The Shores Resort & Spa

If you are in Daytona, and in the mood for a cocktail… saddle up to the bar and let Clinton make you a drink. The hardest working bar tender on the eastern seaboard. He’s awesome. A special shout out to Angel, the valet. Another top natch employee. See you next year The Shores!

Had to be the worst service I have ever received at any hotel. I do a lot of traveling and I know the beach areas are crowded but this is supposed to be a 4 diamond resort! I had to call 4 times to reach someone at the front desk to figure out when the check in time was. Upon arrival we had to wait in a long line to check in. The valet almost lost my keys on day 2, I waited for over 10 minutes as he fumbled around looking everywhere for the keys of the car he had literally just pulled up! The refrigerator in the room was broken when I asked them to send someone to fix it they gave me a 10 – 15 minute quote for someone to take care of it. An hour later I called the front desk twice both calls had no response so I decided to go down to the front desk and wait in another long line of people. When I talked to the girl at the front desk she said that someone had already been there to fix it. I informed her that I was in my room the whole time waiting for them to come and the refrigerator is still broken and nobody had arrived to fix it. She sends a guy up 10 minutes later who says yep it doesn’t work and brings a replacement to the room. The new refrigerator works fine but smells like a fish market! You will get better service at the holiday inn down the road for a lot less money.

We came for a conference — three days, two nights, with my husband and toddler. I thought it was really a nice place, particularly for the area. Free parking (valet optional) is a huge asset to a larger resort these days. It is across the street, but there is a convenient walk-​over bridge. The décor in the lobby was more ornate than expected (think: mahogany and marble), but not in a bad way. The rooms are beachy and I appreciated the four-​poster bed.
Upon check-​in, we received a free smores kit to use in the fire pits outside, which I thought was a nice touch. The pool area is well-​kept and clean — there is a large pool with a small kid’s pool and splash pad area. There was live music every day and a tiki bar as well. They also were running a kids’ tiki bar, with kids’ activities. They have nice cabanas at the pool — beds with tvs and food/​drink service– for $ 100/​day. You are right on the beach — no chair service on the beach, although there is a private chair rental company right outside. The beach was clean and water was clear.
The negatives: although the staff was almost Disney-​level friendly, many we encountered were borderline incompetent. No major issues, just a lot of confusion at random points throughout our stay. The bed was rather uncomfortable, although attractive (creaked when one person got up, etc.). Also, room service started at 7 AM and when I called for breakfast at 7:05, there was an hour wait (I declined).
I didn’t get to try the spa, but would be curious about it. Overall, I think this is a great option if you are in the area.

We loved our stay at the Shores. We were in town for a wedding and booked a great package deal with flight and hotel through Expedia. The Shores had comfortable beds, clean rooms, excellent service, a beautiful pool, and easy beach access. The only thing I wasn’t pleased about was the $ 12 per day parking fee, but it lets you park your car right across the street and there’s virtually no other cheaper option nearby. Loved this place and will use again next time we visit the area.

I write this angry review at 9 am on a Sunday after being violently awoken by the world’s loudest squeaking wheels (either bellhop or housekeeping) that rode past my room on the sixth floor so many times I woke up screaming «I hate this place!»
This gets 2 stars because the expectations set by having a 4 DIAMOND RATING are extremely high. I’ve been lucky enough to stay in a few and this place misses the mark big time. The restrooms on the first floor had sinks that were out of order and it was DIRTY! Décor is hideous, stuck in the 80s. Terrible customer service, came for a conference and you would think we were inconveniencing them with our business! There wasn’t soap in our rooms, roaches in our friend’s suite (!!!) and the furniture is old and ugly. Valet was a hot mess every single time… The spa is not a resort spa. Couldn’t book a couples massage because it’s so tiny.
The only saving grace was the outdoor area of the hotel– decent sized pool, firepits, the tiki bar which was the ONLY place we had good service and food in the damn resort, cabanas for rent, and the beautiful beach which nature is responsible for. By the way, unlike any other decent resort, there are no beach chairs or beach towels provided.
Overall, in all honesty, I wouldn’t be this fired up if it wasn’t rated 4 diamond. Maybe once upon a time that was valid but the 2016 Shores Resort wasn’t even a step above the Holiday Inn. Those are clean and the customer service is great. This place needs a serious lesson in hospitality!

