Hampton Inn & Suites Denison

I checked out of La Quinta (Denison) because the bed was too firm in a King suite after being told that they had pillowtop mattress to check in with the Hampton Inn (Ansley in Denison). It was not any better; the water facet in the bathtub was a decorative piece; therefore I could not take a shower. I literally had to use the Ice Bucket to rinse of (2 times; so call shower at night and morning-​wash hair). It reminded me of the old western days. I tried to call the front desk from the phone in the room and it did not have a dial tone, so I called from my cell phone and the person on duty said the maintenance person will be in the morning. I informed the person on duty in the morning that they could fix it while I had to go work for the day. I also noticed a man dressed in a suit and tie (guessing the manager) and Kristen said he was there checking on different things but he certainly did not verify if the work on my tub water faucet was fixed. When I returned to the hotel I asked Kristen at the front desk if the shower and phone was fixed and she checked the slate board and said yes. I got to my room and checked the shower to find that they worked on the shower head (see blue tape around the shower head) not the water faucet in the bathtub (knob to pull up for the water to come out of the shower head), so I called Kristen from the room phone (it worked) and told her that the water faucet for the shower was not fixed, so I asked her to come and check it out to see if I was doing what I suppose to. I also asked her if anyone else make such a claim. Kristen verified that the water faucet in room 423 was a decorative piece; therefore the shower did not work. Kristen asked if I wanted to change rooms or stay in my room but use another room for the shower so I chose to change rooms, but I asked her to check if the shower worked before I moved all my stuff. I asked her if the hotel would compensate me for any of this ORDEAL, and I received my receipt via email @ 1:53am this morning with the full charges, after Kristen said that she will make notes on my file. This hotel is by far the biggest JOKE of a hotel that I have ever stayed at. If this is what you get for $ 84 a night by having to use a Ice Bucket to Rinse off and in the Shower than by all means stay; if you think that you can get a better room at another hotel than by all means Run to the other hotel!

I have stayed here twice now, and just love it. They have GREAT rooms, super clean, and everything I need. The happy hour and breakfast had great variety, which was very impressive. Denison is a great little town. I just like to come from Dallas for a getaway! They have cute antique shops in the Historic downtown and some great nightlife. OHHH and the shuttle took us and picked us up from the local bar. Hampton Inn was my designated driver, love it!!! All the employees where very helpful. I will be back!

Really like the hotel and staff here. They remember who you are even if they haven’t seen you in a little while.
They make sure you feel at home and are very comfortable while their guest.
Highly recommended as a place to lay your head for a night or seven

I have stayed in numerous Hampton’s this year and this one was by far the most stunning. Adverse weather led me to stop at this Hampton in far North Texas, I never expected to find this little jewel in the Hilton family in Dennison. Upon entering this hotel one sees the attention to detail one expects in a boutique hotel rather than in a chain. We arrived at 1 a.m. and the night manager, who upgraded us to a lovely, spacious suite upon arrival, had the upmost professional demeaner. The next day we were greeted by an outgoing, warm and friendly staff who shines above their peers. This facility obviously has a housekeeping staff who pays attention to detail. Every towel was folded elegantly, even the kleenex tissues were tucked beautifully into the top of the box, and the rooms were cleaned to perfection. I have professional experience related to quality assurance in housekeeping and I did not find a single issue anywhere in the establishment that needed attention. Their cleanliness gets a perfect 100 in my book. Did I mention this hotel impressed the heck out of me?

Exceptional for a Hampton. Affordable as well. Though it is in the middle of no where. But that is Texas… Weekly nights they have free wine & beer and some local foods, like pizza or chicken… Also the free breakfast in the morning is standard Hampton, but it actually tasted better… Which was probably psychologically… but I’ll take it. I will stay there again if i am unfortunate enough to be in denison again.
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First of all, I would stay in this hotel again, but it does not deserve 5 stars. The good: The dining area is very comfortable and the food is what you would expect. Better than a continental breakfast but obviously not made from scratch. I am ok eating oatmeal and they have a lot of toppings for it, plus greek yogurt, which I like. The rooms were comfortable and everything was clean. The bad: The cleaning people did not replenish the coffee or the soap/​shampoo, etc. I was there for multiple nights and they did not replace any of them when they cleaned on any night. That was irritating because we had to hunt them down to get stuff from them — no offense, but when I stay at a hotel, I expect fresh stuff every morning. I don’t get discounts for staying multiple nights, so I want every day to seem like a new day. Very skimpy. Next, The coffee was sometimes cold or empty multiple times during the day. They promote coffee all the time and this is the first hampton Inn I’ve stayed at where I actually had issues getting coffee. They only had oatmeal cookies. Look, I do enjoy the cookies and I don’t want to be told that «we’re out of everything but oatmeal».
I would have given higher ratings, but they just don’t deserve better. The attention to detail for 5 stars is just not there

Beautiful hotel with an EXCELLENT staff! Upon arrival I was greeted with a smile by the male clerk who had my room key, literally, within 4 minutes. I walked into my very pretty room ready for a bath after a 7 hour drive and was very disappointed to find that I had no bathtub as their website said there were tubs when I made my reservation. I called down and nicely inquired about a bathtub, I was told the particular room I was in had no tub but if I came down he would be happy to put me in a room with a tub for the mis-​communication when booking. When I opened the door I was surprised to find myself in a suite with not only a tub but a lovely kitchen, beautiful living area and a giant media desk diving the room into two areas. I took a nice long bath and slept like a baby in the big king size bed. I was so happy to hear that my every need was met, from needing plates and utensils to obtaining a fan to help me sleep. The room was SO QUIET I had trouble sleeping without it.
Each day I awoke to an excellent free breakfast down stairs in the gorgeous dining room. They had everything from Greek yogurt to fresh waffles.
I honestly couldn’t believe this hotel actually lived up to the reviews. Actually, let me rephrase, this hotel went BEYOND living up to the reviews! Thank you Hampton Denison for an excellent weekend!

Excellent hotel! I have stayed at a lot of Hamptons over the years and this might be the best one I’ve stayed at. The staff were super friendly and the evening social was awesome. I will definitely stay here again if I ever find myself back in Denison.