Petco

It’s always so convenient to have a neighborhood Petco. But it’s even nice & convenient when that neighborhood Petco employs staff that actually loves furry babies. Loves your fury babies and also loves helping you!!! — The parent! :) I’m always greeted when we walk through the door. Never once have I not heard a robust greeting from an employee as those two automatic sliding doors open, and I emerge with a pooch or 2, or 3 or 4! ;) I’m always asked if we need help, and I’m always asked if they may pet my pooch. It’s a nice gesture, considering the field trip is solely dependent on my pooches needs /​wants. — Yes, I said wants, because these furry guys already know exactly what treats they love & want me to bring home. They are fully aware of the large stuffed animal bin in the store, near the registers! They all love pulling apart new stuffed toys, so you can imagine we go through them like hot cakes. ;)
So all in all, Petco, is exactly what you need it to be. A mini mall for your pooch. It’s the UTC of the pooch word. ;)
The salon prices for grooming are a bit steep, but great on dropping in without an appointment.
Oh btw, I feed my boys Blue. It’s the best for your furry baby & I highly recommend the line. Research it, you will be impressed and if your baby gets to try it, trust me he/​she will love you for it!

Wow, I have to write about my experience here this evening.
Jennifer, the manager at this Petco, really made the experience amazing! She truly took the time to offer great tips and helpful pointers pertaining to animal care and I am so grateful for her knowledge, generosity of spirit and genuine care.
As someone with a strong background in sales, I can attest to the fact that she also is a great salesperson. I went in to get an item or two and ended up spending over $ 100. But she was not pushy once, just well informed, and it matters.
I LOVE getting to post great reviews because they mean a win-​win has been reached.
Maya and I walked out feeling great.
What a beautiful thing!
Please don’t review this business if you received a freebie for writing this review, or if you’re connected in any way to the owner or employees.

Only because I happened to be in that area did I give this Petco a chance to redeem themselves. Before checking out, there was a kitten for adoption who stole my heart (he was sleeping on his back, legs fully stretched outright!). I asked the girl behind the checkout counter to see that little guy. She was working hard at twirling her hair while staring into space. «I’m sorry. Everyone is busy right now. We can’t take out the cats.»
Huh.
After being rung up, but before paying, she said, «Do you want to make a donation to our Pet Adoption Foundation?» Uhhhhh… I wanted to see one of the kittens for adoption. Did that count?
HILARIOUS. «So, taking one of the kittens home today. What would you consider that exactly?»
More hair twirling. More blank stares. «Thank you. Have a nice day.»

This review is for Petco, Solana Beach, CA.
I brought my 6 year old Maltese here a few times recently. The grooming has gone down hill drastically.
They have been bathing him poorly, if at all and he doesn’t always smell clean.
The worst part is he was there on Thursday and they scalped his stomach leaving visible bruising. The lady who clipped him said he behaved perfectly, so I know it was not his fault!
The «GM» who sounded like she was a twelve year old, called me after I complained. She basically never apologized and made excuses. Terrible customer service!
She said they can have «irritation» from being clipped.
In six years, no one has ever bruised him!! The worst part is it is his birthday and he got treated so roughly.
Will be disputing my cc and never setting foot there again. Shame on them!
See the photo below of his bruised chest.

For a PetCo, especially in the area of Del Mar that it is, I would have expected more. The store was quite small with very little selection. In addition, the lay out of the store is confusing and doesn’t make sense. Also, if you want some help, you really can’t find it. We came here for some dog accessories as it was on our way home but found very little to choose from. I will be going to the Oceanside store from now on as it has a huge selection of everything you’d want.

I have brought my puppy here twice for grooming, both times the hair cuts were a little choppy and there were parts of my dog that were not trimmed evenly. However, she came home with no cuts or trauma, so I can’t complain too much. I just wish that for the price they charge that they would paid closer attention when they are grooming dogs so that the hair cuts come out even.

They have always been wonderful to my two large dogs.
Kevin is very customer service focused!
Thank you!

Every time I take my dog here for grooming, the time it takes to get him groomed gets longer and longer. They always say it will be «3 hours» but for me it has ALWAYS taken longer than that. The last grooming appointment took just under 5 hours, which I believe is completely unacceptable. Clearly, they’re horrible at scheduling and overbook their appointments. I hate that my dog is probably just sitting in the back waiting there most of the time. Multiple times, they cut him and he spent the next 2 days constantly licking his wounds. I completely understand that this happens but I hate when they don’t tell me about it – I’d rather be told that he got a cut someplace than be told «he did great!» and then come home and be shocked to see that he’s bleeding in a couple places. They added on extra fees at the end without telling me which also enraged me. Yes, I’m willing to pay those extra fees but at least give me the option first and explain why it’s needed! I don’t know why they put a «de-​matting» fee this time around, because my dog has never needed one in the past and he definitely wasn’t more matted this time around than in the past. I will be finding another place to take my dog for his grooming from now on.

I take my schnauzer to get groomed at Petco. I’ve never had any problems. They’ve been very careful to ask questions about how to groom my dog and have been very courteous and helpful. They have even shown concern about my dog’s health. I think they are very caring.

Close enough to my job that I can run over on my lunch hour. Hardly ever a line and always, I mean always, I’m asked if I need assistance. I appreciate the brands they sell and the small discounts offered with the membership card.

Petco Del Mar grooming is the WORST! Petco service terrible. They cut my dog in several places. Did not tell me. Two trips to the vet. No refund from Petco. This place is terrible! get out of the pet business if you do not care about animals!!!

Took my dog to get her groomed here today. Taryn runs the grooming salon at this location and she is great. She explained all the options and answered my questions. Plus, she gave me a 25% off coupon for being a first time customer. A couple hours later, I picked up my dog and she was happy, clean, and well-​groomed. I plan to bring my other dog in as well. Very good service and friendly people.

