Shuz of Davis

As much as it pains me. I just can not give this place a good review. I have bought several pairs of shoes for my family here and shuz2. Every time the service is horrible. One man is flat out mean to customers.
Honestly I will not go back until they get a new owner or at lest new management. I really want to support local stores but I can only take so much.

I wish I had read some reviews on this place before I bought someone a gift certificate there. I have no idea how this place can stay in business.

If you’re a masochist, this is the place for you.
I took some birkenstocks to the Davis Shuz store to get refurbished. I was told they’d be ready in 2 – 3 weeks. But one of their employees abandoned them and so it took months before they were ready. No big deal, I understand they can’t help when someone leaves, and it was cold out anyway so I would not need them. When I got around to picking them up, I was told they might dry out by the time it got warm out and I might need to apply more protectant to the cork. So to prevent the drying, I put them in ziploc bags and set them under my bed. A couple months later, it started getting warm out so I pulled them out and inspected them. I had some concerns about the separation between the cork and the rubber bottom. Also the straps did not tuck in as they had before. I called to ask about whether it might be possible to get a store credit and just purchase a new pair through their store (for which I would voluntarily pay the $ 50 difference). I was told to call the manager Jennifer at the Shuz of Rockridge store and she could tell me the deal. So I called up and woah, here is where the sh*% flew.
I’ve rarely talked to someone at a business who was so combative in her tone. I asked for Jennifer, and she said which one, one doesn’t work here anymore. I said the manager. She said, well I’m the manager, and my name is JEN. Oh, sorry, JEN, I was just using the name given by another employee and the name on the receipt I had from our earlier transaction. When I went on to explain my situation, she continued to make it sound like the issues were my fault. She said, you shouldn’t have put them in the bags. How does that affect them? I was just trying to keep them from drying out. I didn’t leave them near a heat source or out in the sun and create some sort of greenhouse effect. They were under my bed. They don’t somehow generate their own heat that gets trapped in the bag. The whole conversation continued like this on her side, combative… like she thought she was Florence on an episode of The Jeffersons trying to put George in his place. After the abuse, she even had the audacity to suggest that they’d be happy to sell me a new pair of Birkenstocks at full price through their store.
No, thank you, I don’t like to pay for verbal abuse when I’m only asking about possible remedy or clarification about an issue. Avoid.

This is an interesting store. They carry high quality brands so the pricing is higher, but I am a firm believer of «you get what you pay for». My issue with this store is not with the pricing but rather the staff. The woman inside was rude and barely helpful. I like to support local businesses, but this stores customer service made me wish I had given my business to Nordstroms.

I am flabbergasted about what I am about to type.
A heel spur spurred a stop into Shuz earlier today, as the waving sign, «1 for 49, 2 for 80» clearance sale gave me a sliver of hope for a quick, possibly affordable remedy for pain. Instead, I have a shiver of regret.
I can not believe the outrageous lie that was told to me to make a sale. I am a lover of flipflops and running around barefoot. Since hiking five miles in said flipflops, what started as an aggravated ankle, shifted into full on heel pain. Shuz carries those high dollar, high podiatrist friendly, some even trendy shoes. I found a pair of Merrell Rosarita flipflops that had support and comfort built in. I asked the young woman what the original price was and she told me 120 dollars. Not knowing the brand, I didn’t think to disbelieve what she was telling me. I quickly tried to find another pair of shoes that I might like so I could feel good about getting the best savings out of the whole deal. I found a pair that were, «eyh» but okay, who cares right… 2 for 80 and I already have a great sale on the first pair.
Wrong. But I didn’t find out until AFTER I left the store. The woman told me that the original price of the other pair of shoes was 70 dollars. Sure, nice, fine. She didn’t repeat the original price of the Merrells, I offered a bit of plastic and a signature, declined a bag and went on my way. What comes next is almost laughable, if I didn’t feel so stupid, and taken for a ride by Shuz, Davis.
My receipt (all sale items are sale is final) lists a pair of shoes (not my Merrells) with the original price 170, yes 170 dollars, marked down to 40 and the other 70 dollar shoe, marked down to 40. I may have been born ten minutes ago to think a pair of flip flops could have an original price of 120, but sure shooting, I am not going to brag that they cost 170! Not only that, I looked them up online and they run for sixty something dollars.
So. To sell me two pairs of shoes, the woman lies to me about the original price and has to come up with an even pricier shoe to ring up so that I am none the wiser and walk away thinking I have had the ultimate downtown davis local shopping experience.
All I can say is… I don’t know what to say. I am very disappointed in Shuz of Davis…

I was very disappointed with this store. The saleswoman was very unwilling to help and the shoes are so ugly and pricey. Just drive 20 min down to Vacaville outlets.

Call me picky but there’s something wrong about the name. It’s spelled S-​H-​U-​Z and I’m pretty sure they were just trying to be cute with the spelling and wanted to pronounce it like Shoes (rhymes with choose) but what it actually says is Shuz (rhymes with buzz.) They left out the macron above the u.
But enough nitpicking. On to the review. There was a time when I said that I would never wear Birkenstock’s. Besides, those were for hippies, right? Well it turns out that Birkenstock’s makes a shoe called the Birkie Pro that is just right for my line of work and Shuz, right here in Davis, carries them. They unfortunately didn’t have the color and size I needed in stock but they ordered one from another store and it was here in one day.
The man who helped me was friendly and knowledgeable about all the shoes and made me feel comfortable about dropping $ 90 for a pair of clogs. He even gave me a discount for a coupon that I didn’t actually have. So if I ever need another pair of Birkie’s I’ll go back but I’m still not a hippie.