Legacy Obstetrics and Gynecology

I really liked my Doctor, Djuna Jones, but when she left the practice I was not informed. As the office location is inconvenient for me, I am trying to transfer to a new doctor; however, I have received some disappointing customer service in achieving this goal. They are extremely difficult to get ahold of. They take a two hour lunch break from 12 – 2 during which there is an answering service telling you they are on break and to call back. Often, when I call back at 2:30, the answering service says the office is closed even though the office stays open until 4:30. The times I have been able to speak with a human, I am told there is only one employee at the office who can fax things and she is not in and they don’t know when she will be in. They have promised me before that they will call me back and they never have. It is extremely frustrating, especially when I have been calling and faxing them for several weeks. It makes me glad I am leaving them, because if this were an urgent matter of my health, I would hope for a much more accessible office that leaves me feeling confident and taken care of rather than ignored and forgotten. I would like to add that the last time they put me on hold, I timed it, and it was more than 20 minutes!