Tires Plus

My first experience did not go so well. After explaining what happened with the Tires Plus online survey I received a call the next morning from the manager apologizing for the miscommunication that happened.
He explained to me how much he values customer service and appreciated the feedback so he can better his store.
That means a lot to me and I’m impressed with the managers concern to make things right. I’ll visit again for my next service and see how thing have improved.

We were once loyal patrons of this tires plus location however, our 2 most recent experiences have confirmed we will never visit again. A couple months ago, we brought in our beater car for a simple oil change and tire rotation. I called ahead of our visit to ensure they could get the work done soon, as we would have a toddler with us and wouldn’t want to risk sudden tantrums, etc. After we arrive, we’re told they won’t be able to get to it for at least 3 hours. I state that we had just called and were told we’d be in and out within an hour, and 3 hours was not acceptable. They say they’ll get it done within 1.5 hours instead. We busy ourselves (toddler in tow) for the 1.5 hours, return and notice the car hasn’t been moved at all. They didn’t touch the car yet. I raise hell, they begrudgingly put the car on the lift, and then say there’s an oil leak somewhere and they can’t change the oil. At this point, we’re livid. I called the manager’s hotline, haven’t received a call back. I called corporate, haven’t heard a peep. They didn’t change the oil OR rotate the tires, they just ADDED oil because they said they couldn’t change the filter. WTF TIRES PLUS. Most recently, I needed an AC performance check and had a coupon for one, and called once, was told that wouldn’t be a problem but to call back before bringing it in on a Saturday or Sunday. I call this past Sunday and was told no, we don’t do that here, we don’t have a tech for that, and to call back. I call back on Tuesday and was told we don’t have a tech to do that at all. As in, there is not an AC tech employed at a car maintenance and repair location that specifically says they work on AC. We’re so dismayed at this location’s service (or lack thereof) that we won’t be visiting ANY OTHER tires plus location, either. Save your time and money and take your car somewhere else!

I didn’t have a stellar or a horrible experience here. I made a reservation online to do an oil change the next day without any issues. I was promptly greeted and helped when I first arrived (about 9 am on a Tuesday morning). Staff were cordial and pleasant enough.
Though I didn’t have the coupon for the discounted oil change, they still gave me the lower rate, which was nice. I also didn’t have the service time issues that other reviewers have mentioned.
The staff did inform me of some other needs for my car (air filter and new tires), but I wasn’t pressured to have it done that day. That was good.
My only complaint would be that I specifically asked them to check the air pressure on all the tires and fill them up if needed. I knew one for sure needed more air… But when I left, I definitely could see no air was put in that tire. Normally, I would just go and inquire again but I was in a rush to get to another appointment. I went to check the psi of my tires later, and my suspicion was confirmed. Oh well. I came in just for the oil change so I guess I can’t complain that my need wasn’t met.
Overall, okay place to come… But I did find better prices for all the other services they quoted me for. It’s convenient to where I live so it might just be a simple oil change place for me instead of other services.

I took my car there to get an alternator replaced. Tires Plus held on to my car for three days, I had to call to get a status update, and every time I did they would tell me to call back at the end of the day. When I finally got my car back it stopped working two days later, I had to get it towed back to them. Then they held it for two more days and said it was the starter and the battery. After getting my car back it stopped working within a week. I decided to see another mechanic. The mechanic took a look at my car and ran a diagnostic and came to the conclusion that since the problem was a bad starter and alternator, that Tires Plus sold me two defective parts. He fixed it and I have had no problems since. Tires Plus on Dekalb Industrial is a rip off!

Poor poor poor. The folks working here were not rude or unpleasant. They advertise tire install for fifty-​nine minutes I was there almost two hours. They told me it was taking longer because he could not get the tire on the rim. I have had tires done before at other places that had no problems. They guy working on my tire was moving as if the fifty-​nine minute sign above him was an invite for suckers. Then the lady checking me out said she was ready for me then started talking to the rent-​a-​car lady. I tell you what, if I’m in a pinch again it will NOT be me being suckered.

