U-Haul

They had my U-​Haul waiting at arrival! :D
They let me use 6 furniture pads FREE and let me park my car inside the gate while I used their moving truck until I returned! I super duper appreciated the courtesy!
The people were friendly. Most importantly, my bill was exactly what I thought it was, 19.95 to rent and about a buck per mile.
I’ll be renting from here again next time I need a big moving truck. :)

Returned the truck in the evening with ¾ of tank as required (filled up just around the corner, on level ground). The next morning they billed my credit card for 1.7 gallons of gas (at $ 5 a gallon), claiming that there was less than ¾ of a tank. Other than that, everything was fine — nice truck, ran well. The back ramp was a little hard to use — it was hard to get it to go all the way out and hard to get it all the way back in.

I will contact the BBB after this review, the short guy that «help» me is just an idiot and he will work for 8.50 an hour until the day he is call by God… the trucks are old and the tires are in very bad condition. Just read all the reviews before you rent from this place or you will be the next victim.

Baiit and Switch is corporate policy.
I rented a one-​way all the way to the east coast. U-​Haul had a special deal for a discount if I arrived in a specified time. I raced across country and unloaded. Exhausted, I returned the truck on time. Inside the store was a crowd of angry customers arguing one by one with the employees.
When it was my time in line, the employee refused to honor the signed deal I had from U-​Haul. I kept a copy of the contract and photocopied the discount coupon. I called the state corporate offices. I spoke to a vice president, who said he would honor the obligation if I sent my copy of the contract and the original of the coupon to him directly. I did and I never heard from him again. He also refused to answer my phone calls, emails, or letter.
U-​Haul owes me $ 150.00.

Just like other reviews this one will also be critical of the customer service. There is one particular individual that is extremely rude, unpleasant, and accusatory. When we asked if discounts were available, he actually said to us, «If you wanted a discount, you should have gone to Budget.»
I never thought somebody would say that.
He also said an additional charge would be included because the furniture pads were wet. The pads were clearly dry, although they were cold from being in the back of the truck overnight. However, he insisted on arguing with us about it without actually going back to feel the pads to double check his assertion.
The rest of my experience was adequate. The truck was clean and the final price was consistent to what was quoted. We were also able to return the vehicle the next morning without an additional charge.

I called to ask about renting a truck. It felt to me like the man who was helping me was upset for having to answer questions. He started yelling when I asked clarifying questions. Wow, just wow. #customerserviceftw

Horrible, terrible, nasty customer service. The man literally locked the door in my husbands face and told him «lots full, take your truck somewhere else to return» through the locked door! Absolutely AWFUL!

Horrible customer service. They are unfriendly. Also the moving supplies at the store are a way expensive than the ones on the U haul website. I don’t want to go to this store again.

There’s nothing wrong with business — as long as it’s done ethically, what people hate is «bait and switch» I actually had a very positive experience at this U-​Haul. Because everything was exact price advertised, and I ended up paying the exact price that I had calculated ($ 19.99 and .69/​mile, plus gas) I rented a brand new/​nice new van. I reserved it on July 9^th for a July 11 9a.m. pick-​up. I actually went to the store (I know, who has this kind of time?) to reserve it, because I also went to Budget to compare prices (I’ve rented from U-​Haul many times before and I actually thought of this time going to Budget, but Budget told me they didn’t have any vans available until August! Wow.) I like to go in person.
I explained to the man at the counter (Part-​time employee? an older gentleman) that I was looking to move, but my date was flexible (I had about a week in which to move) so I at first didn’t want to make reservation (I’m not sure if the deposit is refundable?) He encouraged me to make a reservation as July is prime moving time in Davis (yeah, I saw about 20 other moving trucks in our apartment complex) and they might not have something available on the day I wanted if I did not make a reservation.
So, I was a little late on July 11^th picking up my van (I arrived at 9:45am — my reservation was for 9am), no biggie, van was ready to go. Also, glad that they didn’t give me a hard time about picking up at 8am. (the store opens at 8) and you can have the truck for 24 hours, but I knew I wouldn’t make it there by 8am so I made the reservation for 9.
Personally, I didn’t like driving the van — it doesn’t have enough «umph» It did the trick for moving though. If I were taking a longer trip I would take a 10-​foot, 14-​foot, or 17-​foot truck. they have more «muscle» I felt like a slow poke on the freeway.
So, I returned truck at 9a.m. the next day. TIP: always remember to clean (read: sweep out) the back of the vehicle — how do they even get so dirty, I don’t know, but there was all sorts of leaves, blossoms, twigs in the back. I didn’t sweep out a truck after moving once, and I was charged a $ 20 cleaning fee. Never again. Sweep it out. ALSO, I liked that the vehicle was already on «full» when I picked it up BECAUSE other times I have rented U-​Hauls, the gas tank was at ¾ or half — and I’m left at the pump just guessing how much to put in. I’d rather just fill it up to full again.
SO HERE’s WHAT I WAS HAPPY ABOUT: I get back to the store and return the van and I am charged *exactly* the amt that I had calculated, to the dollar! TAH — DAH! I like when businesses work that way. This should always be so. (I like following the rules, and following the contract, I’m a «rules» kind of gal)

