MAC Cosmetics

I stopped in to pick up some lip balm on my way out of town. There was only one person working and there was one other customer. I was in the store for over 10 minutes and was never greeted or even acknowledged until I left the store. The people who work here are incredibly rude and I will not be back.

I am giving this Mac store one star because I am pretty much over the rude people who work here. I love Mac cosmetics and love the convenience of being able to buy it while traveling but I have had consistently horrible customer service here. I decided to give the store one more chance since they finally had the kohl eyeliner that I needed. I am continually ignored in that store and when someone finally waits on me they are snippy and rude almost like they are so pissed off that they have to wait on me! I have never had this experience in any other Mac store including airports like Newark and Chicago where costumer service is wonderful ! These people need to go… I’m done shopping here… bye!

Had a layover and was so happy to find a MAC store in DIA. It was close to closing time when I went in, but the guy was so sweet and let me shop around for 30 min. I found what I needed and he was a big help even that late at night. Thanks =)

Very disappointing! I hurried to get to the store, only to find the doors being closed. The sales clerk asked if I knew what I wanted and I told her I needed to look at lipsticks. She looked at me and said. «Sorry, we’re closed.» I asked her when they closed, and she said 7 o’clock. It was 6:54. I showed her that, and she just said.‘sorry.” Seriously? In an airport full of people walking by?

Wow. I am a flight attendant and have stopped at this location several times. I wanted to match a lip color and the staff on this occasion acted as if they did not want to be bothered. Ok, so they are having a bad day. Fast forward, visited this store another time and same interaction. Too busy to help me. Not sure if these clerks realize, stores in the airport come and go almost overnight. No thanks. Will not shop here again.

I love the convenience of having a MAC right there when I need it before catching a flight or killing time. This MAC however lacks a lot; from the customer service to the selection. Each time I come in I always feel as though i’m inconveniencing the staff. They never seem willing to help, god forbid you ask them to show you anything either. Aside from that they tend to run out of everything and don’t get shipments for a few weeks. Even though it’s a rather large MAC store, they really don’t carry a lot of products in the line that even the small counter at Nordstrom has. Anymore when I go in I make sure to know what I’m getting and just run out so I don’t «bother» the staff.

There were a few items I needed to purchase for a beach trip that I’m headed on. I wasn’t spending hundreds, but I was definitely in the mood to buy! The salesperson didn’t come out of the back for about a minute (understandable, there was only one). She said good morning… but that was IT. I really needed some help finding the right foundation formula because I wanted something lighter than my normal, but after a good 5 or 6 minutes of me looking at EVERYTHING in the store, she continued to ignore me and not ask if I needed help at all. She stayed behind the counter the entire time. I ended up leaving because I refuse to spend money where the service is so terrible! The quality of service did not match the quality of the products. It’s not that hard to say «what are you looking for?» or «what can I help you find today?». C’mon guys! The only upside is that the inventory and product selection was great, much more than I expected to be at an airport location.

When you’re at Denver International Airport (DIA), and you have a long layover (or an OCD [but lovely] traveling companion that demands arrival to the airport almost three hours prior to your departure time), and your Lady Danger lipstick is running dangerously low, it’s good to have options.
Recently opened in Terminal «B» (look towards the «Gates 17−37» side of the concourse) the DIA M*A*C is there to help you with your basic makeup and skincare needs. Sure, it’s not as large as a «full» M*A*C store. But, especially for an airport location, it has a reasonable set of merchandise choices (organized by product type). It’s a M*A*C, not a warehouse-​y Ulta or a Sephora, so you won’t find fragrance choices, etc.
I’d put it between three and four stars. Because really, the variety of available products is less, but isn’t MUCH different from the M*A*C location nearest our home. Sure, the store back home may be larger, but the display cases in DIA really pack things in efficiently. Maybe so efficiently that if a couple folks are wanting to look at lipstick, they may find things a bit tight. Prices, unexpectedly, seem the same as any other M*A*C. The staff seemed a little less engaged with us than we are used to, but that may be because they aren’t used to folks having the time to hang out and shop a bit for «just the right concealer».
But it beats only having candy/​magazine/​book/​t-​shirt shopping choices, like at the airport back home…
3.65 stars.

Was super excited that my favorite makeup store found its way to DIA. I stopped in to check it out. The clerk was super snooty and was more interested in fixing his makeup than helping me. I asked him to help me match a lipstick shade and after acting irritated because I didn’t understand what he meant by ‘swatch’ it, he looked at 3 colors and told me to help myself to find the right shade. Needless to say I won’t be back to this MAC location.