Body Massage Wellness Spa

1. An unclean towel was used used to wipe facial products off my face. I could hear her rinsing the towel in the sink behind the table I was lying on. After my facial I examined the room to confirm that indeed one towel was repeatedly used to wipe facial products from my face. I observed the sink being used to rinse the towel was not clean. Using an unclean towel from a dirty sink to wipe my face is unhygienic.
2. Facial products were smeared over and into my eye. During facials the eye area is supposed to be avoided with the facial cleansing products.
3. My right eye became irritated and inflamed and swollen due to having facial products smeared over it and into it. This is unacceptable.
4. I had come to the spa there on welton with the idea to relax before my trip home on Friday morning. Instead, my right shoulder was massaged in a rough and harmful manner and resulted in I severe pain in my right sternocliedomastoid muscle and my right shoulder area. I have took Tylenol for the pain and soaked the shoulder in warm water, and the pain was unrelieved. The LMT pinched the shoulder muscle, and caused the severe discomfort.
5. The facial is described on website as being performed by an experienced person. This is not my experience and instead of returning home relaxed and rested, I needed to go to urgent care for assessment and treatment of right eye inflammation.
I regret making the appointment at the spa there on Welton and I resent spending my hard earned money on such substandard service.
The manager Houston replied to my complaint in a disingenuous manner and at first offered some complimentary bath salts and later only offered any refund if I would agree to be a «secret shopper». What an awful person.
Avoid this place. Avoid Kirk, Maria, and Houston. There are better places in Denver.
1 – 2016 — heads up. The owner contacted me through Unilocal to inquire for more info. Be warned. It was another insincere and unhelpful action. Despite me providing the owner of the with information update, there was still no apology, and not a single effort to address the horrendous experience I had.
Be forewarned — this business is low quality and from the individual masseurs, and employees, the manager and even the owner — they are not customer focused or quality focused. If your experience goes well — count yourself lucky– but if your experience does not go well — don’t expect them to make it right. They won’t, but they will play at making insincere comments and responses on Unilocal in order to trick future customers from Unilocal to get sucked in.

Last week, I got my day off and went to a massage spa to have perfect relaxation. One of my friends, told me about this place. People here were so Professional and very talented. All the spots that hurt were hit exactly. When I walked out feeling so alive and relax. I’ll make sure to visit this place again.

Best service and customer service ever! From the booking phone call to the greet and customer care throughout! They had it all.
I had requested upon arrival that we needed a referral to get my mothers hair done after we were done there and they not only provided some suggestions, Breigh called and booked her appointment for her! She also fit in a few extra services for my mom that she needed without batting an eye!
My mom said it was the «best massage» she has ever had, thanks to Chasity!
Our pedi & facials were outstanding as well ~ thanks Mai & Rikki
Very classy ladies; keep it up

I found this place due to proximity of my hotel. I was assigned to Chastity, found her to be very professional, talented and easy to work with. After my 1^st session, couldn’t get enough that I had to come back for more 2 days later. Chastity is the real deal!

Removing review as reviewed the wrong place.

What a little hidden gem! My company was kind enough to give each of us IJL girls a spa treatment, and I went with the custom massage.
First of all, we usually go to the Brown Palace, but recently we’ve felt that the service just isn’t as good. It’s good, but a little weak for the pricing. I need a masseuse with some oomph!
After it was booked, I read the previous reviews which were mostly favorable with a few one-​offs. Upon walking in, I was slightly bummed that there wasn’t a great locker room with lemon water, no fancy bathrobes and slippers, and the front desk lady seemed entirely peeved. Definitely a little lack of professionalism up front.
Then along came Mary… My massage therapist. She was pretty and tiny, which I immediately assumed would mean she wouldn’t have much ability to really go deep. Let me back up… Always show up about 15 mins prior to your appointment bc you must fill out paperwork. In the paperwork they ask you what type of pressure you like and other massage related preferences. Again, after hundreds of weak massages in my life, I was prejudiced! I totally assumed Mary was going to fall into the light touch category.
Boy was I wrong! I asked for a 7 out of 10, and Mary delivered. I probably could have gone with a 6, but with enough breath, it was divine. Heavenly. I have not enjoyed a massage this much in years and years. She was consistent, attentive, strong as heck, but then at the same time gentle. I highly highly highly recommend this spa.
Why the 4 stars not 5? ESP bc if anyone follows me they know I’m a comparative Unilocaler?! Well I’ve touched on parts, but mostly it was the lobby, but I do understand that it’s downtown Denver and there’s not a lot to work with. BUT… When I walk into a spa I wanna feel I’m in a spa. Wine would be a nice offering, but not required for 5 stars. And the rooms were a little chilly and had sorta weird décor. I still think 4 is pretty good!

