Miami Pool Tech

I really hate giving bad reviews but sometimes it seems like the only thing that will make a company responsive. During the home buying process my realtor got this company to come out and give us an estimate for installing a drain on the deck as the water was seriously pooling after raining. We came out to meet him at the house but got a phone call shortly that he could not make it due to some kind of emergency. About five minutes after we left they called back and said he could come. A gentleman who was extremely nice came out and measured the pool deck and told us we would receive an estimate the next day. Next day came. Nothing. Days passed. Nothing. My realtor called to follow-​up. They said they would get back to her. Nothing. Now that we own the home I called myself and asked if they ever did the estimate. They said they cannot not find our measurements and they would have to come back out. Because the gentleman who came out was so nice I decided to give them another opportunity. Perhaps they don’t need business because I was told he would call me to schedule an time to come out and this is the third day since and nothing! I explained to them that due to heavy rain, the water was actively on the deck so this would be a great time to see what was happening. She said she would mark it as urgent. I cannot waste anymore time on this company.
It is only fair to note that I cannot comment on the actual work this company does because I have not had the chance to use them.

My husband and I are in the process of buying a house whose pool is in very bad condition. Because we are in the inspection time period, it was very difficult to schedule an agreed upon time with us, our agents, the sellers, and their agents. I stressed this to MPT who gave their word that a technician will be out there between 9am and 10am to inspect the pool. I paid them in advance, and then we were stood up on our day of inspection. When I called at 10am, I spoke to the receptionist and heard the other office person Maritza whisper to the receptionist «tell her he is sick». I could not believe the audacity. No one called to cancel with us, and they left all these people hanging. After I spoke to two office people, I finally called back again and spoke to Carlos, the owner, who sounded very defeated. He said we «fell through the cracks», that it was hard to find good help in Miami. I sympathized with him, but was also really annoyed because I doubt he will take the time to talk to his employees about how they could have recovered from this cancellation. In addition, I encourage you to read through Unilocal’s filtered reviews which also demonstrates a more horrific case of MPT just not showing up.

DO NOT hire this company. My landlord hired Miami Pool Tech to clean and chlorinate our pool. They showed us the confirmation that services had been booked. We work every day from 9 – 5 so we assumed that the tech had been coming during the week to clean and put in chlorine.
After swimming in the pool one day, I contracted a severe case of conjunctivitis (which cost me 3 days of work and $ 100 in medical bills). Coincidentally– a day later we noticed that our pool was beginning to turn green. A few days later there were tadpoles swimming around. We treated the pool ourselves, thinking the rain water may have altered the pH. About 4 weeks after we moved in, the pool looked like the Chicago River on St. Patrick’s Day. We alerted our landlord, who in turn alerted Miami Pool Tech. They informed us that we were not on their books and they hadn’t come out to service the pool at all during the past month (even though we paid them upfront), and that they would get on the job immediately. We waited patiently for 3 days for them to take action, which they did not.
I am fortunate that conjunctivitis was the worst result of their oversight. People have gotten seriously ill and have lost their lives due to bacteria and microbes that thrive in water– especially in Florida’s warm climate. This was borderline grossly negligent.

I had a near-​bad, turned amazing experience with Miami Pool Tech.
Carlos, the owner of the company responded quickly to my ‘expressive’ email regarding my ‘disappointment’ with the lack of customer service they provided after being highly recommended, and having referred many friends with pools– to their company… felt like the mistreated promoter! Haha…
Carlos replied nicely and quickly and in a day, was out here to repair our pool pump issue– which in turn, relieved me of hearing the kids complain every day about the pool being broken and that they were hot and that they were going to die if they didn’t get to swim in our little pool again… oh dear.
Thank you Carlos for stepping up and rescuing an otherwise tragic albeit typical «Miami customer service» disaster…