Slowest service I’ve ever gotten … Ever… and that’s in the drive-through too. It’s every time too. The funny thing is all I order is a coffee in the morning. ANDITTAKESFOREVER.
Rick C.
Place rating: 2 Troy, NY
The service here is absurdly slow. The workers seem to have no idea what is going on, or any true sense of order. I have been to many establishments such as this, but the general apathy the workers have here truly attracts my ire. I mean, how hard is it to make a few happy meals? Everything at this establishment is scripted, the workflow is designed for just about any idiot to get back there and do the work. Certainly not worth the $ 15/hour wage hike they fought for. I know people that make less that serve better, and with a smile. 10⁄10 would not come back to this location ever again. The bathroom situation here needs some work as well, toilet paper was virtually everywhere. The bathrooms stank like urine and poor decisions. For a new looking McDonalds, this place needs some work. I implore management to make some changes here.
Fox E.
Place rating: 2 Buffalo, NY
I prefer Hugh Grant in Mickey Blue Eyes to anything related to Mickey Ds. And I am not even a Hugh Grant fan. That should tell you something. Went to this McDonalds because the one around the corner gave me unsweet tea instead of sweet and then refused me a refund and instead only offered to add packets of sugar since they didn’t have sweet. So I went to this one and asked for a refund or a free sweet tea and they also said no, because the stores are run separately, blah blah. However they did assure me their sweet tea was sweet and so I bought one from here instead… and they were right. It was sweet. So they get 2 instead of 1. Still awful customer service though. As for the food, I’ve never tried it, but it’s McDonalds food so what more do you need to know.
Amber H.
Place rating: 4 Buffalo, NY
What can I possibly say about McDonald’s? They are a food-stuff onto their own. I’ll assume y’all know what Mickey D’s food is like & just say that this is a pretty fancy fast-food place while still being an obvious fast-food joint. The staff is kind and typically alert, there is an actual(enclosed) fire place with bar-stool/diner style seating around it, there are two drive-thru lanes which is helpful during those busy 5pm-suburb-dinner rushes. If you want additional ketchup, you have to ask the employees for packets; there is no pump with little paper cups. This may be a new standard operating procedure at McDonald’s but this is the only location I come close to «frequenting». Basing my review on other McDonald’s only, this one is excellent. It’s clean, my order is always correct, and their fries always seem to be fresh. Only 4 stars because there’s no ball pit.