My star rating is 2 stars. I feel like this so called ‘resort’ was very disappointing, it does not deserve 4 diamonds. Let me break it down for you.
Cleanliness — When we first in the room, the beds are not made. Sheets probably didn’t change too. :/​Then the room service came and I hope they changed the sheets. Other than that the room is pretty clean. (Half star)
Décor of room — hmmmm I guess it’s nicely decorated. It’s not quite my style because I don’t think they really match. The little chandelier they have in the corner of the room seem out of placed and it’s on a chain with the wire/​cord around it. Oh, and our sink is super low that you have to really bend down to use it. I think it was designed for someone who is less than 5 feet tall. No, it’s not low to be handicap accessible. There is not enough room in the bathroom for a wheelchair. I have thought about that. (Half star)
Price — well, I was here for a conference so I didn’t pay the regular price. However, I compared prices of hotels near by and this hotel is in the middle. (Just a regular room. Not the fancy ones). So I think it’s pretty fair for it to get one star.
Customer service — THIS IS THE WORST CUSTOMER SERVICE for a ‘four diamond’ hotel/​resort. What I don’t like is that there is no direct line to the front desk from an outside phone. They have a switchboard that can connect into the front desk. Okay, I can live with that if it would actually connect instead of sending me to a full voicemail box. So I asked the guy behind the desk and he gave me some bs answer that it may be busy because a conference just let out. If you are going to lie to your guests, at least make it a reasonable lie. ALSO… The so called ‘valet’ guy does not know how to do his job. I forgot the code to the self parking (I will explain that later)**so I decided to do valet parking. I drove up and there was a van there with the driver and side door open. No one was getting in or out of the van. The valet guys was talking to someone while eating something from a bowl. I waited in my car and no one came. (Negative star?) oh I almost forgot. I asked for two key cards and they gave me one.
Overall/​amenities — they have a general amenities. Pool, fitness, spa, and etc. They have rooms that allows pets which I like. I also like that they have these cabanas you can rent. I don’t know the price of much details but it might be a good idea to check it out. What I don’t like is that they seem to have a lot of small rules, like use a separate entrance when coming back from the beach. (1 star)
**parking. It should be the easiest thing, not here. Valet parking is available in the front of course but self parking is across the street. There one sign telling drivers that self parking is across the street, and it’s not facing the right way. To get into self parking you need a code and a permit. To get the code and permit you need to drive up to valet, tell them that you want to self park, get the code and get permit from front desk, drive across four lanes of traffic, park, then walk back over. Now I totally understand the lack of space or maybe keeping the self parking gated to prevent non-​guests from parking. BUT THIS IS NOT A GOOD PLAN.

Terrible hotel. And I say hotel because it doesn’t deserve to have the title resort. From the moment we pulled up we were disappointed. The valet was bad. The building is rundown. And to make matters worse, we were put in the wrong room. And it was their mistake! We wanted to leave and asked for a refund and they would not give us a refund. I am completely disappointed in this place. I wouldn’t recommend it to anyone.
Edited: I upgraded them from 1 star to 3 because I have experienced some good customer service today as well as good valet service. Still upset about the room and the building still needs updating though.

I made a reservation at this hotel 2÷4÷16 for 5÷14÷16− 5÷17÷16. I was charged first night deposit on 2÷4÷16. On 5÷14÷16 my flight was delayed due to weather. I called the hotel told them I would arrive late due to flight delayed. I was told no problem your non refundable deposit will hold your room. I arrive at the hotel at 2:00 am on 5÷15÷16 and was told I did not have a room and was sent across town a 20 minute drive to a hotel they made me a reservation at. I was told that night would be paid by The Shores and to return back to the The Shores after I check out and they should have me a room and it would be paid for that I would only pay for one night, which I had already prepaid for. Oh yeah I am a female no one ever asked you have a ride at 2am. I get to the other hotel they are asking for payment … Lol. By this time I think I am on a hidden camera somewhere. The staff there I think felt sorry for me and said we will work it out. They give me a room that’s next to the hall that is under construction so the workers start working at 6 am. Lol. So I come back to The Shores again to check in later that day on 2÷15÷16. I check in staff said they gave me a room with a balcony for my trouble. Great! I check out2/​17/​16 and I am Charged another night room, finally I get it straight and I think I am credit for the room, let’s hope my Visa reflects that. The tip for this hotel is I think their customer service staff could have handle this better. You don’t give away a customers room that you have already charged credit card 3 months in advance and been advise that they are late due to weather. By the way I was with a conference group that brought will over a 100 guest to their hotel. I am a very versatile person and can adapt and understand things happen but it’s all in how you handle it.

