Standard Parking

I recently parked here, and had an absolutely awful experience trying to get out of the parking lot. It seems their automated ticket/​payment machine had deemed my perfectly good ticket «unreadable». I tried to insert the ticket in every way possible, and the machine kept spitting it back out. So, I followed the instructions on the machine telling me to use the call button. I called. Probably 10 times. Each time the man would answer the phone «Standard Parking, may I help you» and I’d try to explain my issue. Now there are cars lining up behind me, and even though the payment machine is attached to the booth were you’d expect an attendant, there was no attendant to be found. So, 10 times I try to explain my issue — and 10 times the man on the other end of the phone can’t hear me. And hangs up. So, it appears that not only is there an issue with the payment machine, but also with their call button. There has to be a better way to handle this kind of situation — are we supposed to be OK with being stuck in the parking garage b/​c their equipment is broken? Are we supposed to be ok with absolutely no human being to speak with to help resolve the situation? Rest assured, I will steer clear of this particular garage. There’s a good 20 minutes I won’t get back, and I’m not even going to mention how annoyed I’m sure the cars behind me were.