A To Z Heating & Cooling

We have been using this company for over a decade, and always with good results. Unfortunately, that ended today. A to Z has proven to be a fair weather company — all is fine when things go well, but they lack integrity when the going gets tough. We had a furnace installed that took three separate visits to correct. The installers had to cut out all the PVC THREE times to get it right, and there was a leak they had to come back to fix. In addition, they ruined our flooring by spilling purple primer in multiple places. We asked for a reduced bill in the amount it would take to replace the floor only, and they threatened to take us to court if we didn’t pay them. They finally agreed to knock a little off the bill but damage done. Not only will we never work with this company again, we will make sure that everyone knows this company doesn’t take care of their customers or compensate for damage they cause.

Talk about great service… my mother woke up to no heat at 7:30 am on a frigid February morning. After a call to A to Z they had a serviceman out by 8:30, am and the heat was working by 8:40 am. Absolutely thrilled with their service, would definitely recommend!

I would highly recommend A to Z for all your heating & cooling needs. They are fast, friendly and very reasonable compared to other local companies I have used. We were very pleased with our service they provided. Thanks Jerry!

Dealt with them twice, the first time I had to have someone come back out multiple times to fix the problem. The second time I dealt with a technician named Ken who was rude over the phone, told me one price when he came and looked at the furnace and then tried to charge me double after he ordered the part… Avoid at all costs…

Purchased a furnace inducer motor, tried to return it in less than 24 hours. Part was CLEARLY uninstalled and unused. In fact the parts guy is the one who opened the box. Not me! Now I suspect this was their way of insuring no return. Tried to return it and parts guys said no, cant do it after telling me the day before if I could prove it was unused the manager would consider the return. The worst part of this transaction wasn’t the fact that they wouldnt return the part, but its the fact that the manager would not come from the back after I drove 15miles back to the store. He was was allegedly too busy, at opening of business. What does that say to a customer? Even if you had no intent on issuing a refund, why would he not even come address a customer who has done business with them in the past, but will not do any in the future.
Burned for $ 160.00 Had intentions on using this company for almost 4k. in rental property work. We all lose!

I’ve heard from many people to stay away from this place. But I gave them the benefit of the doubt, three times and got burned!
Last year I had to get a city inspection on my furnace. The man came in, was very nice, I told him I didn’t know much about furnaces at all. Little did I know he’d sabotage my furnace. This was in the fall. Summer came around and the AC wasn’t working. Called DTE to check it out because we have their protection plan. The man from DTE found that the guy from A to Z disconnected the WIRE! He won me over with his charm, and then I guess he’d think I’d call him over for a new AC unit.
This is not it. This past December I was in a bind. I was leaving for Mexico and on that day a rental property’s furnace went out. I had no choice but call A to Z again, because they were in my phone and I had no time. The furnace was stopping and starting like it had a problem breathing. The same guy showed up! Skinny, in his 40’s, brown hair with a beard. He said it was the heat exchanger. Told me the furnace had to be replaced. Well when I got back from Mexico, my tenant said the furnace was doing the same thing!!! Turns out the furnace wasn’t bad, the fins were just clogged and couldn’t breathe. That’s why it was turning on and off. It was overheating, like thought. So basically all it needed was to be cleaned. And on top of that, they didn’t even have the professionalism to to clean the fins when they replaced it with the new one! BAD WORK!!!
I confronted them, told them I knew how they scammed me, and forced them to pay me some money.
Also while in Mexico another renter called me and turns out the motor went bad. A to Z replaced it with a cheap brand. It made noises. I demanded they replace it. They did, it still made noise, their excuse was it was the part and not them. I told them I uses to be a mechanic and I know that they sold me a bad motor, and demanded they give me a better brand. They finally replaced it with a GE brand and no more noises.
My point is, learn from my mistake, and others who tried to warn me, STAY AWAY FROM THIS BUSINESS!!!