Toys R US

Toy stores, I feel, are simply still up and running for people who need a gift quickly.
I went in a few times lately to look for some toys for my daughter. I buy a couple things, but only with a coupon.
I saw a wagon I wanted to buy in the store for $ 129 — Amazon had it for $ 79. Huge difference!

If I could give 0 stars I would. I went into this store to check out a glider/​recliner before purchasing online. Prior to going into the store I confirmed the item showed in-​stock online with an expected shipment time of 7 – 14 days. A ‘helpful’ sales associate was assisting me and when I said I wanted to purchase she offered to place the order in-​store right then, so I thought ‘sure why not’. This way I could use up some gift cards without having to enter them all online. As she placed the order she verbally confirmed this should arrive in 1 – 2 weeks.
Here I am, 2 weeks later, confused why I haven’t received any calls or emails about order status. I type in my order number on the website and it says it’s NOT VALID. 21 minutes on the phone with customer service (who cannot find my order by order number, name, or phone number despite all that information being on my printed receipt) and I’m informed that this is a store order and thus they cannot tell me anything about it. I call the store to be informed that this order was placed in the store system, which is different than the online system. If I’d ordered it myself online, or if the sales associate had ordered it online, I’d have the chair already, but because Crystal was so super helpful and ordered it for me in the store’s system it will take TEN TO TWELVE WEEKS.
In what world should there be a three month difference in delivery time ordering in store and online??? are you kidding me? If I’d ordered it myself I’d have it by now, but instead I’m bringing my babies home from the hospital to an incomplete nursery and have to start from scratch on the glider front. Rest assured I’ll never return to this store-​front, or the enterprise as a whole if I can help it.

Yes, this store is usually pretty chaotic, at times poorly organized, and difficult to navigate. I will admit to all of those things, especially around the holidays (when I suggest you just go ahead and stay away, FAR away!). But, if you find yourself in the need for some urgent toy purchases, as I often do, this location isn’t actually too shabby as far as big box toy stores go.
The location does quite a bit for it, both good and bad — it is right on Butterfield in the heart of downtown DG, so it is easy to access and typically on my way somewhere that I happen to be heading. BUT, the parking lot is a nightmare. Luckily it is right at the edge of the lot near the stoplight, but if you’re stopping by in peak hours (e.g. weekends, 5pm on weekdays) you can expect some chaos.
The staff here is really quite good, especially compared to other TRU locations. We have actually had staff at this TRU solve some pretty serious snafus that the 75^th St. location created, so kudos to them for that. They helped us with our problems and went out of their way to ensure that we were satisfied.
So, crazy location, always a bit of a headache to go to a TRU, but if you have to, this location is probably your best bet. It all shakes out to a solid 3 star rating.

I guess if you’re really desperate and you need to buy something for anyone, then I would think this establishment is alright. The problem is that pretty much everything you find in the store you can purchase ONLINE and save anywhere from 20% to 50%. Toys R US is a great business. I think we can all say as kids we’ve loved this place. Now that we’re adults and we’re writing reviews online about everything and anything. My two cents would be, try to get what you need by searching online first. A little preplanning can save you a lot. Now as for the store itself, it’s clean and pretty much the staff is really helpful. If they don’t know the answer, usually they’ll try to find someone who does. My one star is really based on pricing alone which to me is a big deal considering that EVERYTHING this business sells can be purchased online for much less.

Terrible place to shop. Crowded, overpriced, poor selection, and they express their hatred of the Bill of Rights on every door.

I absolutely love coming here for the baby’s stuff. They have a huge selection of everything and the personnel knows exactly what they are there for.

I needed to run to this place for anry birds items since my son was having an angry bird party. All the angry birds were 50% off. I bought the plush animals that were around 15.99 for about 5.99 and many other angry birds items. They staff was very helpful and unlike other stores they were stocked and clean.

Every single time I come here I tell myself, «never again!» Customer service is very poor. The prices at the store can be signicficantly higher than online even with their «sales». Checking out is a nightmare because there are never enough cashiers. The employees don’t seem to know much thus they aren’t always helpful. It’s been going downhill for a while now. I’ve decided to go elsewhere.

Oh God.
This store is in complete disarray. Such a mess and it seemed dirty. The poor lady at the cash wrap was yelled at by a customer ahead of us (about something that wasn’t her fault), and while the employee handled it well, she kept telling us about the «situation».

