Lightning strikes twice! Another slimy Kwik Kar scam establishment! Unbelievable! I had just called out the Kwik Kar franchise on MacArthur in Vista Ridge for upselling services on my vehicle that were totally unnecessary(that incident happened several months ago) and now I get the same bad experience at the Highland Village location. So…took my car in for just a standard oil change and the«technician» takes it into the bay and goes to work on in it. 25 minutes later the dude is still working at it and then he finally comes into the waiting area with a filthy air filter in hand telling me how badly I need a new one. I guess the little shit didn’t realize that the filter he was holding was about two times the size that my vehicle used so clearly it didn’t come out of my car and was just a stage prop he used to swindle unknowledgeable patrons with. Was going to say something but decided to play along and asked him how much to replace and he replied, «$ 40.» to which I just smiled and shook my head. Not only did the filter not need replacing, but the price he quoted me was more than TRIPLE the cost charged by a much more reputable auto parts establishment close by. Amazing that after all these years there are still morons in this industry trying to hustle people into buying air filters they don’t need and at triple the cost. To add insult to injury, I checked under the hood of the car when I got home and turns out this imbecile messed with the filter assembly hooks twisting them around so it wouldn’t close properly. Now let me just say that just because I had two absolutely dreadful experiences at the Kwik Kar franchises in Vista Ridge and in Highland Park, not ALL of them are like this. The Kwik Kar in Valley Ranch is top notch and I’ll be using that location exclusively for fluid work in the future. If you still choose to patronize the Vista Ridge and Justin Road locations, I highly recommend you record the conversations if a «technician» tries to upsell you on an unneeded service and get his name to call him out on later. There are enough con artists in this business and God knows we don’t need any more of them.
Eric S.
Place rating: 5 San Antonio, TX
This place is great. I normally take care of the car duties but we needed an oil change badly and I was out of town. My wife pulled in here and these guys were extremely helpful, courteous and fair. My wife was beyond appreciative as they took time to help her load all of her stuff while she strapped in the baby and told her specifically(in lehman’s terms) what they did to service the vehicle and why. We won’t take our vehicles anywhere else going forward. This is as good as it gets for a neighborhood business.
Jason L.
Place rating: 5 Argyle, TX
Nice people. Great service. They take their time to get to know their customers. I’ll go back.