Avoid this place. Customer service is horrible!
Here’s my story: I rented a 10′ truck online for a 9 am pick up. The night before I dropped my phone in the hot tub and it was fried. I had to get a new phone (which started my day of moving off with a bang) and had no way of calling U-​Haul to explain why I would be late. I was in the phone store finishing my purchase when I get a call from U-​Haul wondering whether I was going to pick up the truck. Yes, I said, I can I get it by 12 as I was running late due to the phone mishap. She said yes that it was OK to come by noon.
When I got to the rental center, an overweight, old, pissed-​off-​at-​the-​world man asked me my name to look up the rental reservation. I told him my last name and he said ‘You’re late!’ with the snidest of tones and as if I was a high school kid (I am 51 year old professional consultant). I said I knew that and that it was unavoidable. I explained my phone mishap and that the lady on the phone who called me said it was not a problem. He then said, and I quote, «well, I don’t think I have a truck for you» as if he was taunting me and NOT as if he genuinely was concerned that he didn’t have a truck for me. I turned around and pointed to the two trucks sitting outside the office and said ‘What about those?” He said something about having someone at 2:30 and I said ‘do you want to rent me a truck or not?’. He said, ‘I don’t think I have one’ in his snottiest tone. So I said I would rent one somewhere else and walked out. Then I went to Budget on Olive drive and they were amazing. I should have gone to them in the first place.
I will never use U-​Haul in Davis for anything. Not as long as that crappy old fart is there. And, I know, I am an old fart too. But this guy was pissed off before I even opened my mouth.

Horrible customer service. I wouldn’t be surprised if their questionable business ethics are due to the fact that they’re pretty much the only moving service around. I wasn’t particularly discriminated against, like other Unilocalers seemed to have an issue with, but I’m really not surprised that happened to them at all.
My housemates and I made a reservation for a 14′ truck, well before our scheduled move-​in date. The customer service representative confirmed that our truck would be ready for us in Davis. We were later told that we’d have to pick up our truck in Vacaville, after we were explicitly told our truck would be waiting at the Covell location. As far as I know, the fee is $ 29.95/mile. From Vacaville to Davis and then back is significantly more than what we can afford.
I called customer service earlier to try to clear this up. I spoke to three different people and had to explain my situation three times, only to be rudely told «well I’m not gonna argue with you», that it’s my fault I decided to move when all the other UCD students are moving. Might I mention, yet again, that we made our reservation way ahead of time, were told that everything was on track, only to be screwed over in the end. We have a lot move in a short amount of time, so we really have no choice but to get the truck. They may be making extra money off a couple of starving college students this time, but mark my words, I will make damn sure they don’t profit off of me or anyone I know in the future.
In short, save your time and money and find other transport alternatives, unless you enjoy dealing with false information and downright rude representatives.

A little while back, I reserved a 10 ft. truck from this place. A few days later, I called and spoke with the female owner (the wife) and asked to change to a 17 ft truck instead. She said it was no problem, that the 17 ft truck was in the shop for repairs, but since the reservation was still a couple of weeks away, it would be totally fine. Well, I showed up on my rental day and spoke with the wife regarding our telephone conversation a couple of weeks back. She completely denied that our conversation ever took place, and said that all they had for me was a 10 ft truck. She flat out called me a LIAR!!! I would have gone elsewhere for sure, but I had to move that day. I took the 10 ft truck and then asked nicely if I could have some extra free miles with it since I was now going to have to make extra trips with the truck. Both the husband and wife owners were VERY rude and would not give me any extra miles. A customer in line behind me even spoke up and asked them to help me out, feeling bad for me since the owner had obviously lied.
DO NOT trust these people! If they say something, GET IT IN WRITING. Or better yet, DO NOT RENT from this place. Get a Budget rental, you will be so much happier. Since this happened, I only rent from Budget, and I have not been disappointed. U-​Haul is known for bad service in general, and bad run-​down trucks, and the couple that run this place have NO decency. They really just want to make the most money off of you that they can. (I filed a formal complaint with U-​Haul!)

No parking lot. And no street parking either. I had to park a couple of blocks away. Luckily there were two of us. I asked the counter guy what folks do when they show up alone. «I suppose they walk» was his response. That pretty much sums up their customer service right there. Two stars because, well, its a u haul place so I had low expectations. Still, I’d go somewhere else if given the chance.

Yesterday, have a perfect Friday.
My friend, me, and my god sister helped my friend move apartment in in one and half hour. We rent a 14′ truck from Uhaul. Since this is the first time for me and Jon renting an Uhaul truck. We thought we could go direct to the Uhaul renting center and get the truck without online reservation. In 9:00am, my god sister called me, she was wondered we havent made a reservation for the truck. But my friend was sleeping and we couldnt find him at that time. Time was going to out of control at that time. Finally, we woke Jon, he booked a truck and we were on the way to Sunny Uhaul Center; however, Jon got the phone from Uhaul, they wanted us to pick the truck in Santa Clara, OMG, wasting time again.
After picked the truck, we tried to move the stuff from Jon’s apartment to his new apartment. It was almost 2:30pm when we finished moving his stuffs to the new one.
On our schedule, we had to go to Viv’s apartment to move her stuff to Davis. We were so tired at that time and it was 3:30pm, we running out of time because we are supposed to return the truck at Davis Uhaul Center before they close. And they are closing at 5:30.
Unfortunately, we met heavy traffic at highway 680, use huge of the time on it. Guess when we arrived Viv’s Davis new apartment? It was 6:30pm … We were tried and hopeless after moved all the stuffs to the apartment. Just had a try, we called Uhaul hotline, hope the Davis U-​Haul center would still accept our returning. We waiting for the operator for half an hour on the phone, thanks God that they said we could had a try to there. Then we turned on the engine, running to the center, where is the ppl? Oh no, they closed. NO NO … a woman came out the office, we asked her if we could return and she accepted. I had never thought American would work overtime, but now I changed my mind,
Thank you for the kind workers in U-​Haul !! Despite of the heavy traffic, we had a productive perfect moving day yesterday.