Best Buy

A friend told me about the brand new kitchen appliance display in the Dedham BestBuy, and I had been looking in a lot of other appliance stores, but they didn’t have what I wanted; I was shopping in the morning at Legacy Place, so I went down the road about a mile or so to just peek in — I was really surprised by the high end appliances. I went in still sort of expecting the local big box store (it was Best Buy, after all), and it was at first, then I walked over to the left and found myself in the «Pacific Sales» section of the store. It was gorgeous! They had a brand new display, with GE Monogram, Thermador, Viking… I was looking to just see the Thermador french door (rated tops by Consumer Reports)… the people at the desk were so very helpful too — I have been set in my opinion that all appliances should match brands, but now I’m not sure — I love the Thermador fridge, but I really liked the GE induction cooktop. I’ve never used induction — I was impressed by the safety and quick cooking (a pot of water boils within a minute!) I went home to think about changing my kitchen plans to fit an induction cooktop and a GE Advantium oven.
The only criticism I have is that I wish that the TV/​stereo section over in the other area of Best Buy wasn’t so loud. They could use a little sound deadening between the areas. Other than that, I felt like I had my questions answered, the sales staff was very knowledeable, and I could see everything. While I live closer to the Best Buy in Braintree, I really liked the sales people in Dedham. I’ll be back to Dedham. It was a great overall experience in the Pacific Sales appliance section inside BestBuy!!!

Best Buy had a laptop I wanted and the price was only slightly higher than Amazon, but I wanted it ASAP. I ordered it online for in-​store pickup, but the order was cancelled because they needed to go through «verification,» which, you guessed it, takes 8 – 10 business days! So I called the store and they said it would be fine that the name on the credit card wasn’t mine (because the company name was on it and I had my business card and proof of employment), just talk to a manager. 40 minutes out of my way later and after picking out the laptop and talking to a manager all of the sudden it’s NOT ok. Ordered the laptop for cheaper from the parking lot and it will be here tomorrow. Thanks Amazon! Hey Best Buy, is that an asteroid I hear? Enjoy extinction…
(Update: I just called a different Best Buy just to see and they told me up front that it wasn’t ok. Thanks for wasting my time Best Buy Dedham.)

Worst shopping experience of the holidays people are rude have no idea what’s going on just hanging around no one’s working

Hi Unilocalers I am a mistery service shopper, I just went to this Best Buy, to ask for service upgrade on my Samsung Galaxy Tabs 8.9, I can tell I am super happy and satisfied with the service that the Samsung crew offers her, Miguel, Chris are amazing I do not have not complain about this guy’s and I ask couple questions about some gadgets and they supply me with all the information need it, thank you guys 100% on customer service support

Over a month ago, I purchased a dryer. I waited patiently for it to arrive. When the truck got here, they took the dryer off the truck and it was dented. They told me that they would still install it and I could call Best Buy to have $ taken off. They also didn’t have the hose that was needed for the dryer. Apparently no one ordered it when I bought the dryer at the store. I now need to go buy my own hose and hook it up myself. I called Best Buy about the dent and it took about 4 hours out of my day yesterday to get my issue resolved. During this time, I was transferred about 7 times, hung up on 3 times, put on hold for a total of about 2 hours. I was also made to go down to my dryer and get the model and serial number off the machine. Shouldn’t they have that? I finally get to the person who gives the model and serial number to the right person and she tells me that he will look at it tomorrow because he is getting ready to head home for the night. I have never had a worse customer service experience. I asked to speak to a manager and he was busy and needed to call me back. I had to explain my story to him for the 14^th time and the he had someone else call me back who had me explain my issue to her for the 15^th time. I will definitely be telling my friends and colleagues to not bother buying appliances at Best Buy now that they have this new model with Pacific Sales.

imo. stay away, far away! they are not worth the time!
one of the worst customer service systems i have ever experienced!
because of this i will not buy or service electronics from them again!

I usually shop on amazon, but didn’t want to wait to pick up a Blue Ray and some information on a Chromebook. I had the pleasure of being helped by Aislinne. Even though I found her in mobile, she was more than willing to help me. She found the Blue Ray I was looking for (in an odd location that I wouldn’t have found it in)
And got info on the Chromebook. I was sad that they don’t carry the Samsung chromebooks anymore, but I was shown a few other options within my price point.
When I come back, I’m going to find the same associate. She was probably the greatest Best Buy associate I have even come in contact with.

I frequently visit this location since it is close to where I live. I am a busy individual and usually need to be in and out. I rely on employees to help me find certain products and give me information on these products. I expect to come in, find an employee quickly, tell them exactly what I need, and have them direct me to the product. This never happens. I can never find someone to help me quickly and when I do they know nothing about the products. Last night was the last straw. I will now be going out of my way to a Best Buy because the Dedham branch can never help me efficiently.
I made the mistake of asking Arunadhi to help me. I specifically asked for a Logitech speaker system with a 3.5 mm jack that I can use with my IPod. This obviously was a very confusing and unattainable thing. He spent 5 minutes explaining how these speakers ONLY work with computers and nothing else. I asked him to direct me to the correct speakers. He brought me to another speaker section and told me to wait there while he finds someone who can help me. I waited for 10 minutes and he came back and explained how he cannot find anyone to help me and that the only speaker system that fits my description is the Bose speaker system. I told him never mind I will find it myself. I went back to the original speaker section, located the Logitech speakers, turned the box around and read the back. The back of the box stated exactly what I needed and was asking of him. This could have been a very simple 5 – 10 minute store trip. It turned out to be aggravating and annoying. I will not be visiting this store again.

