Always out of whatever we order. From bagels to donuts. Franchise owner needs to train their staff on customer service.
Chris C.
Place rating: 1 Dayton, OH
Gave this place multiple times to do it right. From cold food to sold out and poor customer service, I’m done. Last time there, all I wanted was a refill of pop and the cashier literally turned his back to me so he wouldn’t have to help me. I’m 100% sure he heard me BC even the person next to laughed and looked at me with amazement. I laid my cup on the table and said thanks for the great service and walked out. Since my restaurant is soo close to theirs, I feel sad that others may think we all are the same. If you’ve had poor service here, please post so maybe the owners may fix their staffing issues. You can’t expect young kids to run a high volume store without good management.
Emily S.
Place rating: 4 Dayton, OH
This place wasn’t too bad, although I don’t have any other Tim Horton’s to compare to. I ordered breakfast and it came out fast. I also got the iced coffee with it. The coffee was alright, but it wouldn’t bring me back. I’ll probably try the iced mocha next time.
Doug B.
Place rating: 1 Catania, Italy
There are few times in life that I have had such a negative experience at a restaurant. Slow service, skipped orders, extremely rude management(and I mean extremely rude). I.WILL.NEVER.BE.BACK!
Brian H.
Place rating: 4 Cincinnati, OH
Good coffee and fast service. I only stop in when going to base but if I lived close by this would be my daily go to coffee place. I always get the same thing which is a coffee with extra cream and a blueberry bagel. Always fresh and you can’t beat their trail mix cookies bags of coffee are very reasonable as well if you need to stock up for home.
Sarah M.
Place rating: 1 Xenia, OH
It’s the only breakfast drive through on my way to 35, but every time I go in or go through the driveway, the service is terrible! I just went through at 8:45 am and they were out of the doughnut I wanted. So I ordered an assorted pack of Timbits and a bacon and cheese English muffin(combo 4). What I got was a sausage muffin and a pack of Timbits with two flavors. Oh and don’t even dream of getting any napkins with your drive through order. I’ve never ever gotten one.
JD D.
Place rating: 1 Dayton, OH
Are typically out of popular donuts. Service is normally slow, unfriendly and incompetent. Cappuccino machine is typically broken. They normally have plenty of staff on hand with most chatting and doing nothing productive. Should be a case study on how not to manage a fast food restaurant.
Kimball C.
Place rating: 2 Dayton, OH
The highly touted coffee is highly average or below. My chicken salad seemed slimy and old. The donuts are good but otherwise keep driving.
Stephen G.
Place rating: 1 Jamestown, OH
Looking at the reviews here you would think the owner would take charge and figure out what is wrong Was there about an hour ago 12:0010÷4÷2014 and we ordered two coffees with sandwiches and hash browns. After sitting in the dining room for about ten minutes I went to find out where our food was. The young lady that waited on us ran back and started putting gloves on explaining that our order was skipped. We asked for our money back and left. I may stop here for coffee again as we are in the area often but will never stop for food again.
Rene T.
Place rating: 3 Bellevue, NE
I stop here quite often in the morning because its easy. It’s hit or miss really… I am not usually looking for donuts but my kids do like the Tim bits(donut holes) on special occasions. I usually stop for coffee and its mostly fine but if I order breakfast sometimes its made so quickly the sandwhich or wrap isn’t warm all the way through which is really gross when it happens. I would stick to the beverages here. No one has ever been overly friendly but I just chocked it up to before dawn with a full drive thru of people to serve. Good Luck!
Laura H.
Place rating: 2 Dayton, OH
As an east coast girl I would rather dunkin donuts, but since living here I have come to also love Timmy hos but this one has been a disappointment. Stopped there one morning before a road trip it was only(6am or so) but they were out of pretty much very donut and then the pumpkin latte was disappointing. Decided to give them another chance but this time it was 11p again out of lots of donuts(it’s open 24hrs so to me you should have your menu 24hrs). Decided one last time to give them a chance this time at a normal hour of the day… noon. Again out of some donuts but not all… I ended up leaving. It is just not worth stopping to see if they may have the donut you are looking for.
Nobuyuki S.
Place rating: 4 Manteca, CA
As I walked into the store, one girl popped out of the back and was friendly, asking me what I wanted. I really like the smoked ham and cheese panini since I can’t get a roast beef and swiss(BP’s now dead Wild Bean Café had those). She asked if I wanted a combo, and that’s a first time I’ve heard of combos. Sandwich, soup, and drink for $ 7.13, I believe. It seems a bit high but not when you consider Starbucks’ food. She asked if I wanted white or multi-grain bread, which is good since they forget at some TH stores. I saw a couple of dirty tables and assumed that they were all like that, so I just picked a spot, put my coat there, and waited. It was not a long time and my food was ready. Since she forgot to ask if it was for here or to go, it ended up bagged. I wasn’t driving it 40+ miles home, so I emptied the contents at the table, but she offered to re-work it onto a tray with china and metal utensils. The cream of broccoli soup was hot, though it didn’t have that much flavour but perhaps, I was just wishing that it was broccoli cheese soup. The panini was good. They’re quite large horizontally, but they don’t seem amazingly full. However, the taste was good and that’s the reason I like the sandwiches at Tim Horton’s. The free WiFi was not working, and the dining room could have been neatened but that’s not too bad. The counter person didn’t know the soups at just after 7 p.m., and that seemed a bit odd, but maybe she was thinking of where she could have been on a Friday evening, instead of being at work.
Jay M.
Place rating: 2 Boston, MA
First time at this Tim Horton’s. I tried the pesto panini. It was ok. The multi-grain bread was tasty but the chicken definitely tasted like fast food. The young ladies there were too involved with the gossip of the day, which was a bit much. Wish I enjoyed the sandwich more as the place was quite nice inside.