This place is pretty cool. As a female, I’m somewhat uncomfortable getting service to my vehicle because I think they’ll try to up sell me or inflate rates, but the oil change for my car is most often always $ 20 (even though I don’t always present a coupon). Now, they will tell you what’s wrong with your vehicle or what services your vehicle can use, but they don’t try to pressure you into purchasing said recommendations. Also, they’re usually always busy, so if you can, make an appointment. I would give them 5 stars, but A) there’s a female there, Shan, who always seems to have a «chip on her shoulder» with me and B) the waiting area is kinda dirty. I mean I know it’s a car place, but they could update the waiting area.. .wipe down the seats and table, sweep/​mop and maybe put a vending machine or free minibar for customers.

A couple of years ago, I had a streak of bad luck with tires. They seemed to attract all kinds of sharp, pointy objects to them. I ended up at Tires Plus because it was the closest place to me. It got to where one of the guys recognized me when I’d come in. Yeah, I had that many flat tires that year. But he and the rest of the folks I dealt with were very nice, so I started coming in for oil changes, alignments, and whatnot. My SO even started coming here and has gotten very helpful and informative service.
Overall, I am glad that I ended up here because the staff is always friendly. Service is not always fast but it’s pretty hassle-​free.
I would not come here with a looming deadline or time commitment, I will say that. For a standard oil change, I’ve waited anywhere from 30 minutes to almost two hours. Even with an appointment. It really just depends on what they’ve got going on, I guess.
The wait sucks, but the friendly, straightforward service is the reason for four stars instead of three.

Absolutely horrible service. I’ve waited for a tire change before, but never for 5 hours. Save yourself the time and stress and DO NOT come here.

The service here is so BAD. Extremely slowwwww. & the upsell tactics? ??really? This is one of those place that you go in for an oil change and theyll try to sell you a brand new engine replacement or a set of tires recommendation force upon you. W.T.F? Ahhh just f. king do what i told you!!! Id rather sit and hear chalk board scratch for an hour and pour salt in my eyeballs than going here again! Aweful. Save your sanity there are so many other places out there. I rather not giving this place any star at all if i could. Just wasted 2.5hrs of my life waiting in this sh! t hole. Please save your money and go somewhere else people!

I have been to this location at least three times in the last six months. Different cars/​problems every time. Unfailingly the employees are polite and extremely straightforward. I never feel like they are trying to upsell me. Every time I have had work done it has been less money than I expected. Today they checked and filled my tires for free even though it was my first time bringing in that vehicle and they had not sold me the tires. I will keep going to Tires Plus for all my tire-​related needs.

I got my oil changed this morning at Tires Plus. I made an appointment online for 8am and got there around 7:50. Since it’s a holiday there was no one else there and I was out by 8:20am.
They didn’t try to sell me anything I didn’t need and Ron, the manager, was very respectful. I asked them to check the transmission and brake fluids, which they did at no additional charge. Ron even gave me a bunch of coupons and a rebate for today’s oil change.
I was very pleased with the service I got and will definitely be going back the next time I need an oil change.

Very good customer service. I don’t get my tires replaced from large chain dealers but for simple plugs or alignments this is a good place to go. You could definitely find cheaper new tires somewhere else but they are open on Sunday if you’re in need of a repair they rock.

Good prices and extremely nice people, but an oil change should not take one hour.
Enticed by the $ 22.99 oil change and tire rotation coupon online, I made an appointment for 4pm and got to the shop around 3:45pm. I parked my car in the front, turned my keys into the front desk and waited in the small waiting room, watching episodes of Judge Judy and Dr. Oz with two other clients who were speaking to the tv as if expecting a reply. No one went to get my car until about 4:30. Bad sign.
I finally got my car back around 5pm and the guy I dealt with was extremely nice and told me that I would soon have to get an oil cap cover, but I didn’t have to worry about it until next time. The three stars are for fair pricing and business dealings, but don’t expect to get in and get out even for something as small as an oil change.

I’ve bought three sets of tires here over five years, about to get a fourth special order. The manager Val is always helpful and can find you a set of tires that will meet your needs. Prices are competitive with online retailers. I have always had super fast turn around for tire installation.

