Lewan Technology

The talent level of the IT services team is incredible and the commitment to making customers happy and successful is top priority.

Account rep and his boss came to apologize. They sent a fruit basket. I appreciate their gestures but having to deal with the same obnoxious rep twice put me over the edge. I don’t think someone who thinks he’s superior to others should be in the service industry. And he never apologized the second time he came.

Lewan might be growing too fast and losing their interest in selling and servicing smaller companies.
After purchasing a printer, we had to call and/​or meet with seven different people multiple times for over a week. And we had five people involved on our end with over 20hrs combined, all for a simple desktop printer installation. Quotes were inaccurate, timelines were not honored, training didn’t happen as promised, people promised to respond and instead shoveled the call back over to people who had already proven non-​responsive (which is why we were calling others), and promised refunds were not confirmed. Basic communications expectations were not met in any area.
The one thing they paid close attention to was getting our credit card for monthly billing. That seemed very important.
Sometimes companies with great previous reputations get lazy or just too busy, or re-​focused on a different market. I’m guessing Lewan has moved up the food chain and is focused on very large corporations but hasn’t yet cut the chord to smaller businesses where they continue to make good revenue for the moment.
If you are a bigger company you’ll probably continue to get the stellar service Lewan used to be known for. But if your under a million or so in revenue, you might want to look around. Maybe our experience was unusual, but if you choose to go with Lewan, it’s possible you’ll be a very small and insignificant fish in a very large pond.

Unimpressed by service responsiveness on existing copier/​printer unit that I «inherited» to manage, and equally unimpressed by costs on new equipment. If you aren’t a «big fish», don’t plan on timeliness.