The Home Depot

We’re here for Firefly, and this Home Depot has made our festival experience exponentially better. The staff has been friendly, attentive and kind, and has helped us find anything we need. They’ve been well stocked with everything we’ve searched for, and the store has remained clean and organized throughout the weekend. In addition, they’ve generously allowed festival goers to use their facilities, cool down in the store, and get water from the garden center. Since Firefly seems to be in the business of depriving people of adequate water sources, Home Depot has been a life saver in 85 – 90 degree heat. I already liked HD a lot, but this has made me love them. THANK YOU HOME DEPOT!

It is so discouraging going into Home Depot to place an order because no one seems to know what they are doing.
One employee was disgruntled about us wanting to place an order, and told us she would get someone else to do the order, and 20 minutes later neither she, nor anyone else returned.
We returned a few days later to place a different order for flooring — this employee had no idea how to calculate the square footage of the rooms that we needed the flooring for, then figure out how much product we would need to buy. She also did not explain that this was not something typically stocked in this Home Depot and it would have to be picked up then delivered. After waiting several days past the day she told us we would hear from the store, I called only to find out no one seemed to know about our order and it wasn’t in the store.
The supervisor insisted we would have the flooring in two days at the latest. Never heard back from them. We called the store again, and spoke to someone else who said they would be picking the flooring up at the end of the week.
No one bothered to call and let us know of the change, we took time off to sit around and wait for the delivery for nothing.
TERRIBLE customer service.

This place didn’t secure my debit card information properly and it’s now in the hands of identity thieves.
The Home Depot store itself is ok, although the parking lot is a little strange and dirty, and their inventory is hit and miss. Regardless, I won’t be shopping here again because this store allowed identity thieves to steal my credit card information and my email address (along with thousands of other customers). In response, my bank cancelled my credit card just before Christmas (perfect timing, huh?). If Home Depot would have taken proper precautions before the data theft, they could have prevented it. Instead they allowed it to happen and made lame apologies afterwards.
Stores like these will never make an honest effort to protect customer data until their own carelessness starts impacting their bottom line. Until then, they will rely upon apologies and cheap fixes.
I cannot do business with a store that can’t be trusted. If you plan on shopping here, I suggest you use cash.

When we first arrived we were kindly greeted by one employee, and were asked if we needed assistance by another employee in the paint department. We made our paint selections and went up to get them mixed. The person that helped us didn’t even bother to talk to us, nor did he even make eye contact. However, he could carry on a loud conversation with a coworker the majority of that time. There was a time that we were receiving wonderful customer service at every visit. I’m extremely disappointed in how we were treated, and can only hope he won’t last long. I just think this is one time we got a dud.

I don’t know why we still bother to drop in here when we’re looking for something. It’s clean, organized, etc… but we never buy, because they either don’t have what we want or they have it, but it’s not competitively priced. And there aren’t employees waiting around to help you, like there are at Lowes.