Qcss Outsourced Tele-Services Inc

Specialties

QCSS, Inc. generates revenue opportunities for companies who want to increase the efficiency and effectiveness of their sales and marketing efforts. Our team of professionals performs inbound and outbound telemarketing, lead generation, appointment setting, and other front-​line sales activities that companies traditionally found difficult to measure, manage and staff. When we combine our industry experience with our clients’ aggressive sales targets, we fill that unmet need called execution, and empower our clients to achieve great results. With our proven process, our clients maximize their front-​line sales productivity, and ultimately their company’s profitability.

History

Established in 1991.

QCSS has been a leader in the Call Center Industry for over 20 years. We are a trusted partner & source to align with, for all your Contact Center needs. We deliver results. Every aspect of our business from our Philosophy to our day to day operations, set us apart from other call centers.

Here are a few points that really make us stand out:

Our People: Experienced, educated, passionate, loyal professionals who understand our business & our clients’ business.

Our Training: Four level training program so that our agents are prepared for any mountain that may arise during the selling process. There is ongoing coaching, monitoring, and nurturing of all agents as well.

Our Process: Proven solid processes in place for every operational task/​decision.

Our Culture: A fun, rewarding culture pushing ideals like accountability, respect, honesty, integrity, teamwork and more.

All of these elements come together to make QCSS — a truly dynamic call center, that has managed to be set outside the «

Meet the Business Owner

Catherine K.

Business Owner

Cathy along with her best friend Karin Hall started QCSS in 1991. Since then Cathy has become a well respected leader among family, friends, employees, and the business community. Cathy prides herself on being a Christian leader. She partakes in Christian leadership groups and more importantly practices what she believes. God is very important to her along with her family. She spends most of her time with her husband Tom & their 7 children. She has spoken at several leadership events and is always networking with others. Cathy is best known for her big heart– she is full of compassion and always is thinking of the needs of others. This is a trait she instills in all who are employed at QCSS.