Protector Window & Door

After waiting 2 hours for the scheduled install of my 2 storm doors I got a call saying the installer was running late. I suggested a reschedule but he assured me he would be there before another hour went by. He arrived more than an hour later. Salesman told me install would take about an hour. Install took more than 3.
At the end the installer had to write down my charge card info because they don’t take personal checks for the balance on the contract and the person who normally takes the charge info over the phone had left the office (overheard phone call with installer). I was uncomfortable with my charge information being on a piece of paper but they still refused to take a check despite my deposit check having cleared the bank
While I usually tip all delivery and workers I deliberately did not. I spent the entire day waiting on this job to be completed.
Here’s my suggestions for this business…
Get a mobile charge card device for workers to use on site
Send two workers on install jobs… The jobs will go more than twice as fast and customers won’t have to be inconvenienced more than necessary and they might actually make more money for the business.
Clean up your invoices and business paperwork. Looks old and unprofessional. The flyer they left for me for discounts on other jobs looked like a kid drew it up and then used a bad copier.
I’m a longtime Detroit resident and I try to use Detroit based businesses. Unfortunately this business is typical of many service related businesses in the City. I give them 3 stars rather than 2 only because of the fact that I did get the doors I ordered and the installer did a good job once he arrived and finished the job. Ultimately I wasted an entire Saturday just for this to get done when it should have taken no more than 3 hours total.