Wright-Patt Credit Union

I’ve been treated quite nicely here. I am very happy with their services. I have my paychecks direct deposited. I have checking and savings. My kids have accounts of their own. They have good locations and generous lobby hours. Outside of peak hours, getting to a teller is a snap. The website is always up and the app is great.
It might be easier to list things I don’t care for, and cause me to issue a 4 star rating in lieu of 5. I’m not going to hold them accountable for things out of their control, like incredibly low interest rates. That’s unfair. I shall list gripes, and note, these gripes are trivial.
WPCU causes a lot of junk mail to land in my mailbox. They send me a lot of special offers. I want no special offers. I don’t want them to mine my data and sell my information for marketing purposes. They do, and garbage gets sent to me. Luckily my garbage bin is on a straight line from my mailbox to my door.
The online bill pay mechanism leaves quite a lot to be desired. The only time I’ve been late on a bill was when I attempted to set up bill pay with the Water Dept. I failed to do so. I’m sure it was user error. However, I consider myself pretty technically oriented with good reading comprehension skills, so, maybe their GUI and instructions are lacking. I solved my bill pay issues with an open source Password Safe coded by Bruce Schneier, a text checklist, and bookmarks.