A & W Auto Body

Amazing work! My car looks great and they even washed my car. However, upon picking up my car and opening my trunk the next day I found my $ 426 snowboarding boots, snowboard gloves and football shoes stolen from my trunk. After notifying them of the problem they apologized and cut me a check for the items. Upon review of the cameras they noticed someone had been popping trunks on the lot and grabbing what they could. They have put measures in place to make sure this doesn’t happen again. Although this situation upsets me, A&W has went above and beyond to make things right. This is good customer service.

Wow I’m very impressed by this shop not only were they awesome on the phone and were very easy to work with through the whole process. I would highly recommend this place to anyone. My car was hit by a hit and run driver and they took it from a crunched mess to looking brand new. They were awesome. Thanks A&W!

I am a car snob/​aficionado, and I have literally nothing but excellent things to say about this business. The first time I use them about a year and a half ago, they had no reviews, and I was skeptical to go to a place that wasn’t my dealership. I kind of took a chance by coming here, but I have been back about four times since then. It’s not what I had been used to, there are a couple people that will help you to get an estimate. It’s a very small little office that you come and talk to them in.
I can’t even explain the type of unbelievably excellent work they do. Not only do they do great work, but they will completely detail the entire inside and outside of your car for you, with no charge. I think this place is definitely a hidden gem, sometimes they will be very busy and they won’t be able to get you in for a month, especially during hail season. That just shows how busy and popular they are. Other reviewers have complained that sometimes they are short with you on the phone, and that’s true, but it’s because they have so much going on, so many people that want estimates, and so many cars actively being repaired.
Next collision or repair you have — definitely try this one! They have matched my paint perfectly, I have had doors that don’t match when I try to go to a cheap place. But they aren’t like that at all. They were even match metallic paint and your car will look as if they had swapped it out for a new one!

So, some DB hit my car in my apartment complex parking lot, and of course, did not leave a note. I submitted a claim with my insurance company, and A & W was not only in their ‘circle of trust’, but it was close to my house. After reviewing other auto body companies in the ‘circle of trust’, I decided to go with A & W.
I will admit the whole process took longer than I had anticipated. The call center for my insurance company made it sound like I could just show up, unannounced, and get taken care of right away. Not so fast. I called first to verify this with A & W, and it sounded like this sort of thing happens all the time. So, I set up an appointment to get an estimate for as soon as possible, which was 1 month later.
I go in a month later to get my estimate. I was greeted warmly and they were ready for me. 10 minutes later, I was out the door with an appointment for repairs for another month later.
To me, if it takes that long to get in, they must be doing something right. Clearly there’s a demand for their services, clearly they’re a smaller operation than say an Abra, and clearly they do quality work.
So, now, a month later, I take in my vehicle. Again, I was greeted warmly, and they were ready for me. They had already called ahead to the rental car company, and the only wait I encountered was for the rental car company to show up.
One week later, I was called and told my car was ready. They were able to accommodate my small window of time to pick up my vehicle during my lunch break. Again, I was greeted warmly and they were ready for me. Paperwork was printed and ready to go. The whole interaction took less than 5 minutes.
My car was pulled around and, much to my surprise and delight, my car was absolutely perfect. Not only was the damage ‘magically’ gone, my car was detailed inside and out. The tires were even shining!!! I don’t think my car has looked this good since the day I bought it.
A & W, thank you for your quality work. As a woman, I am always hesitant to go into auto body shops for fear of being treated poorly and suckered out of money. You have made what could have been a terrible experience fantastic!

Called to make an appointment for a collision estimate on my car. The man who answered the phone was extremely short and irritated. He asked what insurance I planned on using to which I replied that the woman who hit me would be paying out of pocket. His immediate response was. «Well, we can’t get you in for an estimate for over a month.» Of course I said no thanks and hung up.
Obviously, they only want to work with you if they can charge the insurance. Which to me means they plan on overcharging. The man was rude and I would never recommend them. To bad.

