In response to the anonymous employee who is so afraid and ashamed of his company that he doesn’t have the courage to use his real name: You don’t have to explain what you are and what you do. I know what you do, and what you don’t do. What you do is find a way to make money from the insurance companies by using patients like myself to improve your personal standard of living and not genuinely caring for my medical needs. I despise you for that already. What you don’t do is have the very best doctors or let me select the doctor that I know is best and won’t give me cut-rate services and get me into the vicious cycle of medical tourism. So before you even spoke, I already knew what you were going to say. You’re going to have to do better than that, sir, if you want to outsmart this Irishman.