Interstate Roofing

i just had an interesting conversation w Angie’s List about this company. Seems Angie’s suspended them for fraudulent posting, and they don’t show up in searches anymore. i.e. They were using multiple accounts to post positive reviews of themselves, but were not too internet savy and the same IP addess showed up repeatedly, indicating it was all done from one place, ie their office maybe? Kudos to Angies for catching this fraud.
Anyway, we are really unhappy with their work, business practices, etc. they have started pestering us for an additional payment even though the work is not complete. I’m not paying them until the work is completed to our satisfaction.
DO NOT USE THEM!

If I could give this business 0 stars, I would. Dealing with this company was the awful and extremely stressful. Interstate roofing came around my parent’s neighborhood after the big hail storm in 2014. A representative came named Colin came and said they would work though the insurance company to replace our roof, gutters, and siding for free. We were weary at first because it sounded too good to be true, but the rest of our neighbors went ahead and did it so we figured what do we have to lose.
Fast forward through months of drama, Colin did not show up when he said he would, when my parents requested paper work (such as the passed inspection, and receipts) he would always have excuses as to why he forgot it, and other times he would not even show up at all. After multiple times of calling the general manager, they apologized and said they would resolve the issue, Colin calls back yelling at my mom about her calling the GM. After he failed to show up and denied we made any arrangements to meet, I started recording all conversations he had with my parents or myself and saved a record of all his text messages and voice mails. He eventually left threatening messages saying he was going to report to our insurance for fraud so they would put a lien on our house, and leave voice mails on my mom’s phone saying he can’t understand her English. The company was so rude, and unprofessional, we had to call the police on Colin for harassment. He saw the police car at our house and jumped into his car and sped off. When we called to ask why he left because once again, we were supposed to meet so he could drop off paperwork, he stated he would not do business where there was police involved and I needed to tell them to leave.
We were able to finally get the paper work we needed from him including the pass inspection through the police, and when we showed the police and Colin all the conversations and voice messages were recorded as saved, he was shocked and finally stopped harassing my family. After months of stress, I’m finally glad I do not have to deal with this company anymore. I would not recommend this company to anyone, and if you are looking for a roofing company that will work through the insurance company, I will say please save yourself the heart ache and find another company.

With all this rain our new gutters from Interstate are performing perfectly! We timed that well!

This roofing company is awful! They are dishonest, unprofessional, and rude. I actually spoke to the owner, Danielle Riopelle, today and she said, «I will put a lien against your house and send your account to collections if you don’t pay us now!» They haven’t even sent me a final invoice yet or completed the inspection on my house. I asked for an itemized invoice and she said that she would charge me more for an itemized invoice. They also sent an invoice to my insurance company that the claims specialist told me was for a different type of roof than what I wanted. I also paid for half of the project up front and they didn’t have that on record. Luckily I had an email with the copy of the check that the project manager sent to me to prove that I had paid. Interstate showed up several times at my house unannounced to do work which is a huge problem for me because I have a dog in the yard that barks at strangers. Not only am I trying to be a courteous neighbor, but I don’t want my dog injured by falling tools or supplies. I asked several times for this behavior to stop and was assured that they would call me 24 hours in advance of anyone coming to my house, but this didn’t happen. They don’t return calls. Do not work with this company– they are extremely rude and I’ve filed a BBB complaint and will be taking legal action if necessary. I worked with Eric Grengs and Austin Kedrie and I would not recommend them or anyone else at Interstate.

I can’t comment on their business or roofing but I can comment on their consideration. A few days ago I was nearly sideswiped by one of their roofing trucks that was speeding dangerously fast down the on ramp of 70W. The driver then had the audacity to fly around me (and a 3 year old!) almost hitting my vehicle, crossed a solid white line and honked excessively at me as if I can control the flow of traffic during a traffic jam. I tried to contact the business regarding this concern and got no answer during business hours. My in-​laws are in the market for a new roof, I can guarantee who we won’t be using.