I hope you have hours to wait for your food because that’s how long you will be waiting for even the simplest of orders (oatmeal). Also, God forbid you ask for 5 chairs at a 4 chair table without getting an eye roll. Basically the customer service was the worst we have ever received but thankfully the hotel itself is beautiful. The one good thing about the terrible service was that we complained and got a free cabana for a day. (Service was still extremely slow with the cabana) If you can get past the rude staff and long waits, you’ll enjoy your stay. Good luck!

Not sure how this is a AAA 4 diamond hotel — perhaps bc it’s the only nice-​er hotel in Daytona beach so but don’t have high expectations. Service poolside during the week was ok… you can tell the team is understaffed– they’re running around like crazyyyyy, covering 20 guests at a time (I asked) so of course they’re going to forget stuff, which they did… service on Saturday, forget it. Poor things were do understaffed. Took an hour to get s turkey wrap — I’m pregnant and was getting lightheaded so had to go buy snacks at the gift shop while waiting. Food is not good, but I don’t think there’s anywhere in Daytona beach with good food. I tried all of the «top» places. Very mediocre. My sister and I got a massage at the spa (prenatal was ok…) and they had king size pillows. I begged them to please let me take one for the night so I could actually get s decent night sleep instead of using their regular pillows the size of cotton balls and your head hits the bed as soon as you lay on them (disgustingly flimsy) and they said no. Just no, sorry. Made no attempt to help a pregnant lady out. The room next up us partied until 5 am so all I wanted was a good nights sleep… no go. Very average. Not a 4 diamond hotel. And don’t be back to Daytona beach.

This is a great setting for a hotel and I used to enjoy coming every chance I could for dinner, drinks or a night away. After coming here for a number of years, I disregarded my first bad experience as the hotel just possibly having a busy night. I was staying over for a friend’s get together and we went to the bar area for drinks as well as snacks. While the waiter did get our drinks made promptly after we went to the actual bar, it took two hours (no joke) to get a chicken flatbread. We were not in a rush, so just checking in on it, each time getting told it would be done in ten minutes, and when we finally received the food, there was no apology or discount given. As we were there for an event, we let it go so that our party could continue the evening without having to wait for us to sort it out. Additionally, when we finally went to out room, we were overlooking construction, which is not ideal when staying at a resort on the beach. We were not able to get in touch with anyone at the front desk to hopefully get a better room, even if the cost was more to us.
While that was not a positive experience, after some time away we decided to give the Shamrock Shindig a try. It was not too bad starting off, the organizers in the front were friendly and helpful. When we proceeded to go in, we had a question in regards to what was mentioned in the e-​mail, the reason we decided to go here verses other venues that night. No one seemed to know what was going on with the event, besides their assigned station. However, they did bring us to someone who was supposed to be helpful. She might possibly be one of the rudest people I have ever encountered in my life. We had been there about ten minutes before my conversation with her. She discredited me, made me feel dumb and made up excuses as to why I was wrong after asking a simple question. I was so embarrassed by her rudeness that my husband and I chose to go outside. As most everyone was still at the party, we went to the outside bar to order a «beachy» drink. There were two servers and instead of coming over to us, they did not acknowledge us until about twelve minutes later when we got their attention. It was a busy night inside, but outside was not busy at all. I go to The Shores to relax and get away from things. I found on both of these vacations this was very hard to do.
The atmosphere is overall nice and why I will give it two stars instead of one. However, that does not make up for the rudeness and inattentiveness of staff. When I vacation, I spend a lot of time at the actual hotel, not stuck in the room so it is the other components of the hotel that, to me, make the experience what it is. While I am sad to say this, only because of it’s location on the beach, I will not be back. I just cannot forgive the amount of rudeness that was shown on a special night for my husband and I.

