Emerald Pointe

I have been living here for about three years now and I LOVE LOVE LOVE it here. Not really sure about these negative comments but this is my second apartment with Emerald Pointe. I upgraded to a two bedroom and I have never had any issues with the staff or the apartment. Management is super helpful. Any questions/​concerns I have ever had was resolved very quickly. Oscar and Ray are the BEST. I put in maintenance request and it gets fixed within 24 hours or less. The apartments are gorgeous and it comes with a pool/​gym!!! Every time I renew my lease, my carpets get cleaned. You walk around the community and everyone is really nice. Staff always says hello and asks about your day!!!

Adding my
review: I only had an 11-​month lease and went through so much within those 11 months. It was my first apartment with my husband. I thought it was beautiful and was so happy to move in. I am extremely crushed and extremely disappointed after all that we went through.
We had two leaks in our apartment which affected our dining room, our closet and our bathroom (twice each). Upon moving out, we found out that a lot of our personal belongings were damaged from mold growing within cabinets and the closet. The maintenance staff patches things, but doesn’t actually fix anything, band-​aid remedies really. The second time we had a leak, I called to put in a request for maintenance and maintenance ended up telling me they knew there was a leak. I was very upset, they weren’t going to be proactive and fix it? They were waiting for me to complain about it first?
Their carpet is installed SO POORLY. If you happen to step near where your carpet borders are, prepare to say OUCH at the nails underneath. It’s also easy to pickup the carpet while you’re using a heavy duty vacuum. Maintenance later told us our carpet was shrinking due to all the leaks we experienced, but they did nothing to fix it, just told us what the issue was.
Our upstairs neighbor walks VERY loudly and you can hear every time she vacuums or maybe their ceiling is just too thin. We lived next to a neighbor who slams her door and that same neighbor has a large breed dog that NEVER stops barking. I complained to management about the dog twice, they didn’t do anything. They make you sign a Pet Addendum when you have a pet, clearly outlines what kind of conduct the owner and pet should have, yet I think almost NO ONE honors that policy. There is dog feces all over the grassy areas, no one picks up after their dogs, I wouldn’t even walk in the grass without a flashlight in fear of a surprise on your shoe.
Oh and if you decide to take a day off, don’t even try to sleep in. Whatever gardening service they hire, will keep you up for 4 – 8 hours. I’ve never heard louder gardeners in my life, nor gardeners who took so long to do their job.
If you want to have guests over, there’s plenty of guest parking. However, the problem is the tenants take up all the guest parking because their too lazy to walk from their carports. (one carport is included with your rent). You’ll see plenty of empty carports and no open visitor parking at night.
I went to visit management once to sign some paperwork. She kept picking up her cell phone and talking to someone else while I was waiting in her office. I know she’s a nice lady in general, but I felt picking up the phone calls in front of me was rude. It was awkward.
The problem is the property looks gorgeous, until you start noticing the little things or even when you start looking closely. If you are going to move in here, ask them for the history of repairs within the apartment, walk around and inspect EVERYTHING, even the outside community area. The staff is nice, they just don’t really help with anything or make anything better.
Would never live there again.

Very Very Old houses inside
Everything is easy to be broken
The patio is a joke, the second floor patio is made by pieces of wood not closed. So if the upstairs sweep their floor, the dusty will directly drop down on ur patio. Also on rain day, OMG the rainfall all flow to ur patio.
The outdoor airconditioning is a HUGE issue for the first floor residence.
The running noise will KILL ur sleep.
Two big machine just under ur bedroom window, As long as ur neighbor turn on the AC, U can’t open ur window even though, still very strong noise.
What r suck design.
Emerald pointe Apt Not Good for its Price.
$ 1500 for one bedroom but old and bad design.

Place is really nice and quite. Maintenance is ok.

When you drive up, you might think you are at home. You have a nice view of the city and the neighbors are pretty quiet. Management is horrible. If you have a problem, you have to request maintenance service which sometimes means more than a day of waiting. When they do arrive, they try to half-@ss the job or come up with excuses as to why things are the way they are. I moved in-​2 weeks later, I had mold on my windows and doors, and the heater runs all day due to the drafts that enter from the windows and doors. You can literally feel a breeze. Maintenance says thats normal. Both management and maintenance are horrible and they lie that the pool is always heated. I had invited friends over to go swimming on a 75 degree day and the water was ICE! I had to ask as to why it wasn’t heated, they said they didn’t understand either when the heater was already on. I went back the next day and what do you know– it was heated.