So, I come to this Walgreens regularly since I pass it a lot. Stopped here once again to pick up some stuff for my sister who is out of the country and can’t get what she wants where she is– anyway, I parked along the building this time and right in front of the sign that says they tow anyone who is not a customer. No problem but what completely put me off is the tow company they’re working with. Lincoln Towing, aka some of the most despicable human beings. Lincoln Towing is all the way in Chicago! Really Walgreens you couldn’t find another tow company that is perhaps closer? Why them? Every other business in these suburbs uses Red Towing. Makes me worried that the Lincoln Park Pirates are making their way to the suburbs. Makes me wonder how much they are paying Walgreens for the privilege to tow cars off their lot. For that reason and that reason only I am giving this Walgreens one star and I will no longer shop here and instead go to the CVS down the road near the intersection with Potter road.
Nanette S.
Place rating: 5 Des Plaines, IL
I want to commend an employee named Nick tonight. He was very helpful to me, he reminded me of my Walgreens rewards card in my wallet and was very polite to me. I made my purchase and he handed me my receipt. Then, I went with my Fiancé off to the Des Plaines Public Library and thought I had everything. But, when Robert and I reached the Fourth Floor and were about to go on computers, I found that my purchase was indeed missing. So, we walked all the way back to the Walgreens tonight and Nick had found my package that I had dropped out in the parking lot and again nicely and politely handed me my much needed package. I hope that Nick is commended by his Store manager for his service and receives a raise in pay. I would definitely recommend Walgreens and Nick.
Barry F.
Place rating: 5 Des Plaines, IL
Well, this is a Walgreens, so I’m not sure what a five star(or one star) review would really entail. But I’ll take a shot: I regularly see two of their pharmacists and they are always friendly and helpful. They’ve recommended ways to save a few dollars and are never short or rushed with me. I’m sure they see a zillion people a week, but they always say hello by name and are friendly/professional. Otherwise, a typical Walgreens generally. They did remodel inside so it’s a bit more open with less space taken up by their old camera area. It’s also good if you need a last minute seasonal item(read: Halloween candy because you’ve mis-estimated AGAIN) and quick to get in and out. They also have web pick up(has anyone used that?). It does have a drive through for the pharmacy, but most of the time I’d rather go in, check out a few things and claim five minutes of exercise.
Lisa R.
Place rating: 1 Des Plaines, IL
Lady at drive-thru pharmacy was rude and short because I questioned that the prescription cost had doubled since my last refill(just a couple months ago). Didn’t even say thanks at the end of the transaction!
Rachel W.
Place rating: 4 Des Plaines, IL
4⁄5 stars because the staff was very friendly. Would have given this store 5/5, but one of my items didn’t ring up at its listed ‘closeout’ price — so I ended up paying almost $ 5 for the item when the sign read $ 2.50. Boo. Walgreens is notorious for pricing errors, so I’m sure it wasn’t this particular store’s fault. They also have a small assortment of fresh flowers when you walk in the front door; not sure if it’s there all of the time, but I wish I had known this before making a separate trip to Jewel. Convenient location if you’re in/around the downtown area. Huge parking lot.
A F.
Place rating: 3 Des Plaines, IL
They recently renovated this location and added a third register up front. Somehow, the lines are even longer now. I wish whoever was running this store would put at least TWO people on the registers a majority of the time, especially when a train has just arrived. This seems like a busier-than-normal Walgreen’s, and most customers are not buying just one of two things but several items. They’re also the type that need to see the manager because an item didn’t ring up with the sale price, thereby backing up the line even more. I was in a long line behind such customers the other day with just one person working the registers. Someone was working on a passport? photo and two other workers were gabbing while restocking the shelves. I wish the employees would be more cognizant of the line. Also, I think this location is missing out on $$$ from commuters by not being open at 6 or 7 a.m.
Kay M.
Place rating: 5 Des Plaines, IL
I was actually shocked at the low score reviews at this Walgreens. For me, it is my favorite one and the only one I will go to if I can help it. Admittedly, I don’t frequent the pharmacy but did get a flu shot there and they were very nice. The store staff is pretty much always the same so that says a lot about management. It is not a revolving-door atmosphere where people hate their work environment. The staff is super friendly, helpful, and always recognizes their regular customers.
Bobi L.
Place rating: 2 Des Plaines, IL
So, I needed to make a Christmas Eve emergency purchase and Walgreens was said to be open until 12am by their in store recording… I even stopped at the store but the doors where locked even though the lights where all on and I see employees working! I call again and wait until they answer. I ask them if they are open and the girl tells me they are closed at 10p. I tell her about the recording and she says«ooh. It’s still saying that?.. I’ll have to tell the manager. Sorry.» She did seem disappointed but I’m going to go in the next day they are open and ask to talk to a manager and ask for store hours on Christmas Eve. Not everyone has decent work schedules so I was very excited to hear they where open. :(I just hope I can find a store that is open on Christmas.
Veronica M.
Place rating: 1 Des Plaines, IL
Absolutely the worst drive-thru pharmacy service. It’s convenient, but every time I go to pick up a prescription I wait… and wait… and wait. And when I push the bell again I get this surly«WE’LLBEWITHYOUIN A MINUTE». No more. I’ll never go back.