Napa Auto Parts – Davis

Had a great experience with these guys in a nightmare of a day! My girlfriends tire on her BMW Z3 blew out so I had to drive to Davis from Fairfield to help her not too big of a deal or so I thought… Upon my arrival, I find that her tool set is missing and of course my lug wrench won’t fit the lug nuts on her car. I go to Napa with her to buy a lug wrench, drive back to her car to find this too does not fit. I go back to the store and they not only gladly let us return the lug wrench but one of the employees let us borrow his personal tools. I was very impressed with the great customer service that was provided to help ease my hellish day.

The parts guys in here are very well qualified in terms of knowing what parts you are referring to. They seem to be veterans in the automotive world which can be great if your trying to get your hands on something specific. The only thing i dislike about this particular Napa is the parking lot, its super tiny and kind of awkward and annoying to navigate in and out of especially if there are quite a few people moving in or out at the same time.

This is a store front that always has someone knowledgeable at the front counter, and in my experience if they don’t know the answer, they go and ask someone that might. I like that they are not trying to lie to me about products and can give me an honest opinion on a cheaper product that will save me money and do the same thing as the one that is more expensive.
I usually do my homework before I go in and know what I need or call ahead to confirm they have the product. If they don’t they can usually get it by the end of the day or first thing in the morning, as a lot of the stores are close by and they can quickly transfer the item. Good Job Guys! Thanks!

Me in an auto parts store? Not by choice. I know how to put gas in my car and that’s about it. Mechanics are for everything else. But I have been dragged into Napa in order to spend time with my husband. I am impressed by the knowledgeable staff. Husband usually finds what he wants and if the item is not carried they will suggest other stores.

The selection is pretty good. The space is fairly small, but they seem to prioritize well. They also have a parts dept. (apart from the odds n ends store) that appears well stocked.
The prices are reasonable, and the guy that helped me was good.
If this was the extent of my experience, I’d probably give it 4 stars. But, unfortunately, it was not.
I’ve been to this store about 3 times. I like the Napa chain in general, and wanted to like this one. Each time, though, the experience was the same. I came in and there were about 3 guys working. The youngest would ask if I needed help, and I’d decline. I look around and, when I was ready to ask for something, the young guy would help me, be pleasant, and leave me with a good impression. He was great, and I’d agree with the other reviewer about him.
The problem was the other two guys. Obviously older, they were complaining about people each time I went in. Not the ordinary, «I can’t believe that happened» kind of complaining. But really mean, bitter, generalizing. About how everyone else is lazy, overpaid, and stupid. Once, they barely waited until a customer was out the door before they proceeded to agree that he was a subhuman piece of pooh.
Don’t get me wrong, I’m no wilting daisy. I can give it as well as I take it. But talking like that IN FRONT OF OTHER CUSTOMERS is just plain stupid, unprofessional, and gives the business a bad image. Once, I would understand. Twice could be an exception. But three times tells me this is the normal way they are. Again, the young guy that helped me did not participate. In fact, he may have even looked a little uncomfortable.
I’ve given Napa 3 chances, and they’ve failed. Now its time to check out other places. If I find the others are worse, I’ll update this.

‘You ever walk into an auto parts store and feel like all the redneck-​goober-​grease monkey-​counter people are ignoring you and when they do talk to you it’s with disdain? Well not here. The staff person was friendly and even recommended a cheaper product that was better for my application. That’s customer service.