At first it was good but than we were charged for food we didn’t order and than it took them 20 min to fix the problem. They went in are room when the do not disturb sign was hanging on the door. Will not go back

Such a great hotel!!! Rooms are super clean. View is stellar. We always have such a great visit and this time they had a guy playing the steel drums/​sax by the pool bar– Amazing! Made the time outside by the bar that much better– he even played a request by my 6 year old son. Can’t ask for more!!!

Wasn’t impressed at all, this is definitely not a family-​friendly hotel. Service at valet and front desk was great, but that’s where it stopped. Service at the restaurant and bar was horrible. After being told that we couldn’t order lunch at restaurant at 6pm (despite the menu saying they would serve the lunch menu until 11pm) — we were then directed to the outside bar area if we wanted the lunch menu items). After sitting out there for 10 minutes and no service we ended up sitting at the inside bar to get service, waiting another several minutes until a server finally came. The server was extremely slow (seated at 6:05pm and finally received our meal at 6:42pm) and we waited nearly 10 minutes at one point for drink refills, even though there were only 8 people at the bar and 4 servers. We actually watched a couple walk out because they were sitting for over 10 minutes with no service). What was funny is that the bar servers went back and forth the the restaurant to get the food, so I’m not sure why the restaurant could not serve the same. I ordered the filet mignon (which was excellent), my wife ordered the pasta (which came out lukewarm, one of my sons ordered the grilled cheese (which came out burnt) and my other son ordered the chicken fingers (which came out fine). We were then overcharged for our meal and they had to correct that. After that entire experience we did speak to the restaurant manager who agreed we received terrible service and said he’d speak with the staff.
When we returned to our room for the evening, we started to see just how dated the hotel is. The bathroom faucet was not completely attached to the counter top, which resulted in it moving all over the place when using it. The toilet was also one of the old, round styles– instead of the newer elongated bowls– which ended up being quite uncomfortable. We then called room service to request pillows for the sleeper sofa, after an hour we still hadn’t received the pillows. My wife ended up going to the front desk to get them herself and was told there was only a single housekeeper for the entire hotel.
We will not stay here again and quite honestly, I’m not sure how this hotel has received a AAA 4 Diamond rating. After looking at the recent reviews on TripAdvisor, it looks like this is not an isolated incident either.
Please note, this was for a stay back in September, 2015.

There is nothing really wrong with this place… the room was nice, the bed was comfy and it was nicely presented. The outside area is lovely and the seating is comfortable. I ate a great appetizer of warm goat cheese in the restaurant for a late snack. I would eat there again.
The bad… None of the electrical outlets worked in the bathroom (so I had to dry my hair while sitting on the bed) and the bathroom faucet was loose. The fridge buzzed loudly but we just unplugged it.
I didn’t care about any of that at all.
The thing that took my rating down is JUST, quite simply, there was no balcony and there was no way to open the window. I wouldn’t even have booked the room if I had known there was even a chance of not getting a balcony. I’m pretty easy going, but I get precious few days away with my husband and without our kids. The photos that they present on line when booking were pretty different from reality. No four poster bed. A big, but very dirty window overlooking the ocean. We couldn’t hear the ocean at all. That was just really annoying. Paid extra for oceanfront, because we love to turn off the air and crack the door open, listen to the waves all night long. But without a balcony, I might as well have been in downtown Orlando. The windows are screwed shut and caulked, so there is no way around it. I was sad.

Ok… the only reason I gave this hotel (not resort) any stars at all was because it, overall, it is a cute boutique hotel on the beach and our issues were eventually taken care of.
We arrived late to the hotel, which was fine, but the room wasn’t really as I expected, we had a lovely view of the parking lot and a sliver of the ocean, but I guess you get what you pay for.
The next morning, I went to take a shower, and noticed quite a bit of black mold growing on the ceiling of the shower. Luckily, my family lives nearby and we were able to take showers at their house, because it was disgusting!
We notified the front desk as we left for the day (around 9am) and they told us that it would be taken care of by the time we retired later that night. When we returned that evening (around 6pm) the shower still had mold in it. We called down to the desk and they told us it should have been taken care of and that they would let a manager know and send someone up. A few minutes later the housekeeping supervisor shows up to talk to us about the issue, we show her the problem and she calls her boss about the problem. A few minutes later another housekeeper girl comes in and she tells us she is there to clean it.
THEY HAD HER CLEAN BLACK MOLD WITH NO PROTECTION!!!
By this time we were annoyed and frustrated, especially since a hotel manager didn’t even make the time to come and talk to us, even after we requested one several times!
We eventually got a new room, which was a slight upgrade from the previous room (it had a balcony with a parking lot view and sliver of ocean), but I won’t be back.

