Berg Roofing & Home Improvements

My first experience was for a representative to come out and provide an estimate for siding and roofing. After a unprofessional conversation over the phone, company agreed to arrive on Friday (today) at 10:30am. I am still waiting for someone to show up or call and say appointment was cancelled. First impression is not good. If it doesn’t feel right, it’s time to move on to another company.

We used Berg Roofing & Home Improvements about a year ago to put in a ridge vent in our roof. They were very professional and friendly, and we were very happy with the end result.
The past few weeks we’ve experienced extremely high winds where a few of our roof shingles started to pull away from the house. My husband and I tried to fix them ourselves but they weren’t easily moving so we didn’t want to mess it up without talking to a professional. I called Berg Roofing on Tuesday to see if they could take a look at it. I expected them to tell me that it would take over a week to get to us given that a lot of other houses had wind damage in the area as well — but they sent someone out the next day! The guy who repaired the shingles was very friendly and even fixed a bit of the metal that was pulling away from the house too. All without charge since it was an easy fix and no new parts were needed. Would absolutely recommend them for any roofing needs you may have — I know we will be using them again should we run into any further issues with our roof.

Four years ago after just moving into the area, we found out our roof had to be replaced. Dan came out right away to give a quote. His quote was professional and competitive. I appreciated his insight and knowledge. Since my husband works a lot, I also appreciated that he didn’t try to cheat or upsell me, the wife.
A couple months ago we found out our siding needed to be replaced on our house. Since we were pleased with the roof, I called Dan for a quote. Again he came out promptly and gave me three options for siding plus various options for other exterior things (gutters, soffit, fascia). Everything was a line by line quote. Of 5 contractors, he was the only one who did this. Dan is easily accessible and has so much knowledge. We are again very pleased with our siding, gutters, soffit and fascia. The work was completed promptly and clean.
I have recommended Berg to several neighbors as well.

I could tell you about my experience, but they never showed up for the appointment or even gave me a courtesy call after that. I gladly purchased a brand new roof with somebody else! After reading the other review, I’m glad they didn’t show up…

We had the below problems. They did give us some money off, and one of the employees came and did a good job cleaning up/​fixing the problems several days later. Because of that and because the roof does appear to be done well, I am giving them 3 stars instead of 1. I unfortunately cannot give higher than that because of this:
* Berg arrived two hours late to our installation appointment that was told us
* Our chimney was not painted, per our contract.
* When no one was installing the new bathroom vent during roof installation, per our contract, my wife called the rep. He said he would come the same day to install the new bathroom ventilation but he never came.
* When we called to schedule a new time for him to come, he said that Friday was best for him. He confirmed a 6:30pm appointment to come by but canceled the appointment five hours prior, after my wife and I already made plans
and accommodations to be available.
* Berg employees left a square hole in the garage roof, during installation, where wood had been taken out.
* Flowers in the front of our yard were smashed by workers during roof installation.
* Planted vegetable garden beds in the backyard were stepped all over with visible footprints during roof installation.
* Berg employees jumped over our fence into our neighbor’s yard and grabbed/​used her ladder without permission during roof installation .
When they were done, they hopped over the fence again and put it back hoping no one would see.
* Berg employees leaned several planks of wood and tools against my neighbor’s house and window
during roof installation. That is not their property nor ours and makes us look bad as neighbors.
* A Berg employee snuck behind our shed, after checking all directions, to urinate in our backyard during roof installation. We had offered our bathroom at the start of the day for employee use.
* Berg employees broke the vent light in the bathroom, during roof installation, so that it will no longer turn on.
* Berg employees broke one halogen light in the garage during roof installation. It fell from ceiling and shattered.
* Berg employees left trash and debris in our garage that had fallen from the roof during roof installation.
* Berg employees moved garbage cans, a patio umbrella base, and a compost bin in the middle of the yard
during roof installation and then did not put them back.
* Berg employees used our garden hose without asking during roof installation.