Hines-Sight

I got Lasik from Dr. Hines in August of 1998 and have been going back to this practice yearly (or every other year) since for checkups. I found Dr. Hines to be very honest and open about the risk and rewards of the Lasik procedure. My results were very good and I’ve never needed a repeat, but he made the point of telling me «you had the best outcome possible» — which was a very straightforward honest evaluation considering the possible risks of Lasik.
I see Dr. Cushing for yearly or bi-​yearly checkups and have found him friendly and skilled, as well as the many techs in the office.
As far as the one reviewer who was told «they were not a good candidate for Lasik» consider that you were done a huge favor by this information. The worst outcomes in Lasik are usually those people who should not have had the proceedure in the first place.

Great Vision Clinic! I first came in when I was interested in Lasik. I was so impressed with that entire LASIK experience and how efficiently the office ran, that I now give them ALL of our vision business.
As to Lasik, the office is so well run and you are given such a thorough exam and education about the procedure that you have no guess work in the matter. Dr. Cushing worked with me with special lenses to show me what my custom waveform mono vision would «look like» to my eyes, so there were no doubts in my mind that was the best choice for me! The procedure itself, several weeks after the very thorough prep examinations, went off without a hitch and was 100% successful– no issues! Easier than I thought, with better results than anyone expected. i just wished I had thrown away the contacts and glasses 15 years ago!
As to the clinic, my family now sees Dr. Cushing and we are all pleased. Full service, efficient, and friendly vision clinic. A++++

My experience with Hines Sight ended in disappointment. I attended an extensive pre-​LASIK screening with Dr. Cushing and was informed I was a great candidate for LASIK. I had done prior research into the different LASIK procedures and gathered questions to ask Dr. Cushing and Dr. Hines during the pre-​screening. Unfortunately, I was unable to meet with Dr. Hines because I was told he generally does not meet with LASIK patients outside of the surgery unless it is requested by the patient. During the pre-​screening, I began going through the questions with Dr. Cushing and he informed me that he did not have time to go through each one of them at that time. We agreed to allow he and Dr. Hines to send me the answers through email sometime in the next few days. This was reasonable since I had a significant number of questions for him regarding the LASIK process. (I wanted to be sure I understood the process and the risks involved to be able to make an informed decision about my eyes). Time went by and I never heard back so I called the LASIK coordinator to check the status and she informed me that Dr. Hines did not plan to provide answers to all of my questions because he was too busy, but she would send me the partially completed answers. One week later and I still had not received anything, so I called again. This time the LASIK coordinator informed me that they would not be sending me answers and that Dr. Hines decided that I was not a good candidate for LASIK. I was surprised at this response because I was being told that I was not a good candidate for LASIK because I was asking questions about the procedure itself, the risks involved, and the success rates that the doctor had experienced. This was a disappointment because prior to Dr. Hines refusing to provide answers to my questions, I had all but decided to allow Hines Sight to perform my LASIK surgery due to my good experience with the staff and thoroughness experienced during the pre-​screening. However, because Dr. Hines would not answer my questions, the staff became unresponsive, and I was told I was no longer a good candidate for LASIK without ever even having the chance to speak with Dr. Hines, I am choosing to take my business to a different LASIK surgeon in Denver who is willing to spend more time with his patients.
I do not generally write reviews, but in this case I felt I should share my experience to inform those individuals, like me, who would like to be well informed of the LASIK process and have easy access to the actual surgeon for questions, that Hines Sight may not be the best choice. Dr. Hines’ success rates are good (just like any good LASIK surgeon) and I’m sure I was referred to him by another eye surgeon for a reason; however, the Hines Sight office seems to lean towards catering to a higher volume of patients which limits the surgeon’s availability to the patient. Overall, I’m disappointed with my experience with Hines Sight and felt the situation could have been handled in a much more professional manner.

Got my lasik here, had to come back for an enhancement because the first time didn’t totally correct my vision. Had to deal with dry eyes for half a year but as promised, that went away (thank God!) The second surgery and subsequent exams are all covered which was nice. But they don’t always tell me what my readings are especially (I can feel it) if the numbers are getting worse. Other than that, pretty nice staff. I only saw Dr. Hines when he operates on me, post-​op exams are all seen by Dr. Cushing. Would be nice if the same Dr. can follow through with the entire procedure.

Well, i can say they are very thorough! My exam lasted over 2 hours, and only about 15 mins of that time was spent waiting (for the optomap machine to warm up). However, i have to take a star off because you only spend about 10 mins with the doctor — most of the rest of the exam is spent with the office clinician. (She’s very nice and seems to know her stuff, but in my 35 years of wearing contact lenses and going to several optometrists over the decades, i’ve never heard of so much of the exam being performed by someone other than the optometrist.) And i had to take another star off because they don’t stock a wide range of contact lens prescriptions for patients to test out (i find i have to go back and forth between a couple of different distance and reading prescription combos before i settle on the one that works the best). They told me they just don’t have the space to stock samples for all prescriptions … but their offices are 17 times bigger than my last eye doctor, and he managed to always have several lenses for me to test out after the exam. (A box of lenses is tiny, honest!) At Hines, i had to wait 5 days for my sample lenses to come in, then i’ll have to wait 5 more if i want to sample a different prescription, then i’ll have to wait 5 more after i place my order for a years’ worth of lenses. That’s a lot of my time wasted …

Got hit in the eye with a nail the other day and so I was referred to this eye doctor clinic. From the moment I stepped into this place they made me feel totally at ease even tho I thought I was gonna be blind as a bat for the rest of my days: o (
I have been in a few doctors, clinics, hospitals etc over the years and this medical facility overshadows them all. My eye is still knackered at the moment so this review is not coz I am all happy and mended, its because they all act professional and do their job which seems to be rare in the medical field these days: o)