AT&T Communication Connection

I’ve been to the Derby ATT store several times in the last few years as my daughters switch to new phones with different size sim cards. Even though I usually get the phones from Amazon the ATT guys have always given me new sim cards and helped transfer contacts etc at no charge.
Been there twice in the last month and Jase helped me both times, staying with it till the job was done. The guys greeted every one as they came in the door and held the door for us when we left.

i would give no stars. first and last time in this store. i entered the store to pay my bill, there were 2 persons working and 2 prior customers being helped. one was on the phone and the other was transferring data from one phone to another. i stood there for 20 mins and wasn’t looked at, or talked to. i was invisible to them. no welcome to at&t, no i’ll be with you in a moment. nothing. i didn’t have any more time to just stand there so i walked out. i will never be there again. if this turns out to be the only store in the wichita-​derby-​haysville area, i will colse my att account that i have had for 15 years and go to another wireless carrier! i have never been treated so rudely by an att store and i called att and told them so.

We switched to AT&T about 2 years ago because they were the most inexpensive option on the market. However, ever since then, it’s been nothing but awful customer service, lies, and terrible service.
We have moved 3 times since first starting, and every time we move, they would give us a completely new account, instead of rolling everything over, and every time they started a new account, they would STOP the auto payments I had set up. Which would in turn, cause late fees that I would have to call in and contest and ask them to set up my auto payment AGAIN. However, due to the terrible automated telephone service and the terrible customer service, these conversations would take more of my busy day than I have time for.
Our most recent move was from Fort Worth, TX (where we had Direct DSL service that would constantly drop and have to reset itself-​such a pain) to Wichita, KS where they said our only internet option is U-​Verse internet. They said it would only be a $ 5 increase in cost, so I said «Ok, sure, that’s not bad» considering I was only paying $ 25 a month for the direct dsl. The U-​Verse seems to have served us better, as far as quality of service, however, we never received a bill until we received a disconnection notice for late payment. The outstanding amount seemed high, but I paid it to avoid the disconnection, and then asked to speak to a representative about why my bill was $ 13 more a month than I was informed it would be. They said I was paying full price for the service, and that I was not on promotion. Why would I not be on promotion? And I know I didn’t agree to almost doubling my previous amount. When she said that she’d transfer me to retention to see what they could do for me, or what promotion I’d be eligible, I was on hold with VERY loud music, then the annoying automated voice came on the line and said «Good-​bye.» And my call was disconnected.
I’ve had ENOUGH. What I’ve outlined is only the most recent of terrible service we’ve received, others include cancelling service calls, failing to connect service on time (had to wait 3 weeks for first set up, 1 week on next move), to name just a couple more.
I know that AT&T may seem like the most inexpensive option on the market, but be ready to have to work for it by constantly calling them to get them to correct their mistakes. It’s more hassle than it’s worth, and we’ll be looking to switch as soon as possible.