I hate to criticize a local business, but I’m about to pull the plug on any further use if the outside ATM machine on B Street. Within the past 8 months I have had two separate deposits of checks(total of 3 checks) FAIL to show up in my account. The first time for a variety of reasons, it was over a month later when my(honest!) payer called to ask if I intended to deposit her check. Sure enough, although I had a receipt with an image of the check, nothing had been credited to my account. When I brought this to the attention of the bank, it took another couple of days for them to «find» my check. More recently the same thing happened with a pair of checks, except I caught the error much sooner. Question: How does something like this slip by? Doesn’t the bank match the checks received with an equal amount of deposits to customer accounts on a daily basis? The most recent ATM snafu was when I received only $ 180.00 of a $ 200.00 withdrawal. I hate to say it but my missing $ 20.00 didn’t seem to be of much concern to the customer«service» person I spoke with in person at the bank. Fair Warning: I like having a small, local bank, but this kind of thing – particularly with a check deposit – is only going to happen to me one more time in the next couple of years.
Lacey K.
Place rating: 5 Vacaville, CA
I worked here and I bank here. The service is always nice Fridays you usually have a little wait. They have a drive up teller which is convenient.