$ 80 for an hour? I usually pay that much for someone with tons of experience and they work wonders so I was disappointed here. The massage here was just okay at best but not worth the price. Honestly… they seemed tired, over worked and just out of steam. They were nice, helpful and the place was clean very modern with a lot of services offered. Although the table was too big for the room and had to be moved quite often during The massage I was able to relax. Would have been okay for $ 40 for the hour sorta like a mall quality massage but at $ 80 plus tip I expect excellent massage technique and the right pressure threw out the massage. I took one star off for the massage quality and (half if I could) not doing the hot stone therapy I wrote in, one for the price and I considered taking one off for being ten mins late but the way the therapist addressed the situation right away and apologized I felt like they do respect people’s time and It happens to everyone. Tho I did have to rush to my next appointment. I wouldn’t repeat 2.5 stars

I was so happy we were able to get a last minute appointment today for a couples massage. It was discounted by 15% (Thanks, Unilocal!), so it was a very reasonable $ 160. I would highly recommend them. Tiffany and Chris are very knowledgeable and attentive to the needs of their clients.

I got the full body detox. It was wonderful my only wish is that it feel more spa like. There was no door into the break room so I could hear them taking their breaks/​eating etc. But other than that this was a great location, employees were nice and helpful and I really enjoyed myself.

I came in with super sore muscles all over my shoulders neck and back. Tiffany gave me the best massage of my life! She was extra gentle and released every knot in my shoulders while always making sure I wasn’t in any pain. I would definitely recommend her to anyone coming in!

I was in town on business and wanted to fit in a massage. They quickly accommodated me and I am very grateful because I left feeling like a new person !!! Would definitely recommend them and will be back whenever I am in town.

I received a gift certificate for a massage and mani/​pedi at this spa for my birthday. I was very happy with my massage, but would not recommend this place for a mani/​pedi. They do the mani/​pedis in a small dark room in the back. It seemed like it was an afterthought to offer these services and they had just thrown some chairs and a table in an empty massage room.

This is the most unprofessional and worst experience I have ever received. My husband and I were trying to celebrate our 5^th anniversary by having a relaxing experience at this «spa.» If you want to have an extremely unprofessional, awkward, and unrelaxing day at a spa then this is the place for you. I had called this business at the beginning of the day yesterday and told the receptionist that my husband and I were wanting to come in together and get massages and body wraps together to try and have a relaxing day away from the kiddos and had told her about 6 times that we wanted to get the whole experience done together for our anniversary. I had even asked if they had a couples room to do this in and she told me that they did. When we arrived we filled out the paperwork that we needed to and waited to be taken back to our room. After using the restroom we were greeted at a single room by both the massage therapists. One of them said that they were going to have my husband go in the room and that the other was going to take me into a separate room. We then told them that we had told the receptionist that we wanted to do everything in the same room and they then told us to go wait in the lobby and they would get that ready. We should have known at this point to leave. If the receptionist could not understand what I made perfectly clear to her 6 times, she should not be working there. The receptionist and the owner then proceeded to tell us that they could put us in the same room for the massages, but that they would have to put us in separate rooms for the wraps. We then told them that the whole experience was supposed to be done together and that we were not going to do it otherwise. The owner then said that they could do everything in the same room, we would just be wrapped in the body wrap one at a time. Fair enough, we decided to give them the benefit of the doubt and proceed based on the fact that we were going to be able to relax and get everything done together in the same room. We then went into the couples room to get everything started. I have gotten dozens of massages and normal questions about if you are okay and about pressure during the massage are the norm, but that was not the case here. Instead what ended up happening is both the massage therapists talked amongst each other the entire time we were getting the massage. When they started talking to my husband and I about things other than the massage, such as drugs and their personal lives, we tried to casually respond to some of the nonsense that was coming out of their mouthes. Not only was this massage not relaxing at all because of all the talking, but the actual massage suffered because whenever they would talk, they would stop massaging to talk. Not only that, but the areas that needed to be focused on didn’t even get massaged because of all the chit chat. The massage therapists then talked amongst each other about how much longer the massage was supposed to be for 10 minutes and then proceeded to ask us when they had started massaging us. On top of all that, the therapist that was massaging me quite obviously had not brushed her teeth for the day because the whole time I was on my back I got to smell every word that came out of her mouth and there were far too many words. By the time that was over we were both glad they had exited the room. We were not relaxed, we were weirded out by all the weird things they had decided to discuss during the «massage» if it can even be called that. Also during the massage we heard some barking from a dog. Both of the massage therapists laughed and then proceeded to tell us that the owner has a therapy dog that she brings with her to work. I don’t see anything wrong with having a therapy dog with you if that’s what you need, but to have the dog in close enough proximity to be heard barking while you are trying to relax in a day spa environment? Things can’t get any worse right? Wrong.