I had a very positive experience at Petco this evening. We are getting a puppy and I found the staff at the store to be extremely helpful. They were very professional and knowledgeable. I give them an A+!

Honestly the worst groomer I have ever been to. The staff was friendly, but I’m not so sure about their qualifications. I have a Collie, so she requires a little bit of work. I have been to other Petco locations and have received great service and a beautiful looking dog. Not only did it take triple the time that they told me it would (I dropped her off at 11:30 and didn’t get her back till 5), she looked butchered. Patches of hair simply chopped out and I hadn’t even gotten all the services I requested! Furminator was definitely NOT done. My dog deserves better.

Every time I come here I am almost always approached by staff if I need any help or have any questions; that’s great customer service imo. They’re all very friendly and have yet to come across one that gave me a bad taste in my mouth.
I have also got my dog groomed here twice and the first time wasn’t too bad since it was a trim and he looked great. But the second time around, they really didn’t pay any attention to detail when I had requested it so he came out looking as if he had one strand of hair cut on his body. Don’t get me wrong the grooming staff are really friendly but when it comes to grooming my pup they just don’t bother to care. I honestly wont be coming back to petco period for grooming since it seems like they’re trying to overcharge you on something simple as a trim and not a full body cut. They’re prices are outrageous for the littlest things because everything comes in a package and sadly you can’t modify them.
This will be my home Petco, but not for grooming.

So great! Took my 6 month old puppy in to get his nails trimmed (I’m too nervous to do it myself) and they were very good with him. He gets really scared whenever anything of the grooming variety is about to happen, but the girls there worked together to keep him distracted while clipping his nails.
I didn’t make an appointment or anything and they did have another dog in there, but we only had to wait 5 minutes or so… which was fine with the pup because he got to pick out some toys and run around the store :) The nail clipping service was only 10 bucks. Definitely will be back!

While I generally shop for my pet goods at a local chain, this particular Petco has always been reliable for those items that the boutique pet shops scoff at. Squeeze peanut butter for the Kong? This is your place. They always have really reasonably priced toys so I can keep my pooch in a steady supply of fiber fill guts. The employees are always friendly and while I haven’t used any of their services (training, grooming) everything seems reasonably priced. They do also have a nice assortment of inexpensive baked treats for dogs, which was a pleasant surprise.

Pretty straight forward and have all the basic pet essentials. They don’t seem to carry anything over the top, like cute little pet clothes, decked out pet cabins with a covered patio, or puppy strollers. More for the quick «oh shit we’ve run out of her food» moments. Small and boring layout but clean. Not a lot of workers on the floors so be sure you know what your looking for.

GREAT service. I stopped in here to pick up a few things for my newly adopted rescue cat, and I was very impressed with the knowledgeable and helpful staff. I grabbed some new toys, a scratching post, some more dry food, and on the suggestion of the friendly Petco employee I picked up two cans of wet food as well.
My kitty hasn’t seemed to like wet food so far, but he did like one of the two flavors she suggested. Win!
This location isn’t as close as the one in Point Loma, but when I am in the area I would definitely visit this store again.

I had to calm down before writing this review. I was so aggravated today by the grooming department at petco. First, let me say that the actual grooming for our dog was fine. She was groomed properly, ears cleaned, nails trimmed, and the price is standard compared to other Petcos.
Now, for the customer service. I called on Thursday to make an appointment for Saturday morning. After being put on hold a ridiculous amount of times, we finally scheduled an appointment for our yellow lab/​golden retriever mix dog. They couldn’t ‘find’ our records from an out of state Petco and they needed proof of rabies vaccination. Her tag wouldn’t do– they needed the ACTUAL vet paperwork. Ok, no problem.
So, today, we arrive at 11:05. Yes, we were 5 minutes late. We walked in and Pam started saying how busy she was and it would be a while to groom Sophie. She had people coming in and she had to take a lunch, etc, etc, etc. I really didn’t want to hear it, considered there were two other workers sitting by her. One was texting and the other was just sitting there. She couldn’t tell us when Sophie would be done but she estimated 4 hours. I pointed out to her what number would be best to reach us today, since we would be out. Well, after about 3 hours I called just to find out if they had an estimated time Sophie would be ready. She hates being in a cage and I really like to pick her up with her spending minimal time in a cage. The woman who answered the phone told me they tried to call but the number didn’t work. Huh? She confirmed the phone number (which was our old out of state number). Now, the only way they would have had that number is if they ‘found’ our file through Petco’s system. No apology, nothing.
We went to pick Sophie up and as it turns out Sophie had been in a cage for an hour. I told Pam I pointed out the best number to reach me that day. She quickly blamed it on someone else and then commented how patient Sophie was. Yes, Sophie is a patient dog. but right now, her momma wasn’t! I had to actually instruct one of the workers to get Sophie while my husband paid for the service. And, once again, the worker was just sitting there. Please get my dog out of the cage she has been in for the past hour.
After putting Sophie in the car, I glanced at her collar and tag. Sophie’s tag has a LOCAL number on it. We changed it the minute we moved back to San Diego. When I arrived home, there was NO message at home saying Sophie was done. So, what the workers essentially did was call whatever number they had (from a ‘file’ they couldn’t find) got a disconnected message, and that was it. It never dawned on them to look at her tag or call the number I left for them.
There is one simple word for this– LAZY. We have always had Sophie groomed at Petco (hmm.90% of the time) and we have NEVER experienced such crappy customer service. The only reason we made an appointment here is because it’s the closest to Del Mar Dog Beach and we took her to the beach beforehand. Next time, I’ll take her closer to the house. I’ll never use their grooming services at this location again.