Security Service Federal Credit Union

Wow
The bank has really slow service and the teller was not friendly at all or helpful at all
Tried using share branch and she had no idea how to do it or answer any questions
Overall will not go back unless if I have to

This bank COMPANY is THE WORST BANK EVER!!!
they did nothing to help me, I had 3 DIFFERENT «employees» help me even a manager and all they can do is just keep telling that I can sall someone else to take care of this. I really do not understand how a «BANK» can do this!
My car loan started off at $ 22,000
I have NEVER been late once and pay $ 360 a month and its been a WHOLE year later and my car loan with this bank is still $ 22,000 they calim I signed a page where I have to have FULL coverage on my car and I simply can not afford $ 2,600 for car insurence this makes no sence I clearly did not sign anything and I even when threw my paper work and there is nothing that says that but now they are saying that when I first purchased my car I did not have insurence will 3 months in. So AFTER a whole year they tell me that! what in the mother FUCKING world! First they said that they would call and take care of it with my insurence company and now they are saying they dont do that! so basically I BEEN LIED TO FOR A WHOLE YEAR!
NEVER BANK WITH THEM! EVER!!!
**Customer service doesnt give a shit about you!

If I could give this bank 0 stars I would. They single handedly have the worst customer service I have ever experienced.
There are NO local phone numbers. If you want to contact a customer service representative, good luck. I spent over 30 minutes on hold and never got ahole of them.
This bank is a joke. I will be re-​financing my loan with another company.
Good luck staying in business SSFCU.

We picked this one because we can walk to it, and because we believe smaller is better when it comes to banks. We were welcomed warmly when we opened the account. Our only hesitation was that they only have one ATM we can use without added service fees. The day we enrolled, in May, the woman who opened the account told us that in around June they would be entering into an agreement with other banks that would allow us to use their ATMs without service fees. So guess what: it’s August in two days and this hasn’t happened yet. The root of the problem is that SSFCU’s sole ATM is very unreliable. Half the time it doesn’t give receipts, and way too often, it’s down completely. I’ve complained to the branch manager, and nothing happens. So, we’re currently pondering a move to a different credit union. Sure, it’s all free, but these little inconveniences are annoying enough to drive us away. Too bad.