The Wag Shop

If I could leave negative stars I would. I’m so angry with this business because they’ve never called me back after I’ve left several voicemails! This has been over a 3 month period! I’ve called a couple times and you can almost tell they’re dodging my calls. Here’s what I think, It’s unprofessional, it’s rude, and frankly it tells the world that you don’t care for our business or money. Advice to would be customers out there: Go somewhere else and save money and get better customer service. This place is a ripoff all around.

I have been bringing my dog Minnie here for three years, basically since I got her. I have purchased many items at the store and have tipped Ryan, my groomer, consistently 20%. I am finished bringing my dog here and I’m looking for another groomer. I think they’re getting too big for their britches. There was a price increase from $ 65-​$ 75 for a medium-​size dog about a year ago. Then, today they told me they are raising their price again to $ 85. Today I was 30 minutes late bringing my dog and I called them to give them a heads up. When I got to the shop, I was informed that I would be charged a late fee moving forward and that they would have to work my dog back into the schedule. When I had not received a telephone call five hours later I returned to the store only to find that my dog was not ready. I Don’t think that it should take five hours to work her back into the schedule. I felt as if I was being punished for being late even though I called to inform them. Finally, my dog who is very friendly used to be able to be free range in the back of the shop. Last time I was there she was in a cage. I think it is time for me to go to a more personal mom and pop operation like this place used to be. They are not the only groomer in town.

Simply the best! More than just a haircut. They take such good loving care of all the dogs. I drop my dog off knowing she will be well taken care. And for me that is so important. Oh, and my shih tzu always looks amazing!

The Wag Shop is Awesome! We brought our kids (dogs) in and they came out happy, shiney, smelled sooo wonderful and nails neatly trimmed. The Wag Shop took such great care of my pooches! We also purchased some goodies from their enormous retail selection! I would highly recommend Dave & Dierdre’s Wag Shop to dog lovers everywhere!

Stopped by here the other day for a walk-​in nail trim and what a place! Toys and treats for MILES!!! Per the website, they are currently not accepting new grooming clients but do the walk-​in nail trims (for $ 12). While we did have to wait about 5 minutes, my little Boston was in and out in no time — definitely the fastest nail trim he’s ever had and most importantly, they did a great job!
The staff were incredibly friendly and the store is just lovely — they carry not only a massive collection of toys and treats but dog food as well and really just about anything you could need for your kids (for many of us, that’s exactly what our dogs are). I snagged several Christmas toys for my little guy at 20% off. They also offer a punch card for the nail trims — buy 6, get 1 free.
Also a nice bonus — they have a parking lot and we all know how rare those are on Colfax!
Great place, great staff, and I love supporting local business — highly recommend!

Today the Wag Shop made me feel like one of those loyal dogs you see in the movies who is first yelled at and then kicked and told to go away. In a Catch 22 scenario they refused me service saying they weren’t accepting new clients and I was considered a new client because I hadn’t been there in over 6 months. Thing is, when I called in February for an appointment (3 ½ months after my last appointment) I was told they couldn’t get our dog in or put her on the schedule but that as soon as they could they would call. They never called. I eventually took her to another groomer and when I called this week (3 ½ months after her last grooming) I again couldn’t get an appointment this time because I hadn’t been in recently. I was a loyal customer who trusted them with my dog for 7 years. Don’t make the same mistake.

This place is seriously cute! We were promptly greeted by Marvin who was very helpful and attentive. He helped us pick out the perfect dog harness for our little girl. Everything in the store seemed to be super reasonably priced, featuring items never seen in a petsmart/​petco. We will definitely be back!

I called this past Friday to schedule an appointment a few weeks out as I have done for over a year now and the gentleman I spoke with told me they were scheduled a few weeks out, but would check with the groomers to see when the next available was/​see if they could squeeze her in sooner. I never heard back so I called today, monday, was asked my name and then put on a brief hold. A new woman picked up the phone and proceeded to tell me that they were booked out for the rest of the year and not taking any more appointments. Why the brief hold and a new person? Did they need to check my account to see if I was VIP or something? I told her I had been going there for over a year with no problem at all and wondered what was going on. She then told me that all of a sudden a few months ago people started booking their appointments out for the rest of the year… all of a sudden or were they prompted? Nonetheless, I understand that places can get booked up but this all seems a bit strange and sudden to me. They were pretty good groomers overall, decent prices, but never consistent though and the front desk person has always been a little snobbish. The owners were great when I’ve spoken with them though so its awfully disappointing. I won’t be going back even if they do «magically» have spots open.

I’ve only been here for a nail trim but I won’t be going back. The store portion was nice. Clean, well stocked, etc. I was not thrilled with the nail trim that was done though. I showed up and my dog was seen almost immediately. Before I could do a lap around the store though he was already back out. I thought it was way too fast and I should have trusted my gut. They missed two dew claws, and the nails that they managed to remember clipping were broken, rough, and sharp. I don’t know if it’s just time for new clippers or what, but I ended up taking my dog to PetSmart where I’ve never had issues and paid less.
Bottom line, save your money and go elsewhere. Even if you’re only two blocks away like I am. :-/

I am in total agreement with Sheri G., Ryan M, and Kyra T. We have been going to the Wag Shop since 2011 and called for an appointment for our retriever. I was promptly told by the person on the phone they are booked through June and can’t take on any new clients. So then I say, «we have been coming to you for years, can I just booked the next available?» She then says, «No»…I was expecting this but still baffled. So then I ask, «Are you just taking poodles or something and you won’t take him because he is a Golden with a simple groom?» Her story was that they are currently taking 30 dogs a day and can’t keep up with the demand. Hmm… so they are grooming 1080 dogs a month. And over 2000 dogs in two months. I don’t believe them at all. So they suddenly had a surge of hundreds and hundreds of new clients in the last few months? They are selectively taking clients-​especially those they can charge a bundle for. I hope this business model will come back to bite them because they deserve it.

