I went in to store with minimal expectations since I hadn’t been to their old location. I was greeted immediately and helped right away. I had several questions since I don’t have kids or very much kid experience. Everyone was helpful in explaining some things to me. And if one person didn’t know, the other did. There were also a tremendous amount of filled bags behind the counter ago I asked what they were. Some were packages that were purchased then wrapped in store for free but the people were coming back to pick them up. And then there were several packages that were filled with donations to carrots charities. That won me over! It doesn’t happen nearly as often as people think. I’m now a loyal customer.
A D.
Place rating: 1 Denver, CO
I love to support local businesses. I also believe in good customer service. I was a loyal customer of timbuk toys before they moved to this location. I don’t recognize any of the staff at the new location and I’ve had nothing but bad experiences in my three visits in. They seem bothered with questions and were annoyed with my young children in the shop. Isn’t this supposed to be a toy store? We won’t be returning.
Scott D.
Place rating: 5 Denver, CO
My first Review got deleted so I am riposting it. My visit to this store on 06/21/2015 I found the store was very clean looking and fun. I loved my visit to this store. the Staff was extremely helpful the young woman who checked me out was efficient and polite. she even offered to wrap my gifts for no additional cost to me yay! The free gift wrapping was a nice touch.
Ces L.
Place rating: 3 Denver, CO
I came in here looking for something for my niece who is almost 2. I went to their old location and this was my first time at this one. The store was pretty spacious and clean. I didn’t find what I was looking for, but I do believe there is a lot more selection for kids above 2. Only a small section was for the under 2 age range. They had a lot of stuff for older kids like games and figurines. I think its a cool store, but unfortunately I didn’t find anything I felt like I should buy. They employees were friendly.
Julia B.
Place rating: 3 Denver, CO
I used to love this toy store. It was always a 5 star experience coming here. The toy selection is phenomenal and it used to feel like a nook and cranny toy store full of discovery around each and every corner. It used to be that you would walk in and you felt instantly welcomed. There were always young sweet people ready to wait on you. It still has an amazing toy selection but it’s much more sparse and is a little confusing to navigate. Clearly it’s a brand new location and are working out some kinks. The strongest difference is the customer service. Both times I was«helped» by the assistant manager, and both times it was a grating experience. Perhaps hire someone who like people and kids for a toy store? Just an idea.