My mothers house had a huge hail storm in September of 2014 and I was bombarded by roofing companies… A friend referred me to interstate roofing and unlike the other reviews I had a wonderful experience. They met with my insurance adjuster and handled my claim start to finish but most of all they did my roof just in a day… With a hale storm that big i thought they would be slammed and short handed, but I was taken care of promptly.
Definitely a good reference
Amber

We contacted Interstate roofing and they set us up with one of their roofers. We set up an appointment for that evening and recieved a call from the roofer shortly before our appt that he was unable to make the time and if we could reschedule for the following morning. We were hesitant since my husband would have to arrive late to work if he were to make the morning appt, but our roof needed to be looked at and so he agreed. My husband recieved a call the following morning asking to reschedule a second time for later in the day and he said that he could only make the time that they already arranged and so the roofer agreed that he was on his way. Needless to say my husband waited an hour after the appt and contacted the roofer with no response and finally had to make his way to work late for nothing! The roofer also stated on the phone that we would need to replace our roof without even inspecting it even though it is only 10 years old. Don’t waste your time with this company. Move on!

Interstate roofing knocked on my door after a hail storm claiming that they would work with my insurance company (who they apparently loved to work with and had a relationship with) to get us a new roof.
They said things like:
We guarantee we can get your insurance company to buy a new roof
That there absolutely was a ton of damage on my roof. They even pointed it out to me, but me not being a roofer, what do I know. No way my insurance company would not pay for it/it’s a slam dunk.
That the town I lived in would not allow the roof to be repaired due to codes and that the insurance company would be forced to pay for a whole new roof.
That my insurance company was easy to work with and they were familiar with making this process happen
That I would not have to do anything other than just make one call
That after a hail storm insurance companies have extra money for these types of events are less stingy
None of this turned out to be true. We filed a claim (which apparently is not a good thing) and went forward with trying to get a new roof. Interstate roofing was on the roof with the Adjuster when the insurance company did their inspection and what do you know, there was NO damage to the roof at all. Apparently Interstate roofing was singing a different tune when the actual roof adjuster showed up. Unfortunately now with a claim our insurance rates are going up and no new roof.
If your reading this and are hearing the BS that some Interstates sales guys is feeding you. I know it sounds good and a new roof would be awesome but get a second opinion before you move forward with filing a claim. These guys and this company specifically are not ethical and are saying whatever you need to hear to start the claim process. Basically, they just get as many people as they can to file a claim and if they get an insurance company to buy a roof, awesome for them if not, they leave you with the issue of having filed a claim and the insurance company increasing your rates or dropping you all together (they never mention that when they are doing their little con).
It’s a scam, don’t do it …

This is the best roofing company! Scott and his guys are very professional, clean, and fast. My experience was surprisingly, very pleasant. (You don’t expect having your roof replaced being a pleasant experience!). We had a large roof that was leaking. Interstate came and took care of all the insurance paperwork and finished the job in a few days. They even had someone come drywall the inside of our ceiling where the water damage was and paint it! This was the best experience I have ever had with a construction company. I would definitely recommend them to anyone!

These guys are either completely incompetent, or fraudulent. We had an estimate done, thought we had them all checked out, looked up the BBB on them and signed a contract. We gave them a two week window in which we could do it (6 weeks down the road) and they said the would contact us a week or so before then for a firm start date. A week into the deadline, I called them to see what was going on, and they said they had trouble with the permit, and couldn’t do the job as bid due to permit requirements. Now, I’m not a roofer, but I expect my roofer to know the codes, and permit requirements when they come out to give me a bid. So they increase the cost by $ 2000, which we grudgingly agreed to, and we set a new start date. I should mention that we have a flat/​low slope roof that has the original built up tar and gravel roof and were looking at a TPO/​PVC/​EPDM replacement which are all very expensive. Then, two days before the new start date, they call again, saying they can’t to that roof for that price, but have a totally different option (SPF) that they can do, «it’s a better roof, yada yada…» We tell them we need to look into it, do our research, and figure out what the new system is, and go over it with them the following week. Well, when the guy shows up to go over the new SPF system after I spent most of the weekend researching this «new system» and tells me this option is now out as well. He proceeds to tell me that they can «repair» the roof and it will cost the same as the originally contracted replacement! Fortunately, we were able to get our down payment back, but not the 6 months of my life wasted being strung along by these idiots who apparently have no idea how to do a roofing estimate.