ServiceMaster Restoration by DSI

I own an apartment building that experienced a break in through a ground level window. The police provided a referral to the tenants for this Downers Grove Service Master location. One guy showed up at the apartment (albeit promptly) and charged the tenants $ 343 for the 45 minutes it took him to slap a board over the 3′ x 5′ broken window. He did not clean up any of the broken glass. To put this pricing in perspective, I only paid $ 300 to have that same double pane vinyl window both custom made and installed just a year earlier. The next day, I called the manager at Service Master to respectfully request a $ 100 discount given that the cost seemed excessive and I felt like they were taking advantage of two scared girls, but he refused stating «…this is the same price we charge everybody.» In summary, if money is no object, then these are the right guys to call. Otherwise, look up a local handyman in the phone book and spend $ 75 for the same service.

I used them recently to dry out my house after a plumbing leak. The costumer service was unsatisfactory and their main concern seemed to be how much they could bill my insurance company. I got the feeling they did not appreciate my asking questions about the drying process and they gave me only vague responses. I would not recommend them.