The Home Depot

This store I’m sure is popular with masochists and people who like wasting their time. Unfortunately, I’m not one of them, and neither are my handymen that are in my employ. I should NOT have to leave my office in Tucker to drive all the way down to this store just to figure out what the hour long hold-​up is with my handyman picking up some stain for a customer when the entire process was pre-​arranged! Literally two minutes after I show up, clearly annoyed, lo and behold they «magically» find the stain… that was sitting right beside the person behind the Pro counter!
I dislike very much giving bad reviews but you better believe this Home Depot deserves it. Either find another HD store, or try an Ace or Lowe’s. I *will* be writing to their corporate as well.

(Note: This review is based on a workshop I attended. This is not my neighborhood Home Depot.)
I attended a Do-​It-​Yourself workshop on molding at this Home Depot. The instructor was informative and friendly and answered questions when he could while being honest when he couldn’t. He also attempted to get someone with more knowledge on varied tools to help out, but this class was held on a weekend when the store was busy.
In the class, our instructor told us about the various types of molding, the materials available and the most common usage. He also showed us tools that we could use to get the proper cut for the molding while also emphasizing how caulk would likely need to be used as a finishing touch.
While I didn’t leave the class with detailed knowledge, I definitely left with some great basics and a YouTube video will now make a lot more sense. You can easily register for the classes on the Home Depot website, and I plan on taking more classes at this Home Depot and would recommend the classes to a beginner, but to an experienced DIY-​er, I would say pass.
As for the store itself, it’s laid out similarly to other Home Depot’s I’ve visited and I made a purchase without a hassle at the self-​checkout.
Unilocal 100 #24

I truly enjoyed my time at this store. I came in looking for a dependable lawnmower at a reasonable price because mine gave out last week after using it for 6 years. There was a guy there named Ken with dreadlocks that assisted me every step of the way. It seemed like he was the only one working there because he was assisting me while answering other people’s questions as well. He even showed me on his phone how Home Depot has a better price than Lowe’s and Amazon. I’ll come back here to do business as long as he’s working!

Omg I wasted so much time driving here, waiting to rent a tool then driving back up here two hours later because the tool wouldn’t work. I waited 20 minutes on hold to try to reach an associate to help me with my issue but got so frustrated that I asked to speak with a manager. And now I’m waiting (another 10 minutes) in line for a refund. Seriously, this store should work on its customer service skills because they truly suck.

I came back to this particular Home Depot again (closest one to me) to purchase 3 boxes of «Bronze Solar LED Cage Pathway Light Set (6-​Pack)» for my backyard and a T27 Torx Bit.
I was a bit disappointed in looking all over the store to find a simple T27 torx bit to attach to my Ryobi Power Drill. However, out of all the brand names they had in stock, they did not have any single bits available except for a «Husky» one that contained the T27 torx bit welded into a 3/​8″ socket wrench attachment. The problem now was that I did not have a 3/​8″ socket wrench, so I ended up paying $ 12.99 + tax for a socket wrench I didn’t originally plan to purchase.
Anyway, I went on to locate the solar LED lights… I searched through the lighting department and saw every other brand name and model «except» the one I was looking for. So I asked a young man who worked there for assistance; he mentioned that it was his first day on the job, so he directed me to another staff member… another young man.
So he walks me over to the LED lighting area and cannot find the product I was looking for… even after showing him the exact specifications on my phone. He sincerely tried it o assist me, but we were walking all over the store until he consulted with another staff member who knew exactly where they were located. Turns out they were displayed near the check-​out aisles; somewhere I would not have looked as they seemed a bit out of place… they should have stocked them up with the other LED lights in the «lighting» section. Makes sense right??? At least I think it does! :-)
Anyway, this location still has a lot of improvements to make, but I will give them an upgrade from 2 stars (from my previous review) to 3 stars this time around due to the young man’s «effort» in trying to assist me.

I don’t hold Home Depot high on my list of places to expect a good customer service experience, but it honestly seems like this particular store doesn’t even want your money. According to other reviews here, it seems like this place took a major dive a few years ago.
There’s frequently no check out lanes open, only self-​check out. All 4 stations are held up while the employee in the middle is either absent or trying to figure out the computer. I have literally scanned items, got a «wait for employee» message, and walked over to the employee’s computer and approved my purchase on multiple occurrences.
Another time I was looking for a particular type of drill bit and stood in a circle of SIX employees while they talked about a basketball game and avoided eye contact with me. This went on for 5 minutes until my amusement of the ignorance of the situation started wearing off and I interrupted them. The response? «You need to go to a hardware store for that.»
Well, huh. The thing is, there used to be about 10 hardware stores in the area before Home Depot opened up. Isn’t it ironic that I had to drive 30 minutes to Lowes to buy a $ 4 drill bit?
I promise you, it will literally take you far less time to drive to a different store than deal with this one, even if it’s for a simple purchase. If you’re a shoplifter, this place is a dream come true. So there’s that.

Trying to rent tools or equipment is a joke.

Excellent customer service received. Love it. Easy to find items. Never a long wait to check out. Friendly staff. Cant operate a home without this store.

Can work without it.

I struggle with writing a review for this place but feel bad that it only has one review. I had keys made here. The keys are made in an aisle as opposed to at customer service.
This location is open until 9p Monday through Saturday.
The cashier and key maker were pleasant. Prices were very reasonable. The store was pretty busy for a Saturday. Volume/​Store Traffic is a good sign.

For whatever reason, I stopped coming to this Home depot in favor of the lawrenceville highway location, but this is a good store, and really, it’s one of the only stores here now. Smallish lot but everytime I come here, they have what I need and are able to help me out when I need it.