Recently had to reschedule my dog’s appointment because of work commitments for my fiancé and I. The woman who answered the phone could not reschedule without talking to the other groomers. I was told I would get a phone call back. It’s been almost a month and no calls have been returned. If you don’t schedule out this place is impossible to get into. Found a new groomer that I like much better.

As good as it gets and then some. Yes, they’re popular, for a reason and popular places have to juggle quality, consistency, and availability. There are very few people who can work at this level of exceptional quality and that means that getting in to see them can be hard if you don’t plan well ahead. Having said that, Dierdre and Dave and the rest of their staff do their utmost to be accommodating, including giving business to other groomers if it will help a customer with a scheduling issue.
I plan well ahead and work with the folks at this shop on days and times because they are so worth the effort. I have two dogs, each of whom has her own issue with getting groomed. I wouldn’t trust either of them to anyone else. Dierdre is patient and gentle, and just flat out understands and cares about dogs and she hires staff that feels and works the same way. This is an exceptional groomer and dog care shop.

I have been using The Wag Shop for my Westie’s grooming since 2008.
I called yesterday to inquire about a Saturday appointment (because I work all week) and was told by Dave that someone would call me back. I received a call back the next day from Jill and was told flat out that as of the first week of February, all Saturdays were closed to specific clientele until 2015. I don’t mind working out for someone else to take in my dog (which is what usually happens) to have him groomed on a week day. It is not convenient for me at all and I cannot take off of work to groom my dog so I was just TRYING to see about a Saturday appointment. But to be told that the entire year of Saturday’s is booked and there are no exceptions is absurd. If you flat out refuse to work with my schedule from the beginning then I refuse to even try to accommodate yours. Jill’s tone was rude and very «you only come in every 6 months so you aren’t a big enough client».
I will take my business elsewhere. Apparently they are too busy to keep customers. Also, don’t make someone wait 24 hours for a call back just to be told well we don’t know why he told you we could fit you in because he doesn’t do the scheduling.
As much as it pains me, and as much as I was ready to say I could do a Tuesday morning, the attitude of that employee made me hang up so frustrated and start searching for a new groomer.

We LOVE the wag shop! Our pup (a poodle mix of some sort…) has been going here for almost 2 years and looks absolutely fantastic every time. Although a little pricer than some, the cut and love that your pup will get is far above anywhere else in town. The first time we brought our guy in (after a horrifying experience with another groomer) we and our pup felt welcome right away. Diedre helped us get on a good grooming schedule and answered all our questions about what we can do between trips. When he gets his annual «shave down» for summer, they take care to make sure that his coat will grow out perfectly normal, and they have «a la carte» services like nail trims and face trims (great for our guy and his overgrown visor) that you can pop in for without an appointment. Definitely worth the few extra bucks to have piece of mind that your pup will be in fantastic hands. This is a great local business that loves dogs and people!

I just took my labradoodle pup to the Wag Shop for a groom and a haircut. The ladies were very nice, and my puppy when I picked him up seemed very happy like he just had a great time!(they let the doggies play while they wait to get picked up with your permission)
The prices were reasonable and I definitely got the impression that they took good care of my little man. I without a doubt will bring him back next time and I can’t wait to try the self service wash at the other location

AWESOME shop. The atmosphere is calm and friendly. They do a GREAT job with my dog, and have affordable rates. I love that they don’t kennel up the dogs! They seem to take their time and put genuine effort into the work they do. Lou, my rottie, and I look forward to many more visits!

We are new to the area and I took my three dogs. Very clean and friendly with great dog flow. They are crate free so my dogs were not stressed after the experience. A bit pricey.

Amazing! Everyone is very nice and they remember my dogs name when she walks in. Her cut always looks great and we both leave happy! They are very timely and accommodating.

This place was great! I have a small rescued cocker spaniel who is very afraid of strangers. Right when we walked in half the staff came out to tell me how cute and sweet he was. This immediately reassured me knowing that they would be kind to my skiddish guy. The brought him in the back where there were 4 – 5 other dogs roaming freely and immediately jumped right in. Everyone in the shop has a very positive energy and it helps to ease both owner and dogs nerves. I had a plane to catch and they worked very well with my time line. When I cam to pick him up two hours later he was happy as a clam and looked/​smelled as cute as a button. They gave him treats and treated him as if he was there own. Customer for life.

I went to the Wag Shop after reading these reviews and it exceeded my expecations. The owner came out and spoke with me for about 20 minutes before I even set an appointment. I have a Silky Terrier and a rescued Bichon and my rescue has always been a concern — groomers never treat your dog like it’s their own they usually just want as many as they can cram in. Not so here — Max loved it and so did jack (the Silky)! They did so well, they came out exactly as I had asked and I am so happy to have a new lifelong groomer! Highly recommend this groomer!

The Wag Shop was recommended to me by a friend, and I could not be more happy with my experience there! I have taken both of my furbabies here (a Great Pyrenees and an Aussie mix) on separate occasions and Diedre did a great job with both. They are really affordable, which helps when you have an XL breed dog that normally costs $ 100+ most other places. Diedre also followed grooming instructions well for both pups. I like to leave my Pyr’s tummy coat a little longer than most people, and I like my Aussie’s face to be cut cute like a puppy! They both came out looking and smelling wonderful and my Pyr was super white! :]
I highly recommend Diedre!