It’s dangerous to go alone. Take an employee!
Yeah… You’d need a map and a flare gun to make your way through the store on your own, but thankfully the employees are everywhere and very eager to help. This is contrary to every other Toys ‘R’ Us I’ve been to, ever.
High fives and hooray to my fellow Unilocalers, childless and confused like me in Geoffrey’s World. And yes, the parking lot was designed by the most sadistic city planner ever. What, did they force her to work through her own retirement party?

I do not have children and you should never put me in charge of shopping for them — because I will only be irritated and blame it on you. This time, my mom suckered me into picking up a gift for my cousin. I decided, with the help of friends, to get the Nabi Kids Tablet.
Guess what? Sold out? Yes.
Ask if another store in the area has it? Sure bet — you know they did not have it.
Ask if another store out of state can ship it? Answer: Hell no — that would take about a month. My response: Are you kidding me, %$ 5(&^$#@?
Unfortunately, they were not kidding and they have some major logistics issues. Cousin ended up getting a Nintendo Dsi XL. I hope he likes it and that it is easy to use.
I am giving it 3 stars because the store was really clean even though we are only days from Christmas and because of Darlene — she really helped me and was so patient with all of my questions even though she normally does not work in that department. She was nothing like the *agents* at the customer service desk who laughed in my face — literally.

Toy’s R Us was a little disorganized (but it is Christmas time), however, dispite the crowded store the Staff was EXTREMELY helpful and friendly.

Christmas shopping at Toys R Us proved that I’m still just a big ol’ kid, because I wanted to stop and play with everything!
I remembered this location as being large and clean, so we came here instead of Fox Valley. But that was my mistake. It’s not the cleanest or most well laid-​out store. A lot of stuff was hard to find. It seemed to be one side was girl toys and the other side was boys. But then we found the Dora aisle in what we thought was boys, and near electronics? *sigh* at least we found it. Eventually.
They definitely need to hire better employees who actually care how the store looks. I know it’s Christmas season, but we went on Sunday evening Dec 4. It wasn’t that busy, and everything was disheveled. I’ve worked in toy stores, I know it can be hard. But if you continually clean, it’s not that big of a deal to keep it clean. You just have to care.
I wouldn’t want to bring my nieces and nephews here. With the weird layout, small children could get lost very easily if you weren’t holding them in your arms.

This was a pretty typical Toy’s R Us. Tons of pretty much everything. Was surprised by the huge Cars 2 display right at the beginning. My son was a huge fan so we didn’t have to go looking for what we went there for. Everything is pretty easy to find and the staff was friendly. Easy in and easy out.

Ordinarily this kind of place is one I would avoid like the plague. I don’t have any kids and don’t really like them in general so toy stores bring out the evil in me. That said, I do have an awesome 5 year old nephew and he left his jacket at my house last night so I told his dad I’m meet them at TRU to give the jacket back. Anyway, the parking lot at this location is, and for as long as I can remember, has been, an utter nightmare. Badly set up, not enough entrances, and weirdly placed stopsigns. Luckily it was not too busy and the lot was fairly clear of stupidity. Same with the inside of the store. It’s probably not the cleanest place but they do have a really nice selection. We were there for Legos for the tiny man. He wanted Star Wars Legos and luckily they were on sale. There was also a sign that said if you spent $ 50, you’ get a free bucket of «My First Lego» Legos. So we had right around $ 60 — the cashier only knew about one of the two promos but she asked someone else for help right away. That other person said the Lego Star Wars didn’t count but a second later, a guy, who I am guessing had some kind of authority, came over and said «Legos are Legos» and rang us up with the free bucket of Legos. I was pretty happy with the service we got since too many other places won’t acknowledge if their signage is inadequate and certainly won’t be so quick to help an awesome 5 year old further his Lego addiction. Overall, a very positive experience and we will be back!

I needed a gift for a baby shower. I had to print off my own registry off a company computer and then I could not find a thing on the list. It had aisle numbers that the things could be found in and I couldnt even find the aisle! I walked completely around the store and finally asked. They said oh we have switched things around so a lot of these aisle dont exist any more. AhHHHHHHHHHHHHHH One young man was very helpful and helped me find everything I needed that was the only saving grace!