Bobby Gentry’s Muffler & Brake Shop

Good quality service, reasonable price. The mechanics are experts at their work.

This place is one of the best car repair experiences I’ve ever had. I took my car to Midas the day before, and they told me the repair would be $ 375. Bobby Gentry did the work in no time at all, and charged me $ 40. I’ve never left a garage with so much money left in my wallet. They are honest and do great work– exactly what every other mechanic should do.

I came here to get my alignment done and used the $ 5 dollars off coupon! The owner didn’t know about the coupon but was happy to honor it. That shows good character. Now days you can’t trust automobile repair places but this place showed me they do what’s right when something comes their way. I suggest you come here they are fast, honorable and friendly.

Had both my front and rear brakes done yesterday. Friendly service, done on-​time, and for less that I expected to pay and have paid at one of the chains in town. I’ll be back with my other cars!

Bad communication between employees, owner, and customer. Brought a truck in for a new muffler. Employee quoted me $ 250 for good used parts so my truck could pass inspection. Told me they’d call when parts were in. Never got a call, called myself and was told to bring it in any time. Brought it in thinking they were putting used parts on. Put new parts on and charged me $ 405. Didn’t find out they were used til service was done. Owner told me they don’t put used parts on vehicles and there was nothing they could do but have me bring the truck back and they’d cut off the parts and I could go elsewhere. Wow.

Although they don’t seem to be in a rush they do quality work for reasonable prices. Definitely be a repeat customer. Heard for another patron say that these guys are the best in town when in comes to wheel alignment. Did some exhaust work for me and was very satisfied with the quality of work.

Took them my 2013 Ram 2500 to have a Carli Suspension System installed. Get the truck back to find out they didn’t bother reading the very clear instructions and installed my sway bar and end links improperly. Also noticed the limiting straps were not installed. Called to ask about picking up my paid for limiting straps only to have them play dumb and claim they don’t know what those are. So now I get to pay another shop to re-​install the seas bar and end links as well as purchase new limiting straps from Carli. They do alignments just fine but don’t trust them with actual suspension work!!!

I have to agree that while customer service isn’t the warmest, the work done is high quality, fast, and reasonably priced. If I wanted personality, I’d go to Hooter’s.

Bobby Gentry and his staff are EXCELLENT mechanics. Customer service isn’t necessarily a strong suite, however.
When I called to see if they had time to change my brake pads, I got a few grunts, a «hurry up, we close at noon» and no goodbye before they hung up the phone. When I arrived, no employee was in the customer area for several minutes and when the guy came in, «whacha need» was the air of response I got (although I don’t remember exactly what he said).
I told him I needed new brake pads and after about 10 minutes, they took my car to the back. 30 minutes had passed after that and I asked how long it would take and they gave me a time that was almost 30 minute later than it already was. When I asked what they were doing to take that long and how much it would cost, he said, «Did they not give you an estimate?» No, buddy, you’re the ONLY person I’ve talked to (and take talked to with a grain of salt, it was more like you’re the only one who’s grunted at me). So he says it’ll be $ 150 or so, so I asked what all they were doing. When they said they were turning my rotors, I told them all I wanted was new brake pads and they weren’t authorized to do anymore than that.
A few minutes later, the guy working on my car (turns out it’s Bobby Gentry himself) comes in and tells me that he doesn’t do shotty work, he’s already turning one of my brake rotors and if I only want the pads changed, I need to take my car elsewhere. I told him (in the same tone he gave me) that I didn’t ask for anything more than the pads and don’t appreciate work I didn’t authorize being done on my car. FINALLY, he offered to take me to show me how badly my rotor needed to be turned. Yes, one of them did need to be turned but repeated that I didn’t appreciate the lack of communication on his part. How dare he assume that I might not understand what my car needed and he could just do whatever work he felt was necessary!
We went round and round on matters of ethics and finally, he apologized for not communicating with me the work needed before he started doing the work. I don’t care if you’ve been in business for 31 years. I’m a new customer and you still need to prove to me that you’re a good enough mechanic for me to trust you to work on my car. I just picked this mechanic out of Unilocal because I knew I couldn’t make it back from Denton to Austin without new brake pads. Yes, a woman can understand the mechanics of her car, thank you.
He ended up not charging me for turning the rotors, although I insisted on paying for work done. The car stops well when I brake so I’m happy. Like I said, he’s a good mechanic and I’d take my car back there again… maybe. I really appreciate a sense of customer service when I do business with them. That’s why they don’t get the 5^th star.

Well I took my daughters car in for intermittant squeaking brakes. They test drove and took wheels off to check for problems. To my surprise, they called me and said the brakes are in good condition but they would add some lubricant on the moving parts to stop the intermittant squeaking. This was just $ 45. They could have easily done more expensive unnessesary work and I would not have questioned it. This reaffirms to me their reliability, good prices and trustworthyness.