Grease Monkey

So I went to run errands today, stopped at the grease monkey in Green Valley Ranch to wash my car since it was on the way. I noticed that when entering the car wash the left side sprayer was not working, during the wash I notice that the soap and wax were hardly visible. So after I washed my car I ran in and told the attendant who then got the Manager (Darren). He went out before coming to see me and looked at my car, he came in and told me that my car is clean and that I will not be receiving a refund but he would give me a free wash. I told him that the car was not clean and that there was an issue with the bay that I was in and that was not working properly. He told me there were no error codes and that he would not refund me since the car was clean and that there were no error codes.
I told him I would not be coming back and that my car was not clean and that he should not be arguing with a customer — He told me I was not a customer since I was not going to be coming back.
SO — if you go to this grease monkey on GreenValley Ranch Blvd in the King Soopers shopping center — I suggest not doing any business with them, from my experience I can tell you that if you are a customer and bring something to the managements attention they will argue with your and will not care what your issue is or a resolution to it.
Yes I did email that Owner of the shop, Stephen Smith — since he did not provide a actual phone number to call him immediately, no response from him and do not think he will since it has been over 4 hours since the email.
Avoid this grease monkey to show them that customers do care and that they deserve quality work.
Response from owner, didn’t even mention anything about the rude customer service.
Marck–
Thanks for contacting me regarding the car wash. It is our policy that if a customer is not satisfied with a «Works» wash we will provide a rewash not a refund.
I talked to Darren & he indicated that he provided you with a «Works» rewash & you did rewash your vehicle so, it would seem that although it required two washes, the issue is resolved.
Hope to see you back in the future.
Regards
Stephen M. Smith
Owner-​Capitol Hill Grease Monkey
Green Valley Ranch Grease Monkey

Worse Service ever .Took my car there just to get air in my tire they said if your not a customer then we can’t help you. REALLY FOR AIR and it was snowing. Needless to say I had a nail in it and got it fixed. What a worthless place so glad I go to the one up in Thorton now those guys will help anyone. unfortunately it was to far to take my car to fix so Thanks to les Schaub guys on tower road they deserve 5stars

They have always down a great job here. I have never heard a real complaint about this location. The turnover here seems low so staff in knowledgeable and experienced. Early mornings and mid afternoons seem to be good times to go.

If you want a bunch of inexperienced, amateur a-​holes to f*ck up your car, then this is the place for you! I took my car for an oil change once. A few days later, I noticed it was leaking oil. I tried tightening the oil filter and drain plug but it kept leaking. Finally I took it to Len Lyall and they told me whoever had changed the oil had lost the gasket that goes on the drain plug.
How can you f**k up something so simple? Maybe I’ll call them up and see if I can send my 13-​year-​old niece to train them on changing the oil without f*cking it up.
Customer service is not great either.
I recommend Tires Plus on Chambers and 40^th for oil changes. I will review them sooner or later.

I’m sure we’ve all had the same experience I’m about to describe… you know what’s going to happen next!
Time of Day: Late afternoon, with the sun finally peaking through all the clouds from the last few days.
Location: Green Valley Ranch Grease Monkey
Type of service: A car wash before a business event.
That’s right a simple car wash!
I arrived, no line. YEAH, pulled into the brush-​less section (have to keep my without the dreaded brush marks)
I selected a deluxe wash for 8 bucks and placed my card in the machine. I’m happy, machine works and then… wait for it… the «dreaded» please see attendant for receipt.
Okay we’ve all been there. you get mad actually ticked because you did not want to get out of your vehicle and see the «attendant».
Wash was complete. I dried it off admired the clean… walked in. and then…
” Hi what can I do for you?”
” Hey, I just washed my car and I didn’t get a receipt, so I’d like a copy of my charge“
Pause…” well I can give you a copy of what you paid but not your actually cc charge“
This is me pausing and then say «No, I would like to have a copy of the charge on my credit card, just to be sure as to what was charged»
Okay you can figure the rest out… Reasons:
1. I can’t do it
2. this is all I can do.
3. WELLLLLLL
So is this your business? Yes, then you have keys and you perform maintenance on the car wash payment device? I got the look of huh?
Okay.Bottom line I was upset. he obviously doesn’t’ manage the property or know how it works and FRANKLY, HE DOESN’T CARE!
This is simple request and it’s been done at every outlet that runs out of paper… but hey I’m at Grease Monkey and they only work on cars? …your choice out there in Unilocal land you feel my pain.
Is it just a receipt, yes, but when I see 6 people just sitting around in the car bay with nothing to do; I guess adding paper to the machine was too advanced for the manager’s skill set

Used their car wash and it smelled and did not clean my car. Manager was rude and even though the car was did not run the full cycle, refused to refund my money. No customer service… Never use this location!

This Grease Monkey has a car wash attached to it. Buyer Beware! The rolling brush system made a 5″ long gouge on the roof if my car. The owner says there’s «no way» his foam brushes could possibly damage a car… but they have a damage disclaimer posted for a reason! The brushes can cause damage (or why post any disclaimer, right?). My car was gauge-​free before my wash, and scratched up after. The owner says he’s not responsible… and I won’t be back. If you value your car, you’ll avoid it too.