Atlantis Eyecare

I was calling around to see if my husband can walk in to see an opthamologist because he woke up with a really bloody looking left eye (no i didnt punch him in his sleep). I decided to call Atlantis Eyecenter which was close to his work. I was initially put on hold but the front desk was very professional and would come back on line to let me know how much longer i would be on hold. When the lady (didnt get her name) came back on, I told her my concern and she told she would get a doctor to answer my questions. I wanted to say thank you to Dr. Huynh who was nice enough to get on the phone to talk me and we found out my husband’s eye condition wasn’t a real emergency but just a popped eye blood vessel and just needed some warm compresses on the eye. Dr. Huynh saved us a trip to the ER and $. He said we can make appointment later on if we have any other concerns arise. I’m considering moving to this eye center for my routine eye check up since I’m due for one. Thank you again for the awesome customer service!

The doctor (huynh) was very good. He answered all my questions. The tech (Jana) was very polite and helpful. She really made me feel at ease. Rosa was the last person I dealt with on my visit. She was great. She answered my questions, explained my benefits and showed me glasses. Overall my visit was great. The lady that mentioned on a previous post that they were slow is a moron. It is a medical facility, not a fast food place. The entire staff was great. They listened, answered my questions and explained everything very well. I would rather have my eye exams and services done diligently than hurried. The doctor, tech, and Rosa were great. I would definitely go back.

I called to get information on the type of eyeglasses they carry and they had a really friendly staff. I did not have to be put on hold and all my questions were answered. The employee that helped me out was Vanessa. I did get the glasses I needed in about a week and I’m happy with them.

The store has good selection of eyeglasses. The staff is very friendly, especially Rosa. She helped my daughter and I find the perfect frame. They also have good prices.

I’ve got something going on with my left eye and wanted to have someone check it out.
I scheduled an appointment for last week. I had to take a vacation day due to my appt being at 2 pm.
I show up, pay my $ 15 co-​pay, fill out all the forms and wait. About an hour after arriving I’m taken to the exam room. The woman is asking questions about the problem, then drops the bomb… they are going to dilate my eyes and I won’t be able to see or drive for 5 hours! WTH?!?
She says «Yeah that’s what we do with EVERY patient who comes here»… as if I should have known that. No one told me anything about this when I scheduled the appointment, so how would I know, right? Had I known I would have arranged for a ride home.
They give me the option of rescheduling and I do. They also refund my $ 15 co-​pay, nice!
OVERALL: Lack of communication on their part caused a wasted vacation day and a half-​a-​day of my time. 3 stars because they refunded my co-​pay $$.

Nice friendly staff! Not a lot of people so things move quickly. Nice selection of glasses too :)