Not a happy experience here. This resort needs some updating — run down and not luxurious feeling at all.
Upset to book a king room with an ocean view balcony and instead get a room with 2 double beds and no outdoor access at all. So disappointed that we booked this hotel especially so we could wake up and have breakfast overlooking the beach.
The room itself was nothing exciting. The headboards slam against the wall if you try to sit in bed and lean against it. Can’t imagine how loud it is if the bed is actually a rockin lol. How embarrassing.
The bed was SO uncomfortable. 2 adults should not try to share a double bed. This morning I feel
Like I was hit by a truck. Mattress is hard and lumpy.
They have a safe in the closet for your valuables. Except it’s just sitting on a shelf and isn’t bolted down, that is not secure?!
The bathroom was also FILTHY. I was disgusted to find hair in the shower, both long and pubic. The ceiling above the shower is peeling. There is a nasty water stain spot above the toilet — assuming this is from the toilet in the room above, GAG!
All in all, don’t let these reviews fool you. This place isn’t that nice, certainly isn’t clean, and double check your reservation before arriving.
How on earth they can call this place a resort and brag about being a 4 diamond establishment ???
Only gave 2 stars because the valet and cleaning staff was very friendly and polite, but I would NEVER return.

Such a beautiful and relaxing place to recharge! I was needing to travel to Florida and I haven’t stayed at a beach resort since I was a kid.
I found the Shores Resort and Spa searching the Internet and was blown away by some of the pictures. I booked a corner suite so I could work in my room then walk out on my own private balcony to get some sun, workout, listen to music or the waves and watch all the people from the comfort of my own space.
The rooms are wonderful and spacious with sliding glass doors leading to the very large private deck outside. The bathrooms are huge with a large walk-​in closet. They are also very modern and clean.
The deck is equipped with lounge furniture and two sunning chairs. You can look over the gorgeous pool area as well as the beach. It’s absolutely wonderful when just trying to get away from everything.
Azure is a fine dining restaurant located right in the hotel, that features ocean-​inspired cuisine and outstanding signature dishes crafted my the executive chef. Many of these dishes you can have prepared and sent to your room which is what I did and they were ALL delectable! If you are looking for a truly amazing breakfast I suggest the Azure Crab Cake Benedict or the Gourmet Scramble.
The Azure restaurant also boasts Florida’s Best Lobster Bisque, and o have to admit it was decadent. I also enjoyed the Atlantic Seafood Étouffée.
The bar provides you not only with fabulous cocktails but also an exquisite view of the sunset, pool and beach as you enjoy your favorite drink.
The pool area is surrounded by gorgeous cabanas where you can actually dine al fresco amidst the waves and ocean breeze.
Last but certainly not least, is the in house spa. Do if the scenery, beach, room or dun isn’t relaxing enough, you can book a massage or other treatment in the spa.
The entire hotel is top notch and the staff was more than helpful and kind, going out of their way to accommodate.

I gave this place 4 starts because I did not have the opportunity to stay the night. I am planning that night getaway shortly!
Passing through the lobby on my way to the outside area, I was in awe! It was elegant and I wanted to sit and watch the fountain for a few more minutes. The bar area is huge enough to host a girls happy hour. Planning that too!
We did have drinks and chilled by one of the fire pits. This place is beautiful! A girls dream come true kind of place. I was swooned the moment I sat in one of the white chairs next to family. I could have spent the night out just listening to the waves and sipping on my drinks.
If you haven’t had the opportunity to just sit by the pits with a drink, please take my advice and do so!

Reality Check: Daytona Beach is a a grungy beach town. The Redneck Riviera. There are no luxury hotel chains. Lots of EconoLodges and Holiday Inns.
With that being said, and perspective applied to the review, the Shores is a wonderful spot in Daytona Beach. Perhaps, the nicest spot in Daytona. It is clean, the rooms are large, the staff is attentive and friendly (shout out to Clinton at the bar and our waitress Dottie!) and the service we received was quick and efficient. If you want to bask in luxury go to Miami or Palm Beach.