B & M Fence, Inc.

I’ve used them twice. The first time, they built a nice gate for us. I asked them to replace the post on our other gate. They just put new screws into the old one. Ok fine. The next job I had them do was an extension to our wall. Much bigger and more expensive job. There were late in starting, working on and completing this job. I wasn’t in a hurry, so whatever, but I asked them to replace the post again. He kept telling us that they would be by on a day and they would never show up, in fact we were told it would be done free because of the delay, no one ever showed up. My last effort to them was to tell them that I was planning to refer them to my mother-​in-​law to do a new fence for them. I politely reminded him about the post, and again I was put on the schedule, again no one showed up. I told my in-​laws not to call him. It’s a shame, such a small thing, could have been fixed in a few minutes. Customer service is so important to me, but I guess it must be nice to have so much business that you are too overwhelmed to finish the small things. I have many opportunities to refer people to this business, but I will not.

As I had such a negative experience the first time with B&M I was just searching for another fencing company when I discovered the owner’s response, written three months after the fact, to a review I had previously written. To put it as nicely as I can, the response contains liberties with the truth.
The business owner stated «This (review) came to a surprise to me as Frank appeared to be happy with the work and communication throughout the fence project.»
Through calls and face to face communication I had on several occasions voiced my displeasure about the delays. When his crew constructed a right angle corner of the fence with one section 2 FEET HIGHER than an intersecting section rather than sloping it to the same elevation I expressed to him my displeasure and amazement that they would think this was acceptable work. Also, when I later pointed out to him that with very little pressure on the top of the fencing sections of the fence could be moved 4−6″ from the center line he tried to convince me that every fence has «flex» and I agreed that a small variance, say 1 – 2 inches, might be acceptable but this large degree was not. Both of these structural issues were fixed at my insistence, but having been through numerous contractors on multiple projects, my sense was that I was hearing a standard refrain that I had heard from the few contractors that have been problematic. This goes «It looks fine to me, the problem must be with you». As to the delay in moving into the house which cost me an additional month’s lease at a rental, arrangements had been made with the interior contractor and things were set to go but having no fence for our dogs delayed our move.
Finally, as I gave him the business owner a final check which included payment for the materials for a temporary fence (which will have to now be replaced) and a portion of the labor to build it, I told him (almost an exact quote here) that I was not happy and to not even think of using me as a reference.
As I stated before I am hesitant to write negative reviews but as a newcomer to the area I rely on Unilocal and feel it important a to recognize businesses that do good work and those that do not.

I hate to post a negative review but truth be told, Martin has promised several times, for several months, to honor the warranty on my gates and gate locks yet he has not fixed them. (They failed after 60 days). He was quick to complete the job but he has not honored his warranty or his promises to fix the problems. He is nice, he always makes the promise, but now after several excuses for not showing up I am beginning to question his business practices. Feel free to contact me if you have any similar complaints. I will update this post if he delivers his promise to fix the gates.

I have not had much luck with contractors and certainly few that I would ever recommend, but I would recommend B&M Fence. They built a beautiful redwood gate and fence. The owner, Martin, can be taken at his word. Anyone who has dealt with contractors understands this one, and knows how important it is that they say what they are gonna do, and do what they say. They cleaned up when they were done. completely, and they do excellent work.