CVS Pharmacy

i think my review is more focused on the clientele vs the staff. hey — if you dont know your phone number, stop trying to guess it! if there is a line of 7 people behind a resister and a new opens up, you are not supposed to go to the front of that line if youre currently 7^th in the other line. if you cant figure out what the sales are in the circular, dont spend 5 minutes trying to get the cashier to explain them to you while 7 other people wait!
i finally wised up and skipped the line up front and went back to pay for my one item at the pharmacy, where everyone was courteous and prompt. i won’t be inviting any of the clientele here to my next local Unilocal adventure, pah lease!

I have always been a CVS customer. Upon moving, I went to this particular CVS Pharmacy given its in my neighborhood. The customer service is horrible. You are not even acknowledged when you are waiting. The pharmacy staff are rude and arrogant. I have been very disappointed, and I have expressed my disappointment directly to the staff. Yet, even when I meet new staff, they equally lack skills at customer service.
There is one staff member that actually went out of her way to help me and correct the errors of her colleagues, and she was from Western MA where I used to live. She gets five stars. The others have not earned a star.
As a health care provider myself they should all be retrained in customer service! This CVS Pharmacy needs a more observant manager to correct the poor customer service !

Apparently, I like this place BC I’ve never had to get medication there. Otherwise my experience has been fairly benign.
Nice staff, good sales, parking & an external red box.
Put that next to a library & a strip of local business es & you’ve got a winning combo.
The interior can be a bit jumbly & hard to navigate so no forth star.

Their pharmacy is so awful that it takes away from the nice people that work in the rest of the store. I keep meaning to transfer my prescriptions but laziness has won out. The pharmacy is always overwhelmed and generally messes up at least one thing of mine. Oh, and the photo department is usually broken, so don’t try that.

This place is the fifth circle of hell. They almost never, ever have all of our prescriptions ready at the same time, despite the fact that we place them together. We’ll be switching very soon.

The pharmacy jeopardizes, compromises or otherwise impairs patient care. In addition to the pharmacy’s outright failure to manage the simple transfer of a medication from an outside pharmacy, they also allow pharmacy technicians to wear lab-​coats calling themselves «Pharmacist» and to dispense information as if they were actual pharmacists.
In addition to legal/​ethical concerns that this raises it displays a wanton disregard for the safety of their customers. I had to report this CVS to the Department of Public Health and also CVS Corporate. The corporate CVS folks were very quick to apologize and assure remedy of the problem, and they agreed that pharmacy technicians shouldn’t be dispensing advice as if they are pharmacists.
Finally, the prices at this (and any other) CVS location are worthy of ridicule. Their high drug prices are the primary reason many third party payers (insurance companies) around the country are backing out of allowing their patients to fill drugs at CVS.
I have had several encounters with the store and have attempted to evaluate the store based on the fuller experience of those several encounters and I still feel very strongly that they aren’t worthy of a single star – but a single star is the lowest possible rating that can be provided.
Avoid at all costs – there are other CVS pharmacies in the Boston area and several competing pharmacy brands close-​by.

This is a CVS like any other, and actually pretty big. Same selection as always (although they didn’t have the same selection of Easter candy that the Porter Sq one had the other day).
The parking lot is spacious, you’ll never have to be searching for a spot. It can be a little tough to get out onto Dorchester Ave when the school across the street is just starting or ending, but that’s not much of a delay.