Very nice people. Helpful with tire and other car-​related issues without being pushy to make you buy other services. We have used TP for new tires, rotations, and other work. Always pleased with the service, professionalism, and price.

My 1999 Chrysler Concorde has spent a lot of time at Tires Plus this past year: in 2010, I’ve purchased four new tires, had numerous oil changes, and replaced two window regulators (on separate windows, on separate occasions). I’ve been a loyal customer now for two years and am consistently pleased with the quality of their service and the friendliness of their employees, especially the store manager, Val, who’s even done things like answer questions from my mother (who lives in Ohio) himself over the phone about the state of my car and gotten one of the service dudes to drive me home (1.5 miles away) when I had to be at school and couldn’t wait on my car.
The lounge area could be improved (better seats, less obnoxious TV shows shown) and the free coffee they offer is pretty disgusting (and this is coming from me, who drinks just about anything placed before her), but all in all, I wouldn’t want to take my car anywhere else.

Im really surprised to see the negative reviews on here. Have been going to various Tires Plus over Atlanta and always been taken care of with great rates and great service.
They truly only offer stuff you need when you go in for an oil change. (unlike the Jiffy Lubes, et all out there)
They also mail good coupons all the time and always go above and beyond.
On one particular Saturday morning visit a year or so ago, I needed to make the bank by Noon that day. When the manager realized that my brake job was taking longer than promised, he offered to let me borrow his car. That is what I call taking care of the customer!
The current Store Manager is Val. He is awesome. He will take great care of you.

Very disappointing! I was so excited to see this place was open on Sundays so I would not have to take time off work. The services was awful and they did not fix my flat. Instead they wanted me to buy new tires.
I dropped my car off at 9:00 AM when they opened. I was the third person in line. I never heard from them. I went ahead and headed over around 3:30 knowing they close at 4. When I arrived, my car was on the lift in the garage. They said they could not fix my slow leak because there were two holes. They also said my tires were really bad and needed to be replaced as soon as possible. Not only were they very pushy about selling me new tires, but if I chose to purchase them at that time, I wold have had to wait even though my car had been there since 9:00 AM. Ridiculous! I asked why they didn’t call me. They claimed they did so I pulled out my cell phone and saw I had a missed call from them at 3:20 PM. This was the only time they called. Needless to say, I took my car and bought new tires somewhere else.
Please avoid this place. There are many other service stations around decatur that I am sure are much better!

I’m giving them 2 stars solely because of their efforts, and their pricing was pretty fair (still doesn’t hold a candle to Sam’s Club tires).
1) I called 3 hours in advance to schedule an «appointment» for a replacement axle (lesson learned, AGAIN: don’t take the car to a tire shop for a mechanical issue). I figured they would call the Honda dealership to at least find the part number.
2) 5 hours of my car sitting untouched on the lift.
3) 3 trips (by them) to the Tires Plus parts warehouse (NOT Honda).
4) 4 attempted replacements later, I still have the original axle.
5) They had to go retrieve the original axle from the parts warehouse because they LEFT IT THERE.
They’re nice guys and I believe they’re honest (they didn’t charge me for wasting 5 hours of my time), but really — when you don’t know what you’re doing, you really ought to go to the source. They got my car at 2pm and at 6 they told me «If the Honda dealership was still open…» which I took to mean, «We never did call the Honda dealership like we should have when you called to make an appointment».
What I learned from sitting around the place for 5 hours: they’ll put OK tires (Treadwear 400 – 500) on your car for pretty cheap, but any decent tires (Treadwear over 600) have to be special ordered. And they think Michelin tires are shit… even though Michelin has the best rating for tires under $ 100 on EVERY website.
Oh yeah — when they say «1 hour», they mean «2 – 3 hours». Don’t plan on getting your tires, flat repair, oil change or alignment on a lunch break.

I really like these guys. I used to be friendly with the manager here — yea, I was here that often. He helped me out a lot. He repaired two of my tires free of charge because I bought them there. I think one he even had to completely replace.
Haven’t been there since I bought a new car, but in a couple months, I’ll be there getting some new tires. =)