I had a free afternoon on a work trip to Denver and really needed specific work done on my back and hamstring. I found Body Massage two blocks from my hotel on the Mall and booked a 60 minute massage… My therapist Tiffany spent a couple minutes getting to know my problem, activity level, and my goals for the session.
I was totally blown away by the time an hour passed. Tiffany focused on my needs and really nailed the therapy! Great job Tiffany… And thank you Body Massage for having a great staff and perfect location for the Denver business traveler. BV

Fantastic place for a massage, especially if you go to Melissa. My boyfriend and I both go to her, and we both think she’s fantastic. She really gets those knots out and stretches your muscles. She did wonders for the salsa– and Krav-​Maga-​crippled body.

Always a solid place to get a good massage for a reasonable price. The staff are always very nice and make you feel welcome. I would definitely recommend this place to my friends and family.

I’ve been visiting this spa over the past 4 – 5 years and I have never left less than 100% satisfied. They have a wide variety of specialty massage therapists, so I am always able to get an appointment even if it’s last minute. All of the therapists take time to listen to your needs and ensure you get precisely what you want out of the massage session.
I also have had the best experience here with laser hair removal! Not only is it affordable, but the experience is quick, efficient and comfortable. I’ve tried 3 other spas for laser hair removal and will never go anywhere else now that I’ve gone to Body Massage Wellness. Their laser machines are top of the line, and the staff does a great job of promoting when the spa gets new machines or new techniques.
Lastly, I love the products that the spa offers and I never feel pressured to make purchases after I have a service done. Overall, I love the friendly staff, ease of making appointments, simple text-​confirmations, outstanding services (massage, laser hair removal and products) and the reasonable prices of this spa. I recommend this spa to all of my family and friends!

I been going to Body Massage Wellness for several years now! Finally getting around to writing them the review they deserve. Body Massage truly is a gem in the city, an oasis for those of us in the Downtown grind. I have had at least 5 massages and all have been excellent. Dayl in particular is an amazing therapist, able to put me back together after a rough workouts and long hours.
I really enjoy the ambiance at Body Massage Wellness, when you walk in you are immediately relieved of stress. They did a great job of creating a relaxing atmosphere. I am always greeted warmly and offered tea or water. The level of attention you receive is on par with any destination spa I have visited.
The spa also has a nice range of treatments, facials, herbal tonics to remedy any ailment. Peggy in particular is very knowledgeable and intuitive and was able to get me several treatments that really helped.
I haven’t tried any of the laser treatments yet but plan to do so in the future! From what I understand they have top of line Zerona lasers.
All in all this is my spot to keep me sane and healthy! I can’t imagine doing it without them. Their gift cards also make a really nice gift and I regularly buy them for employees and friends as I know they will be well taken care of.
Do yourself a favor and schedule an appointment!

Flew in from LA to Denver stuck in coach. My back was a mess. The hilton recommended body massage wellness spa. Julia was awesome! She worked the serous kinks that the back of a plane can cause. Highly recommend this very professional establishment and Julia.

The five star review is garnered by body worker Melissa. My 20 minute chair massage was as thorough as one could be. Wish I had the time for an hour or more on the table. Way to be awesome at your craft Melissa.
The establishment itself offers walk-​in service and the body work options were totally cost-​competitive considering their location in a major metropolitan area.
Next time I am downtown with time to bide I will return.