Sacry Heating and Air

We had a very, very bad experience with this firm. They are unreliable and more than happy to string you along and waste your time. Completely unprofessional.
Our real estate agent hired this firm to provide an estimate for work on Rinnai water heater prior to purchase of a home.
Post purchase, however, when we called to actually have the work done, we ran into a lot of problems. When we initially called, the owner was in California and told us he would call back when he returned the following Sunday to schedule work the following week. He never called. We emailed and called several times over the course of a couple of weeks with no luck. Finally, we managed to get them on the phone, but they weren’t remotely apologetic that they’d not called us back and that we were now a couple of weeks past when the work was originally supposed to be finished.
We rescheduled the work, but they cancelled again 48 hours before they were supposed to show up, allegedly because the parts had not come in. I’d set aside time in the middle of the day to be home, so this was not okay.
We then tried to schedule again, but they blew us off stating that they would contact us when the parts were in, which they’d allegedly ordered. I tried three more times to get an estimate from them as to when the parts would be in, but of course they never contacted us.
We suspect that they screwed up on the estimate. It was about $ 500 less than elsewhere and we assume that they realized this and figured that if they were unresponsive schmucks about it we’d go away. Which we did, and which we would suggest everyone else do.
Avoid this business, they’re unreliable and unprofessional.