Two Men and a Truck

When David evaluated our house and gave me the estimated cost of the move, he left me with the impression I could expect a very high level of service from all of his personnel. He also stated that I could expect 100% reimbursement for anything that might be broken. He emphasized several times that each individual was insured and bonded and that each one had recently been drug tested.
We went into the move with some expectations:
1. We were downsizing from approximately 2300 square feet to 1800 so things would be tight. If everything was moved as we wanted, the garage would be one third to one half full of items from the garage and basement.
2. The movers would follow our requests/​directions and move all the items to the location we wanted.
3. We were not expected to label any of the boxes, etc. as to their projected location at the new home. That should be the mover’s job.
They arrived on December 1 with seven individuals and began packing the house. I stayed in the living room where I could watch the kitchen and living room being packed. The individuals in these two areas did their jobs well. Larry, the individual who packed the kitchen did an excellent job. He packed everything as if it belonged to him; not one piece of glassware or other kitchen item was chipped, cracked or broken. Everything seemed to be fine with the packing and I expected the loading and delivery would go as well. I did not check each room to ensure everything was properly marked with the location it was in the old house and to be delivered to in the new house. I had informed both David and Eric, moving crew chief that everything in the basement and garage were to be placed in the new garage. Everything else was to be taken to the appropriate room in the new house.
I had shown David a model train layout and some antiques and special items we felt needed special handling. Joe, the inspector, agreed to move the train layout and an antique smoking stand in the van he drove to the new house. Other special items were packed appropriately.
On December 2 eight individuals loaded everything into two trucks and delivered to the new address. Had I know the mess that ensued, I would have stood outside the house and directed each individual where each box, etc. was to be taken. This is a summary of what occurred:
1. Nine boxes that were labeled for various rooms in the house were left in the garage. 3 — Dining Room, 2 — Living Room, 2 — Office and 2 — Kitchen. I found these myself as I looked through the mess they left in the garage. I found two of these when Joe was present and showed them to him.
2. I also found one box that had been pieced together from two separate boxes with items just thrown in randomly with no packing or care for the items.
3. An unlabeled wardrobe box was found in the master bedroom with various items including Christmas wrapping paper, a Nutcracker statue, and various items of clothing. It appeared the individual just shoved the items in the box rather than pack them as they should have been. I showed this box to Joe and he took several pictures of the contents.
4. A second wardrobe box and a dish pack box, both unlabeled, were also packed in the same manner. One of these had a DVD player and other electronic items in the box along with loose clothing items. There was no attempt to pad the electronics, they were laying on top the clothing.
I feel we were grossly overcharged for the move. With 22 years of Air Force moves, including several overseas, this is by far the worst I have experienced. Instead of spending time getting curtains hung, having fans installed and other new house tasks, It took nearly three weeks to rearranging the garage so a car could be parked in there.
Would I recommend them for someone else? Only if you have the time and people to watch how things are packed, labeled and unloaded. It would take someone moving constantly from room to room during the packing and unloading to watch each individual.
We emailed the above to David at Two Men and a Truck on Monday, Dec 28^th to permit them to be aware of what we were going to post and to give them the opportunity to comment. I received a telephone call from Jeremy Brown, the owner of the local Two Men and a Truck franchise on December 29^th. He agreed with our assessment and agreed to refund 50 percent of our payment. Jeremy and I spoke for nearly 25 minutes about our concerns and the training and education his employees have received. He told me he had read the letter to the individuals who were involved in our move both the let them know what we had experienced and as a training tool for future moves. As I told him, the training aspect was our primary purpose in submitting the letter to them and for publishing it online. We submitted this evaluation to them with the expectation it would be posted on their website, because they failed to do that it is posted here.

Quoted job, had all info needed to prove a good and accurate quote. When all was said and done the final cost was double the quote. No reasonable explanation.
90 minutes late for pick up, wall damage, horror story. Still fighting over the cost.
Don’t use this outfit, you will be sorry.

Don’t use these movers!
These movers caused significant damage to our the walls in our new home and refuse to fully pay for the repairs. As we reported our situation to the Better Business Bureau, the company owner pointedly responded with untruths.
You can do way better than these movers.

We used 2 Men & A Truck today to move my mom from NJ to Sussex Co, DE. What a great experience. Excellent customer device with John in the office during the planning phase. Great communication. Then today we meet the guys and they are wonderful! Clean, new looking truck. Very respectful and mannerly. Extremely reasonable on the price. They wrapped things with care and concern. I can’t say how surprised we were with the excellent service. Fully insured too just in case, but out move couldn’t have gone smoother!