Al’s Quality Shower Door Enclosures

Terribly rude and unpleasant people experience.
I did call the cops on them when I found they took parts without permission.
I’d say they untrustworthy and and unprofessional.

I was originally happy, Until there was a problem. Shower door was installed 2 years ago (fine).
But the door stopped rolling smoothly and the rubber stoppers failed. I scheduled service for 9:30 and confirmed the day before.
They arrived after 11am, with no notice. then they claimed I had damaged the door. and refused to correct the issue.
so now I have a shower door that doesn’t roll and a installer that refuses to correct the problem.
Part of the problem is the employees are not native English speakers, and its difficult to understand them. This lead to them leaving angry, when I could not understand their English.
The final insult was taking the replacement stoppers I was given in November free of charge.
so now I have less parts than before they arrived.
I have an email confirming this would be a free service charge. But I was willing to pay for the service call.
however he kept claiming I had damaged the door. (I did admit to putting silicone grease on the roller to help it roll).
the office is great, installers not so much.

In preparation for the remodel of our newly purchased home, we checked a few companies who could create and install frameless shower screens for us. Al’s was recommended by a friend, so we checked them out, and they had the best pricing for the same materials as other companies.
We removed our existing gold-​framed shower doors on our own, and hired Al’s to create frameless screens — one on the side, and one at the back, with an opening to enter/​exit the shower freely.
Their price was $ 400 less than a competitor in Boca. I like that they’re located in Delray Beach, and given the friendly service, we chose them. We DID run into a glitch when only one of our two pieces had arrived. They weren’t sure what happened to our second shower screen, but instead of making us wait for the next delivery date (they only receive the glass once per week from Miami), they pushed to receive it earlier so we were able to install it only 3 days late. While some people reading this might think that’s really awful, if you’ve ever been through a remodel and dealt with multiple vendors and contractors, I’ll take «3 days late» pretty much any time. We were also originally told that they would scrape off the old caulking from our old shower doors, but that’s not true. So, be sure to do that on your own, so the surface is clean and ready for them.
It is only for those 2 reasons that I’m giving them 4 stars instead of 5, and I’ll be calling them when we’re ready to remodel another bathroom.
Thanks Al’s!