Royer Tree Service

I have nothing but good things to say about Royer Tree Service. They did the estimate quickly and beat the price of other companies by quite a bit. I read the reviews and was concerned and almost didn’t go with them. The negative reviews however were not about the quality and skill around tree removal but rather about scheduling, showing up and completing the work in a timely way. So we decided to go with them and to not put down any money and pay in full when the job was completed. They agreed to that and we scheduled a date. I reached out to them prior to the date and asked for proof of insurance. They turned the request around quickly and sent the information to me by email. We were not on any critical time frame so we set our expectations low and expected them not to arrive on the scheduled day, again due to the reviews. They showed up on the scheduled day, at the time they said they would arrive. It was pouring rain and yet they still showed and worked all day in the rain. They were nice guys and very professional. They took down around 28 trees for us in 2 days and ground up the stumps on the third day, which was Christmas Eve. It was incredible watching them take down these huge trees, they were methodical and safe in their approach. I would definitely recommend them and would use their services again in the future.

Will come and give a quote quickly, but then won’t call back to schedule.
I had to repeatedly call them, and I mean repeatedly, to get a call back.
But once it was finally scheduled, the work was done in a timely and good enough manner.

Nothing less than perfection from this crew led by Bobby (crane operator) and Tommy (climber). Not sure where the negative reviews come from but my price was fair and the precision which they removed a large rotted out silver maple was impressive.
The job required a crane to lift the tree up and over my house and Bobby and Tommy worked incredible together to balance each section of the tree that was removed.
The rest of the crew worked efficiently to clean up and make sure that my property (and my neighbors) looked as it did when they arrived.
The crew was above all else professional and friendly, even removing a dead leader that was hanging over my garage. Royer Tree Service will be my first and only call for my next tree removal or trimming.

I called these folks for a tree removal estimate. Within hours, Mr Royer came and wrote up a fair estimate. After reviewing estimate, I contacted the office to ask a few follow up questions and to schedule the removal. I was told that someone from the office would contact me within 7 to 10 days. All sounded good to me. 2 weeks later, the office contacted me telling me that their crew would be out the following morning and to insure that no vehicles were in the driveway, on the street in front of my house, and across the street. Again, sounded good to me. After kindly asking my neighbors to refrain from parking around the perimeter of my house, Royer Tree Service never showed up nor called to cancel. I called the office the following day and whoever answered was rather blunt quickly telling me that they are very busy. Okay, fine, but If you are that busy, then why call to schedule it in the first place? They offered to reschedule the removal for the following week and proceeded to tell me they were writing the appointment in their date/​planning book as we were speaking. The following week came and, again, I asked my neighbors to refrain from parking, and yet again, they never showed up nor called to cancel. I called for the third and final time and explained to the answering service what had happened and was told that they would pass the message along. I waited 24 hours and gave up.
Bottom line: Go elsewhere.

HORRIBLE. AWFUL. RUDE. They told us we needed to have all of our neighbors move their cars off the street so they could do their work, so we bought each of our neighbor a bottle of wine, explained we’re removing the beloved tree and they all moved their cars by 7:15am as we requested. Royer showed up as scheduled and couldn’t fit the crane so they left after 20 minutes and never came back. They have not answered or returned any of our calls two full days later. This of course is a ripple effect as now I have to have the landscapers who were scheduled for tomorrow hold off and it goes on and on and on. We are now going with another company. Don’t waste your time with these guys.

Allen Royer is a reliable and honest professional.
We recently moved to our new house and we were looking for an evaluation of the tree situation in our backyard. We called the company in the evening and the next morning we had someone come. Allen reviewed the surroundings, gave us some tips and was very honest saying that we actually do not need to do anything. He did not charge for his visit and was very kind overall.
We appreciate the service of the company.

I managed to get a quote from these guys and then when I called them back to have them do the work they just never came. I called and I called, several times I was told «oh, they never got back with you, hang on I’ll have him call you today» by the person who answers their phones.
I wanted to go with them because they were cheaper than other quotes I’ve gotten, but, ultimately I have to go elsewhere.

I had to get a few trees taken down in the yard and called various companies to give me a quote. Royer and McKinney Brothers were the only two that promptly responded and came out to give me a quote.
I decided to go with Royer because their price was very, very reasonable and they said they could do it a lot sooner than McKinney Brothers. In less than a week (after I said I told them they won the business), they showed up exactly when they said they would and promptly did their work.
I was a little concerned that the guys didn’t chat with me before starting (just to confirm what needed to be done) but it thankfully went well. I’d hire them again.

I wanted them to grind down a tree that grows like a weed year after year. I thought that while they were doing that, I’d have them take care of a couple of other things. They did not grind the tree down that I wanted them to, they did one right next to it that was nearly completely rotted. They claimed they did what was on their quote, but it wasn’t what I wanted done. When I brought it to their attention, they did not care. I have steered others away from their business, and I recommend that you go to an outfit that cares about customer satisfaction.

Had Royer come out to cut down a tree and cut branches over my service wires of a neighbor’s tree back to property line. They cut down my tree BUT went and cut down branches on my neighbor’s tree that were not on my property. In a nutshell, they cut down the wrong branches that were not even close to being on my property. I called them and they were rude and only wanted their money despite not finishing the job. They claimed that the branches to be cut back over the service wires we contracted for were not in the contract (They were) and would be doing me a favor. After coming out and seeing the mistake they made they finally agreed to come back and cut the branches back as a favor (no it was not). I asked them to call me before they did any more work. Of course they did not do this. They just came back and did the job. Find someone more reputable.

Royer Tree Service came to my house about 2 ½ weeks ago to give me an estimate on some tree work — 3 large oaks, 2 small trees, and some trimming. No stump grinding — just cut low b/​c some landscape work will be done next by another company which will take care of those. Their price was the best around, I had called a few places. They came in significantly less than McKinney.
At first I questioned my decision… When I called to say I would like them to do the work, they estimated 7 – 10 days out. I called back in that timeframe to find out if they would be close but didnt get a call back until 7 AM one morning asking if they could come that day. This was about 2 weeks from when I decided on using their company. This wasn’t an issue for me, certainly not enough to rate 4 stars instead of 5, but I wonder if it would have been for another customer that wasn’t home for the call to move some things around and be there to ensure everything they wanted done would be completed.
In any case, they came to my home with some heavy machinery, and the job was completed in about 4 – 4.5 hours. One of the guys came knocking letting me know it was best to shut some windows b/​c of the kick up of the chipper. I thought that was nice. I didn’t mind them driving on my lawn b/​c we are re-​grading it anyways, but honestly I don’t feel that their trucks did much damage to my lawn at all. They did a great job cleaning away the extra branches. I am extremely happy with my new sunny yard.
When I went to pay, I also had $ 100 off coupon that they honored even though it expired at the end of last month. I was thrilled with the work done, and the low price. I think they may have underestimated the job, because when I went to pay there was a double take at the estimate (no comments made but a definite glance in the direction of the estimate) but in any case that is what they estimated, and therefore what I paid.
I would definitely use them again, but no need b/​c now I have no more trees!!! I will certainly recommend them to a friend.