Al’s Autohaus

BEWARE OF PRICE GOUGING!!!
We stated using Al’s when HE was the owner. We were always pleased and the prices weren’t outrageous.
Yesterday we were charged $ 305 for a battery and $ 140 for an oil change. That’s ROBBERY. My Lexus is typically $ 45 at Raceway Lube & elsewhere. And I’ve never in my life heard of a $ 305 battery for a normal car.
I will NEVER GO AGAIN. We got screwed big time.
I will advise everyone to STAY AWAY.

only place I will take my car! They will not rip you off… only will do what is needed and do not nickel and dime you for extras. Very knowledgeable staff

Best service in town. Tom, Dan and the crew always take great care of my car and are very professional and courteous. Thank you.

I have stopped here with several Mercedes Benz issues. Once it was a tail light that was out. Let us replace it now for you. Cost? Amazingly, done for free. Today I stopped and asked how to play an iPhone in my older Mercedes. Dustin found a connector that he hooked up to an outlet in my glove box and Voila! It works great. Cost for the used connector? «You can have it.» These are very nice people and great customer service. I am having all my MB work done here.

I wish I could take my Mercedes to Al’s, but I live in Nebraska now
when you go to Al’s it is now and always has been a place where
your car will be worked on in a timely manner and the work will
give you a car that is trip ready.

Great guys, father and son team, locally owned and fair prices. Nice to find an honest repair shop.

I’ve taken my GL 450 to Al’s for almost a year and a half. They are cheaper than the Mercedes dealership, faster than the Mercedes dealership, and way more fun. They are just good guys that remember your name and take good honest care of your car.
A dealership, not to be named, wanted over $ 120 to change a head light for me and said it would take at least an hour. Al’s did it in 15 minutes for $ 20. I’ve never gone anywhere else since. I’ve also price checked them on the internet for a few other things they’ve repaired for me and they are very competitively priced. So for that and their customer service I would without a doubt recommend these guys.

I went to Al’s Autohaus for years and got great service at reasonable prices. Since the new owners have taken over, however, all that has changed. They think a «Mercedes» tag on the car gives them license to charge four times what parts and service are worth! Also, their attitude is very poor — like they’re doing you a favor to work on your car. Well, do yourself a favor and go somewhere else.

Just wanted to let you know that the Mercedes has not been to Al’s since the new owners took over. My best hopes for a much better mechanical service.

This is probably the second review I’ve done after over a year on Unilocal,I just don’t do these things. (the other was for a restaurant) But I can’t resist here. I’ve been going to Al’s Autohaus for 15 years to keep my three Mercedes running well. This was after some brutal (almost criminal) behavior by another shop and blindingly expensive bills from the local dealers.
When the former owners recently decided to sell the business and retire it sent chills up my back that I’d lose my comfortable place for repairs and maintenance. Those fears are completely gone. The new owners are VERY communicative, reasonable in the pricing, and have surprisingly intimate knowledge of every system in these cars. I’m a gear-​head, have to know how things work, have to know what the car’s problem is, and why a particular job is done. I fly jet planes for a living, knowing the «systems» is part of my nature. Dan and Dustin have been bathed in the mechanics of Mercedes automobiles seemingly since birth. They’ve been able to answer in surprising detail every question I’ve asked. (and believe me, I’ve pestered them) I say all of this because KNOWING the systems involved is a fast track to repairs. I’ve had shops just «throwing parts» at a car hoping to solve something. These guys know. And thats great comfort. I have yet to use them for a «major» repair, just smaller stuff so far, but I have complete confidence in them.
Another thing, they don’t just look up the «canned» labor price to charge you for a job. They make an honest assessment of the time spent. This is unlike my experience at Walter’s Star Service some years ago. (I bought a car from them so they did some initial stuff for me) They double-​billed me. When I called them on it they cited the labor book and said «that’s the only way to do it.» I had them do 5 minutes work on my fuel injectors which had already been removed from the engine for a compression test. They actually charged me over and hour of labor to remove and replace the injectors a SECOND time even though they were already out of the engine.(!) I never went back. This was after they tried to scam me for a new $ 400 alternator that WASN’T broken. (I drove away with my «broken» alternator and fix it myself with a $ 13 regulator from Checkers) Many people would never know they’ve been «taken» this way.
Big thumbs up here for Al’s Autohaus. I’ll miss Al and Barbara, but they’ve put it in good hands.
Dennis O’Brien