My brand new 2014 car was hit in the back bumper (hit and run… gurrrr!!). My insurance company provided me a list of auto body shops around me and A & W was on their list. They were able to get me in for an estimate quicker than any of the other auto body shops. They were very professional and polite upon my arrival. I received an estimate from them and proceeded to schedule to get my car fixed. They called and had me picked up to get a rental car. Eric kept me informed over the 3 days they had my car on what was going on, the price changes and when it would be ready. I was told it would take 2 – 3 days to fix, and it was done in that amount of time. Upon arrival to pick up my car it was all shiny and clean! Nothing but the best to say about this place!
Thank you for making my baby look brand new as it is still brand new!
THANK YOU A MILLION TIMES!!!

So my car sat uncovered at off-​airport parking during a catastrophic hail storm. All in all, I was pretty lucky. No glass was damaged, except both side mirrors, but every piece of window trim, the hood, the roof, the hatch and every door had noticeable hail dents when I returned home from my trip. The insurance company gave us a check for almost $ 10,000 for the repairs.
Since the car was driveable, and because all the body shops would be so busy fixing hail damage from the disastrous storm, we scheduled an appointment three months away figuring the repairs would take less time when the initial rush was over. The week before our appointment, A & W called us to push it out another week. I was already nervous enough about the extent of the repair work and delaying it further didn’t help ease my mind. But, with no other choice, we dropped the car off as rescheduled.
A & W never gave us an exact estimate of the time it would take for the car to be completely repaired. They said they wouldn’t even guess until they got it in the shop and took it apart to see what all they were dealing with. We just had to keep checking with them every week to see how things were progressing. Here’s the extent of the repairs:
— Paintless dent removal in all the doors
— Body work to the places on the frame where they couldn’t do paintless dent removal
— Replaced the roof (yes, they took it off and put on a new one, with sunroof)
— Replaced the windshield that busted when they removed the roof (we were warned this might happen)
— Replaced the hood
— Replaced both side mirrors
— Replaced all the trim around the windows
How long would you expect this to take? I was thinking that three weeks or so would be reasonable. It actually took almost six weeks. The day before we were supposed to pick up the car, A & W called to say that we weren’t getting it back the next day because the paint didn’t look good and they wanted to make it right. As much as I was ready to get my car back, I suddenly thought that maybe they shouldn’t rush things and take all the time they needed to make everything pretty again. They even offered to pay for another rental car since I had already turned mine in about an hour before.
I felt a mix of emotions when I finally saw my car: relieved that it didn’t look like a welded together jalopy; shocked at how good it does look — almost like a brand new car; and so happy to have my ride back.
In full disclosure, my husband did all of the communicating with A & W so I didn’t have any dealings with the owner (s) or staff there. Mr. P. reports that everyone was very friendly and helpful but that communication between the staff members seems to be lacking (e.g., the car will be ready tomorrow — no, wait — it’ll beTuesday). All in all, we had as good of an experience as I could have hoped for with such extensive repairs. We would not hesitate to use A & W again should the need arise.

First of all they are open M-​F 7:30 — 5:15. Unilocal has it listed wrong.
The AAA truck dropped of my wife’s smashed Acura MDX. I looked at the outside when I arrived to empty out the MDX and say goodbye. I thought «what is our precious car doing at this fly by night looking repair shop?»
YOU CAN’T JUDGE A BOOK BY ITS COVER
The Acura was repaired and detailed inside and out. It looked showroom new. Even the sippy cup red punch stain was gone from the carpet. REALLY? Are you serious? OK where is the hidden camera crew. This is not the same MDX.
Well not only was it the same MDX, but every detail from car rental to pick up was seamless, painless and very professional.
Since then we have used them for all our car repair work.
Here is another example of their customer care: I brought my Audi Q7 in to have them remove a bunch of deep scratches of unknown origin. Eric, the owner, grabbed a cloth and some polishing compound and rubbed it for five minutes. BOOM !!! All scratches gone. No charge. Let me say it again. No Charge.
I am currently writing this from their parking lot. My wife’s Lexus RX400h needs a new mirror and new lift gate pneumatic struts.
I predict another very happy ending.

