Bit Tek Solutions

Took my iPhone in to be repaired and
1) came out much later than promised. Like two days without a phone, sigghhh but,
Okay.
2) It now had a WHITE front on my 650 dollar BLACK 5s which was just over a year old.
Still okay since Jennifer said she would order a black one and change it out for me after the holidays.
Once the holidays were over and I started to pay bills in my phone where I store everything, I realized that
3) my Touch ID stopped working.
NOT okay!
But, I know it was probably just a glitch and the nice people at BT would get it cleared up.
Nope!
I got the run around from Jennifer. who finally told me my phone never had Touch ID.
When I enlightened her that it indeed did and she inadvertently broke my phone’ s capability while replacing the screen, she responded with «how was I supposed to know?» (really, she did, like a child!)
I’m floored. I just figured that a company in business to fix a piece of electronics worth over 600 bucks should «know» all about that piece of equipment, or they shouldn’t attempt to repair it. But since BT screams about the 6 month warrantee, I just asked if they would give me my black screen as promised, and a refund since they broke it and can’t fix what they broke/​disabled so that I could take it to Apple and have a «whole working» phone again. That seems fair, right?
There’s a lot of technology out there and not everyone does everything well, so I’m sure they do other things right, but in this case, they broke my phone. Totally disabled key features and pretend they didn’t know that it would result in that, but that’s no excuse. They should know better and/​or refund my money. Actually, they should also pay Apple to fix it but whatever…
This hurts because they won’t repair it since they can’t since they they don’t know how, and won’t give me my screen back or the 128 dollars I gave them to fix my phone; not break it and disable important and expensive features.
Finally, to add insult to injury, Jennifer became hostile and rude and decided to tell me she was not refunding my money and did not break my phone because she didn’t know it had Touch ID and hung up on me.
(Honestly, I think the company should be called «Bitchtech Soultions, we will TRY and fix anything and if we can’t, you’re still screwed»)