Pro-Masters Auto Hail Center

If I could give a Zero rating I would. This is the worst shop you could ever use. It has scam written all over it. There is no way they have satisfied customers. My car was in pieces when I got it back. It was over $ 1,500 in repairs to get fixed. The only thing that saves them is they actually paid for the repairs. I don’t know if it the ownership, the management, or just incompetent employees. Would not recommend this shop to anyone.
Side note, this shop is A– rated, not A+.

Pro Masters did phenomenal work on my car this past summer. If you need paintless dent hail repair this is the place! My mini cooper was trapped in one of the many Colorado hail storms this past spring and the roof and hood were covered in tiny dents. Pro Masters repaired these dents flawlessly in about a week and they provided a rental car as well and help with the deductible. Their customer service is phenomenal and the overall experience was smooth; I could not have asked for anything more.

I would avoid this place at all costs. I found out after I saw the supplement to my original insurance estimate the day I picked up my car, that they do some shady things in order to pay your deductible and rental car expenses. They essentially charge your insurance for extra things that they never install or replace on your vehicle. This is essentially insurance fraud! They don’t pay for your deductible or rental car out of their pocket, your insurance and ultimately the the consumer does. Also my car was not returned in the condition it should have been returned.
I took my newer BMW (with less than 12K miles) in for hail dent removal. First off let me state up front, this shop made over $ 7000 on the repair of my car for less than 3 – 4 days of labor. When I went to pick up my vehicle, it was not in the condition I expected or was told it would be in. I called in advance and asked if it would have a full detail after the hail dent removal (including buffing and waxing), I was told yes it would. The costs for that were also included in my insurance estimate. Fact is, they do as little as possible, to make the maximum profit they can.
When I went in to pick up my car, there were still a couple of dents, one in the hood and one on the side panel and it had not been detailed at all. It had barely been washed. There were still bug guts on the hood and road grime on the rims. I pointed this out to the owner. He tried to claim the dent on the hood that wasn’t addressed was orange peel. I mean, really!?! BMWs are known for their exceptional paint quality and my car didn’t have «orange peel» prior to going into their shop. They proceeded to detail my car and fix the two dents I found, while I waited for over 2 ½ hours in uncomfortable chairs in their shop.
I also noticed that the hood insulator was missing. I brought it up when I was inspecting the car, and he claimed it didn’t come in with one. I knew it did, because I remembered seeing it on my car, and I called BMW and they confirmed that is a standard part on my car. So I called back to ask why that was never replaced. He claimed maybe it was taken off when I had other service done. I have only taken my car to BMW and only for regular maintenance, so the dealership would have had absolutely no reason to remove it. Now they are claiming they aren’t liable and they aren’t going to replace it. Also, there is a weird rattling inside my trunk that wasn’t there before.
Ultimately this was an extremely bad experience for me. I had a far better experience using Snyder’s Auto Works on my SUV. I really wish I would have went to them. Snyder’s is honest and did an awesome job. Avoid Pro Masters if you are particular about your vehicle.
UPDATE: I also found out the felt lining/​insulator for the interior of my trunk is missing. I am filing a claim with the better business bureau. This company is a scam!!!