This shop is one of the best in Denver Metro! I have used them on a couple occasions and I deal with body shops as part of my profession daily. I am in insurance auto claims management. I recently had a repair completed and am completely satisfied. The owner takes personal pride in helping customers. I was surprised to see the negative reviews; but, it’s like anything else… most people are not going to «rave» about their body shop experience online. However, most will vent if something goes wrong or is perceived to go wrong.
I will always use A&W Auto Body, I’m sure some of these people may have a legit complaint. I guarantee there isn’t a perfect body shop in America. Unfortunately, things don’t always turn out perfect… my question is, when they don’t what is the business going to do for you? A&W is honest and will do what is needed to work with you. I can honestly say they go above and beyond most shops, especially in Denver Metro.
There are only a few shops I’d recommend to my friends and family, most of them call me when they need help since I work in the industry. A&W is always one of the shops I mention to them.
Good Luck in your search for a body shop… If you don’t choose these guys, I hope you find someone that will be as honest as they are.

My experience with these guys has been very different than the other reviewer. I’ve had work done here on my car on a couple of occasions. Most recently, I got rear-​ended and towed the car here. My car is old and the insurance agent wrote me a check for the value of the car rather than for the amount it would cost to repair the car. I didn’t want to replace the car (which is an extremely reliable, low-​mileage Toyota Corolla), so I had them repair it any way. They were able to work with me and get the car back into shape.
When my car was out of action, they were able to lend me a loaner. When I’ve had other minor issues with my car, I’ve been able to bring it in here and they have helped me without charge. I would recommend this body shop.

I had the unfortunate event of getting side swiped back in February of this year by an uninsured motorist driving a stolen vehicle (also with no insurance). Long story short, I had to go through my insurance to get repairs done to my new car. My insurance rep gave me a list of places in the area that were in-​network whom I could choose to take it to.
If you don’t know me, you should know I spend a lot of time researching (more like obsessing) big decisions like this. Over the next couple days (while my car sat in my garage inoperable and while the insurance company was figuring out what was needed before repairs could be finalized) I spent all of my time with Google to find the best auto body shop in town.
I finally decided on A & W due to the fact that I couldn’t find any bad reviews (mistake #1) and the fact that is was fairly close to my work and home (mistake #2). After the gavel was swung and I made my decision, I called A & W to figure out how to get my vehicle there. They set up a tow to their shop, since I didn’t want to risk any further damage from occurring.
My vehicle was in their shop for a good part of a week while the right parts were ordered — for reference, I was hit on the front driver’s side fender and front bumper — and needed a new light, bumper, and fender. I had to call the shop to inquire about the status of my vehicle several times as it was taking a little longer than the estimation I had initially received. Finally, on a last stitch effort, I was told my vehicle would be ready at the end of that business day, which happened to be on a Friday of that week.
Knowing that the shop was closing at around 5 o’clock that day, I scrambled to get out of work early to make it in time to pick up my ride. I made it literally right as they were closing to be handed the keys to my vehicle (which was parked out front) and told to have a good night, as they locked up the doors immediately behind them. It was getting dark and I was so ecstatic to have my vehicle back that I did a quick look through and drove home.
I arrived in my fully lit garage to discover the horror of a poorly aligned bumper with a good half inch gap between where the front head light and hood line up. I know my vehicle inside and out, as I regularly detail it myself, and instantly know how a light should line up. Good news is that it did work and I was able to make it home safely. Bad news is was instantly recognizable by my standards of no longer being the pristine conditioned vehicle I once knew.
I had been planning on trading off the vehicle literally before the accident and planned on trading it off after the repair. I ended up trading it off the next week, with a substantial loss with the poorly fixed damaged front end (that the dealership instantly recognized without having to point it out). Maybe it was the fact that I had a foreign vehicle and they are harder to fix, but in all regards with my experience, I wouldn’t bring anything back to them.