All I am going to say is this:
STEVE MILLER IS LEGENDARY. His service is over the top, above and beyond, exceeds all expectations!!! He turned a one star into 10 stars!!! The rep I had before I requested a manager was nice just not giving me the info I needed to make educated decision on a laptop for my mom. This was about 3 weeks ago and he is a ROCK STAR!!! If he took care of every guest that walked into BB Dedham they would have a 5 star rating. THANKS STEVE FOR YOUR SERVICE!!!

This place is a dump. There’s no excuse for a modern retail store to be this dingy, dirty, and disorganized. I’m not really sure how they’re getting away with it… the DM must have blurry vision or something, because this place is an embarrassment. The physical media section in particular is a total eyesore, with CDs and DVDs literally stacked hip-​high from the floor on up in the aisles — and this isn’t just on Sundays, this is also on weeknights. It isn’t a Best Buy problem, it’s a Dedham Best Buy problem. Go to the Westgate Mall location instead… it’s like an entirely different retailer altogether.

Well, it is no wonder why this company is going out of business slowly. It is too bad the CEOs don’t listen to what customers want, just read some of these reviews.
Customer service terrible, they want a blood sample if you even think about making a return. Attempting to get information to make a purchase? Better luck doing your own research on the Internet, and maybe using Best Buy as a show room. I am sure there are exceptions to this and there are some great employees that work there.
So many other companies prosper from excellent customer service and good employee customer relations. Bed bath beyond, L.L. Bean, Hammacher schlemmer,
Bloomingdale’s, Whole Foods to name a few.

I have to give credit where it is due. The staff in the store in hit or miss as far as being attentive & knowledgeable but that’s par for the course. Amazon doesn’t offer product knowledge and thus doesn’t have to pay for associates like Best Buy does, yet they still have to compete on price. Plus there’s a lot of different technical gadgets in there & it would be hard to know them all.
My most recent visit I went in prepared for a fight. I had recently bought a dual headset dvd player which broke down after just two weeks. However, I had missed the return date based upon their policy. I mean we’re talking 2 weeks not 2 years so I really thought they should stand by their product. To my surprise they DID. Without any grief I swapped it out. It’s what they should have done but still you have to give credit where it’s deserved.

i was in best buy last week truing to buy a computer and i was looking for some help and its look like that no one want to work there all of them telling me ill be right with you and despair i went to the store manager there and i don’t really understand how she is the store manager she made it even worse she say that she is going on lunch and some one else can help me that make me relay upset and i left the store with out making a purchase and i drove all the way to FRAMINGHAM Best Buy which i have better experience there and better customer service and made my purchase there
i don’t recommend best buy in Dedham until they will change the manager there

What can I say. I was wrong about Best Buy. Absolutely the best service in any TV store I have ever had! I went to Paul’s TV and was very disappointed and will not return. Best Buy is awesome! !!!

This was quite possibly one of the most terrible retail experiences it is possible to have, on par with Comcast in their level of lack of any customer service. I knew exactly what I wanted, and it took over an hour to get the 3 items I wanted pulled from the stockroom by no less than 3 different employees, all in the same section. I had employees give me all manners of excuse on why they couldn’t help me as I desperately tried to get some help, with one even claiming to be busy with a customer as he ordered papa Gino’s pizza on a company computer in front of me !
Never, ever go to this location

I would give no stars if possible but 1 is the minimum. I buy so few electronics that I forgot how terrible Best Buy is and went in for a new lap top. I had done a little research online but I wanted help and guidance from a knowledgeable sales person to help me with the final decision. 40 minutes after I walked in the store someone finally made eye contact with me so I was able to say «can you help me?» To which I got a response of «yeah». I had to tell him what I was looking for and I said I might be interested in a Chromebook so what information could he give me on that. He responded with «you don’t want over of those. You can’t even download anything on it.» I asked what I would want to download and he couldn’t think of anything. So after refusing to show me a Chromebook I asked what else they had that was a similar size and he pointed to three computer and told me different prices. I walked out with nothing almost in tears because of the sales guys rudeness and somehow the ability to make me feel stupid.
I went to Staples where someone greeted me at the door, asked me what I was looking for, and helped me purchase a Chromebook in less than 20 minutes.

They charge you $ 8 to put on a screen protector that you bought THERE! Crazy. No thanks.

I vowed I would never go into another Best Buy again in my life and then I broke my rule in my hurry to get a house phone before Verizon hooked up my service. The Vtech phone I bought was so user-​unfriendly I brought it back to BB and then discovered that they have a 15 day return policy. The customer service lady couldn’t have been more dismissive or dripping with condescension, although she did give me a merchandise credit. («After 15 days, the customer should take up their issues with the manufacturer.» And this, «Where could you get a better return policy?») Where? Amazon, Target, Sears.
And now I have to return to Best Buy to spend my credit.
The attorney general’s office says that the Return Policy must be clearly and conspicuously shown at the purchase point by means of a sign. I checked. Best Buy has a flat blotter with a mass of verbiage in which their return policy is imbedded in small print. Not clear. Not conspicuous.
After this one trip, as god is my witness, I’ll never go into another Best Buy again.

Terrbiel store I went in Tuesday and Wednesday and waited and waited and waited to speak to someone about buying a tablet. They were understaffed and too busy both times.
Wednesday I waited 35 minutes and the sales person was rude when I asked if someone could help me. All i wanted to do was make a purchase. I had no questions.
Well they lost my business and I will never return there.
Online shopping for me.
Terrible store and staff.

I have always liked this Best Buy and this is why, the inventory. I have yet to find another Best Buy with the inventory of this location. This location is pretty organized (not that organized, but comparing to Braintree, Brockton and Framingham its really organized), and they’re are usually a good amount of staff. Highly suggested!
I don’t get why other Unilocalers don’t like this location. I’ve always had good experiences here and hope it continues!