Firestone Complete Auto Care

I thought the clerk was super patient and caring. I hope to be the equivalent in my own field.
He explained all parts/​recommendations and let me decide (cabin filter, engine filter, battery). He even explained the scale on battery and where mine tested at.
I just needed an oil change; I’m not sure how there are so many choices. He explained what I should be using since I brought a coupon that definitely is not suggested for my car. I ended up with (what I perceived) a deal for my lower end synthetic blend.

Alex was honest, courteous, well-​informed and didn’t look like a scummy mechanic. The shop, back counter area and waiting room were all clean and well organized; a sign that the employees pay attention to detail. I needed new tires from my MR2 Spyder and two Toyota dealers told me the tire is discontinued and did not help me track down what I needed. Alex spent 3 hours trying to track down tires from me, which he successfully did. I wish my Mercedes dealer was as good to me as the team this Firestone was. I’m not sure if he’s the manager or owner, but he definitely treats the place like he is and takes pride/​responsibility in his work.

Don’t trust them. Sold me tires that they said were part of a promotional rebate and later found out they were not. Then they tell me I have a leaking transmission line which will cost $ 600 to replace and fix the line. I said no thank you and took it to another repair shop. The lower non pressurized return hose on the transmission had a crack in the 8″ section which was replaced for $ 50!!! You can draw your own conclusion.

Went in for alignment fix. Good customer service everyone was really friendly, polite. They showed me in a descriptive matter everything that they fixed. And now I’m here making a review.

They told me to come at 3 I walked home about a mile then I was back there on time the car was not even touched. You know why because I supposed to pay 19.99 I worked for über and needed to inspect my car because they have contract with über when the pay amount is low they don’t care if you wait or not the guy who took the order didn’t even come to say sorry sent someone else just ridiculous.

These people are SCAM ARTISTS. Went in to get windshield wipers fixed, since they fell off the track. We came back to find out they changed out my wipers, but looked at my whole car. This doesn’t sound bad, but they then told me I needed about $ 800 of work done, including my wheel bearings. I just got my brakes done at the place my family usually goes to, so I know this couldn’t be possible. I also called my dad, who taught auto mechanic engineering for years and he even said «some places will tell you something easy to fix is wrong with a big price tag.» We only went here because it was close, but we will never make that mistake again.

I feel so wronged by this place.
I have been a customer of them for years, and the service was never slap your mother good but I had never had the experience I had recently.
I got an oil change and asked them to check everything and make sure my car was running well because I was going on a trip and needed my car to travel across states. They assured me that was part of what they would do. Now, I will give it to them that it was very busy when I went. But I was more than happy to wait. I live very close and went home while it was being done. I picked my car up and everything seemed fine.
I’m sure you can see where this review is going… Sure enough, my car broke down in Indiana. It is only a 2 year old car. When we looked under the hood, no oil. Whoever was working on my car at the time must have forgotten to change the oil filter and it came loose and all the oil leaked out of my car. Which, fine, if someone makes a mistake, I am ok with that. But my car was also bone dry of coolant as well! So when they reassured me that my car was running great and everything looked good, including the fluid levels, they lied. Lucky for me I had friends with me who knew cars and were able to help me.
The KICKER is that when I called them to let them know what happened, they just thanked me for letting them know and didn’t even seem sorry. I don’t need free things or discounts or anything, but if they had at least acted like they cared that I was stranded in Indiana, I may want to give them my business again.
In a world where people have options where to spend their money, this place needs to be better about their customer service. If you’re wondering if you should take your car here, I’ve had other experiences that were just fine here, nothing special. But if you ask me, I’d rather spend my money in a place that takes their time, does quality work, respects me as a customer and wants me to come back. This is not that place.

I brought my car in to have two rear tires replaced, and to get an oil change. They called me to say that my front wheel bearings needed to be replaced, the mechanic said «I’ve seen some bad bearings, but yours are really, really bad.» He also explained the danger of driving on bad bearings and told me it would be about $ 650 for the repair, plus however much the alignment would cost. I declined the repair and brought the car to my family mechanic two days later. He told me, there is absolutely nothing wrong with my wheel bearings. I will not do business with Firestone again.

Good service but every single time I go there, they tell me it will take an hour and I wait more than 2 hours. They take their time and it is always longer than they will tell you. Overall everything else is great

Oil change took a little bit over an hour… which was slightly disappointing since they had a 59 minute or less guarantee… I didn’t want to be rude so I just waited patiently. However, they did offer a free tire rotation which was nice.
**Binny’s is just a 30 second walk from Firestone… perfect place to go to kill some time while waiting for your car to be done!**